Samsung

I used to be user of apple products, but lately I started to checking samsung products, I decided to buy galaxy s8 few weeks back, it has arrived, the only thing I regret is that I didn't switch to samsung earlier!

Unable to reach any support. If you want to talk to a bot - call so called "Samsung support". Samsung simply don't care about customers. Returning a product because of that.

I had ordered kids(1+1)ninjago tablets on dec 3rd 2017, 1pc received after a month, 2nd tablet not received yet(6/13/18). Checking with Samsung Support, they do not have any idea and telling back order. I have never had this experience. Better not to order anything with Samsung.

Just like all sales people super helpful until you pay then 0 support or regard for delivering on time. 2 days before deliver of a refrigerator it was delayed over A MONTH...

Sansung created the foldable phones which are too pricy and they work only for a short period of time… about one year. Many of their foldables does not work just after their warranty period of one year and their repair cost if sky high, making one regrets getting a foldable in the first place…

So if you r thinking of getting a Samsung foldable … think twice… u will regret once u have one.

Ordered a s23ultra with Samsung customer service told me I could pick up phone at Best Buy in two hours. The Best Buy is 60 miles from my house so after a hour I drove there. Got there in 1 hour 5 minute phone order said progressing we next door did shoppers can by to Best Buy. The order said progressing so I called summing the told me it wasn't going to be today to go home and wait for emai. I told the person from Samsung I was told order would be ready in two hours and I drove 60 miles and two dollars in tolls. He said got home and wait for email so I canceled the order. I will never buy a Samsung product again

Bought an extra part that was not needed (was included with TV but was NOT on website specs) and they refuse to let me return the unopened box because I was on holiday when it arrived and now it's past the 15 day "buyer's remorse period". Screw this company, their return policies, and their non-transparent website and product specs.
EDITING TO CHANGE MY 1 STAR to 3. I was contacted by Samsung after my case was closed to let me know they would in fact be willing to change protocol after all and allow me to return my unneeded product. Not sure how it escalated and not entirely happy with the process but am glad they ultimately agreed to take back the unopened product and refund the money.

I had recently purchased a Samsung television from Target and for about three months it worked fine. Then, for no apparent reason, the video stopped working. I could hear the audio, so I knew the TV still worked. I then preceded to call Samsung customer service. After speaking to them they let me know they would someone out to fix it the next day.
Not even a minute later, they correct themselves. They tell me that I did not buy a big enough television for them to send someone out and instead I will have to mail it off. I speak with a manager and they tell me that is all they can do.
I wait for the label to be emailed. This took about five days. Once I print that out, I head to the UPS store. As I am trying to mail it off, I find out that they are not paying for shipping materials. They force me paid another $20 for shipping supplies. Fast-forward a week and I get an email that informs me that the repairs will cost $155. Obviously, I called them and the television's screen is broken which is not covered under warranty. I tell them that the television was in fine condition when I mailed it. UPS dropped and broke the TV! They say they will investigate it and eventually agree that UPS broke the television during delivery. They finally fix the television and sent it back to me. This process took longer then two months! Two months to fix a simple problem!
This whole experience combined with the faulty products they sell has convinced me of what a terrible company Samsung truly is. I do not plan to purchase any more of their products in the future and I highly recommend no one else does either.

I am happy with its health features. I've tried it to keep track of my running, not very accurate, but it gives you an approx measure of you daily activity and keeps you motivated.

Horrible customer service. I am being charged for two phones because their customer service representative didn't cancel an order that had the wrong address.

I sent my phone into Samsung after they put a REFURBISHED battery in my phone when I paid $100 USD for a new one, they promised me a free repair but then said my LCD and other parts needed to be repaired, then I ask if the part is broken, they say NO and then go on making bs about how it COULD break in the future, but it isn't broken. They continue to claim that if I dont get the other parts repaired then they wont repair anything, so was the case. Please if you are reading this review, DO NOT get a repair from Samsung. Sometimes they are nice but most of the time they just lie and stall and screw you over and then end up never doing anything and you need a repair about six months later.

Garbage products that don't work as advertised, are fragile, and won't last you 3 years. Add poor customer service, and terrible tech support, and ypu get Samsung. Pure trash.

PRODUCT IS CRAP the customer service is worst - they are rude and it took me 5 calls three hours and multiple hang ups to get to a supervisor who is as rude as the rest of them - no wonder the apple does not fall to far from the tree

FIRE-SAFETY HAZARD – SAMSUNG Model UN65JS8500 Smart TV overheats and is too hot to touch. Not only does the heat bleed into the picture quality, it presents a personal injury risk to anyone contacting the unit and given the wall mounting, a fire hazard to our home.

To make matters worse, Samsung has not offered any reasonable remedy, rejecting: 1) a ‘One Time Service Call'; 2) a like-kind exchange; and 3) a partial credit towards a Samsung Corporate web-site purchase.

