Samsung

I bought a Samsung washer machine on November 2021, less than a year later, the door (top load) was not locking hence the cycle would not start. I called Samsung, got a representative from another country who wanted for me to do trouble shouting. A technician finally came, made an adjustment and told me that if it happened again, he would return and replace the door. Fast forward 2 and a half months later, the problem return and the company that Samsung sent wants to charge me $200 for labor and parts. Samsung's customer service is really bad, this company don't stand behind their products. If I could give a 0 review, I would.

I would give zero stars if I could. Do not buy their washing machines! It rips clothes and cuts off sleeves! Please do not waste your money on Samsung appliances. I paid £429 for this washing machine, it's less than a year old and and it's been damaging the same amount of money in clothes for months. They expect you to pay upfront for an engineer to come look at the machine. If they can avoid finding fault with their machine then you've lost even more money having paid for the engineer. I hope that by writing this review I can save people their money. I'm letting all my friends and family know too.

2018 I purchased a Samsung appliance package. Appliance delivery was July 2018. November 2019 my ice make quit working. Assumed frozen up so reading directions it said to remove ice maker front. Myself and 2 other adults could not get it removed even after defrosting. January 2019 my microwave just quit for no reason. Called Samsung and of course warranty ran out so I was going to be out of pocket for service call and repair. On fixed income so I cannot afford. I'm 72 and have only owned 2 homes with Kenmore appliances and never in almost 50 years have had a service call. Never buy Samsung.

Hopelessly worst customer support. Never buy anything from these careless customer support executives. A total time waist and a complete mental harassment.
Had returned a product and after a 5-6 mail replies, 2 comments on social media, 10-15 calls with Samsung support and 1 month of wait got my return amount. Also I got lured for cash back which I haven't received even after 10 months and again executives are trying to give excuses and misinformation.

There is no use and having a limited warranty with Samsung because they will fight you tooth and nail in order to have anything fixed. I ordered a new dishwasher range microwave and washer and dryer and two of them already have had issues within six months. I've had to call customer service over three times and they always have me on hold for over an hour. I tried to their text line too and all they say is it's user error and refuse to send anyone out.

Worst customer service I've ever experienced. Isabelle and Judy were rude and do not understand retail and taking care of the customer. I spend way too much damn money on their products to be worthless.

I have a 2 year old Samsung refrigerator that stopped working with a 5 year warranty. It's been 12 days now since i call them. I don't know yet when they will come.Samsung is the worst place to spend your money. I am very disappointed

Samsung has absolutely no dignity, ethics or morals and should and will be exposed. They sold me a defective TV and only 4 weeks old will not honor the warranty, return calls or provide warranty service. They lied to us time and time again. Stay tuned for more about Samsung. I am having a major news network do a feature on the operations of this company. Also be careful, you might be getting a refurbished TV not New. That comes from there own employees mouth. More to come, I promise

I have two houses with all Samsung products both refrigerators failed at around 5 years just out side of the warranty.my stove had the ceramic coating in the oven flake off and on top. This was replaced under warranty in the first year. I was told my most recent refrigerator failure was covered then I was told I had to pay to get a local diagnoses. 265.00 then they refused to warranty 3400. 00 for a fridge that only lasted 5 years. Customer be ware pretty products, but lousy function

I bought a Samsung washer and dryer top load from Home Depot. I have always used another brand, but wanted to try their products. I thought with the higher cost and several options that the product would last longer. I have had these for 2 1/2 years. I do normal loads of laundry. I had to call someone to come out today and they quoted me $500 to fix the washer. The washer will not spin and it is because I will have to replace springs around the tub. Due to poor quality parts. I have family members that use other name brand appliances. One family member has had the same washer for over 30 years with no disruptions at all and it definitely was not a Samsung.

Worst modern phone ever made. Face recognition hardly ever works, fingerprint recognition is intermittent, not compatible with car audio usb which is really backward, fingerprint scan button on the back is just plain stupid. Yes takes good photos but my advice is buy a camera! Now need to see it at a loss and go back to iphone. Thanks Samsung!