In the past, we've been very happy with Samsung and currently own six (6) Samsung Smart TVs. After five weeks of discussions, hours on (hold) customer service calls, and finally having been hung-up on, Samsung's Executive Customer Relations group has spoken loudly, they no longer value repeat customers.

Bought a mobile phone with cash back. Samsung would not give cashback and customer service was non existent. Would never buy anything from them again!

Unbelievable. I am just speechless. I purchased a TV from Samsung.com, and the customer representative and the website explicitly said that the item will ship within 1-3 business days. Next thing you know, they say you can't find your order. Next thing you know, they're backordered. Next thing you know, it'll ship tomorrow. Next thing you know, oops they screwed up and it's actually shipping 10 days later. Next thing you know, it might not ship a month later. All while floating $2k on my credit card. What in the actual $#*!. STAY AWAY FROM THIS SCAM. THEIR PRODUCTS ARE NOT WORTH IT.

This is the 3 and LAST time I will buy direct with Samsung, I put in the correct trade-in model, they internally change it after the sale then state, "the trade-in does not meet standards".
I do like the products, the SERVICE is the worst in the world.
Samsung does not care about customers, Asian mentality.

I bought a new phone s22ultra 512 gig expensive one after 3 month the lcd screen burn out they won't replace it they send me to Samsung repairs center couldn't repaire it then they wants me to mail it to them for about to weeks to fix it then they wants me to be out of phone for 12 days or I can trad it in with higher expensive one
There customers service bad

Absolutely the last Samsung product I will buy!
Traded in 2 previous Samsung devices on the newest ones, some how both devices had the same damage to them despite being shipped at separate times, carefully packaged in the original packaging, and being impeccable when sent out; this supposed damage resulted in a revaluation of a third the original agreement.
Obviously unhappy, I got into a chat with them the minute I received their email, send off photo and HD video verification of the device condition, and have been trying to plead my case. Took 10 days to get a response, said they give me half the value since I wasn't happy, disregard the proof I sent them, and the fact that they could not even show the supposed damages to the device that they declared the cause for such a substantial price reduction.
I responded immediately, and with great detail; 4 days later, it's still ignored, but they just sent me notice that they went ahead and processed my trade in at the original revaluation!
WTF!? What an absolute scam! Lie about the condition of the device so they can revalue it, then ignore you so you can't even challenge them!
I've sold dozens of my old phones, they're never more than a year old, I know the value I can get, and I got severely screwed by Samsung! I have bought over 2 dozen Samsung smart phones over the years, always top tier, but this is the last!

Wish i could give a zero rating.
Purchased TV July 4th 2021. June 2023 stopped working. Called customer care. Told me to take to their service centre to see what the problem was. Service centre report stated defective part. No damage to TV and no fault of customer. Called back was put over to Executive Customer care. Was told to e mail report. Did that, only for them to say Tv is out of 1 year manufacturer warranty and nothing they can do. E mailed back asking is this how Samsung stands behind their products etc. 10 days later, no response so called them again. Rude arrogant person just kept reading the script that out TV was out of 1 year warranty and I will have to pay for repair or replacement. Why have me e mail report. So Samsung sells a product with a defective part and says too bad so sad, fix it yourself or buy another less than 2 years after purchase. Terrible customer care, does NOT stand behind their product. A complete scam! Will NEVER purchase another Samsung product. From what Ive read throughout this ordeal, less and less consumers are buying Samsung products as quality has gone down so much, customer service is non existant and the samsung brand name means nothing anymore. STAY AWAY from Samsung products

I can't believe i m writing this, i $#*!ing used to love samsung but now its nothing but a sad little business who is focusing on being first in line rather than looking after its customer. I wish samsung goes bank corrupt. Everything about them is pissing me off, they made this $#*! gear s3 watch but now ever since its never been in stock! What the $#*!k samsung! Somehow you managed to open a store in Oxford Street but your number never work! Wow and you are one of the top mobile phone manufacturers! BOTTOM LINE IS THEY DONT GIVE ANY $#*! ABOUT THEIR CUSTOMERS.

Phone gets hot won't charge half the time says moisture detected in charging port two weeks cracks spread across the back from the middle on side likes bird wings two days later cracks appear in front top left corner haven't dropped the phone Verizon said it's a manufacturer problem Samsung will fix it no they won't get on the phone they want $300+ dollars to fix my two week old phone it's not shatter proof as they say I wouldn't dare to get it wet Samsung will just tell u it's out of warranty because of damage this is the last time I'll ever own a phone from them a bunch of worthless scumbags they just care about a dollar over their customers

Its far way the shopping experience compared to apple. At apple things makes sense, at samsung it is a very messy buying experience and lack of transparency on prices.