Lies,deceit and scams. Promotions are a con to persuade you to buy products. Given bogus numbers informed case closed when it is not. After 20 years of using Samsung products I will now be changing to apple. Whole matter reported to trading standards and the press. You treat the disabled so disrespectfully

In June got some lines from the top of the screen to the bottom. In Costco they refused to accept it, gave us phone number to call the customer service. We had to carry this huge TV!
While troubleshooting with customer representative all went ok, more lines occurred but no cracks. At the end, there appeared 2 cracks on the screen, someone could hit it. Physical damage, not covered by warranty- agree! But they decided, the first problem occurred also from physical damage, even if there were no cracks! Of course, its so much easier! Samsung lost us as clients!

I ordered from Samsung.com as I expected better service than ordering through a 3rd party like Home Depot. However, it has been an ongoing nightmare due to incompetence of the installers and atrocious customer service of Samsung.com. On the 1st installation, they dented the oven and drove off. It took 2 hours and 5-6 different people passing the buck before finally getting a replacement. When they came back with the new range, they also installed my dishwasher but screwed it up. I was left with a slow leak that destroyed my kitchen cabinets and laminate floor. They refused to take responsibility and i had to use my home insurance. In addition, the new range was also damaged during the install but I didn't notice until after the kitchen was repaired. When i called Samsung, I got bounced between sales and tech support 11 times! I had to explain the whole thing to 9 different agents (hung up on twice). No one will take responsibility and help me.

Ordered a dishwasher off Samsung website and it got delivered broken. Called and have been getting the run around for over a week and no technician has come out. Customer service is now giving me the run around and transferring me and hanging up. Really stressful and embarrassing, will not order another Samsung product again.

I ordered a Galaxy tablet last January 30 2022 and the EDD is February 15 2022. I called them so many times and my order has been been escalated not more than 10 times and yet they decided to cancel my order after 60 days of waiting. What a horrible experienced. I will never ever purchase any product on this website again. If there is a option to choose 0 star I would.

Please don't buy any thing from Samsung Web Site. Terrible service. Buy from Amazon if you have to. My TV is not delivered over 7 days. I don't think, such companies should be allowed to business in United States.

I purchased a high end Washing machine from Samsung in June of 2017. That warranty expired six months ago. The circuit board of my machine needs to be replaced. I will have been without a functioning washing machine for two weeks once that part is expected to be fixed. I called Samsung and escalated the call.The manager I spoke to, Roger, was completely indifferent, unhelpful, uncaring and unbothered. I am so disappointed by this. This is the last time I will ever purchase a Samsung appliance. SAVE YOUR money, go with another brand.

TV broke after only couple years and garbage service was even worse. Wasted my time on customer service and then offered me a free repair but took it back after I gave all my personal information. Trash company.

I recently purchased a Galaxy Tab S2 9.7 and a Samsung Galaxy S7 Edge phone. Except for a keyboard that is too sensitive on both. I like the devices. However, I have been an Apple person for 4 years. I decided to try these. They are fine, but I will go back to Apple when down with two year contract. Here are reasons:
1. No cloud that restores the tablet or phone to the settings, applications, emails, and placement of apps on screen pages like Apple. You also get 5 gigs free and minimal to add more. It backs up minimally. Only Google back up and you have to replace the apps to where you had them.
2. You can get their extended warranty on phone only, if you have only certain carriers. And no extended warranty on tablets regardless.
3. Customer care is horrible.

So, I will be going back to Apple in future. Paula from Minnesota

Not sure if the modern devices from them are worth the money they ask. I abandoned the idea about buying their new flagship phone as the price went way too high. However the old one and the monitor by Samsung are still working good and cause me no problems, so 4\5.

I own several Samsung products and I'm pleased with their quality and performance. Their customer support is also responsive and helpful when needed

My son bought a VR headset in December 2019. The headset did not work so he sent it back to be repaired. It is now March and he has called several times (~8) and every person we talk to says it's another department and transfers us. At this point he just wants a refund but again, we keep being told that's another department and transferred. This is an extremely unethical company that will give you the run around until you give up and keep your money and merchandise. We will not ever be buying a Samsung product again.