Samsung

Their customer service is absolutely horrible. They lost an orders (Yes lost an appliance order) and would not ship a new one until weeks passed. They said it was "procedure" to wait. It was a nightmare. They are awful.

It shouldn't come as a surprise that Samsung has such a low rating here on Site Jabber and besides, you'd think that after all of this time either they'd have sorted themselves out, or I might have and stayed clear. So, once again I write to warn you that I purchased a T2 external SSD hard drive (blue) for £108 and when it arrived... well nothing! No light, no fizzle, no nothing except a frustrating return... for a company claiming to be champions of quality I once again, join the thousands of dissatisfied customers bothered enough to write a review and warn fellow buyers...

Oven was delivered March 27. April 15 used the cleaning option and the glass shattered. Called Samsung, service repairman was to come the following Tuesday no show. Called Samsung they said the oven would have to be replaced. Call today and they said the approval for replacement hasn't been approved yet and could be another 3 days before they send the approval to Best Buy. Best Buy says once get approval could be 5-7 business days before we get it. Even sent them a picture so what's the hold up. Never buy again.

Bought a television beginning of March through their Samsung financial sounded like a great deal. Television was to be delivered a week later, made special accommodations to be there. Moved furniture to clear path. Hours into waiting I get an email from shippers that tv is damaged, and they have to send it back to Samsung warehouse, which they received. Samsung states theyve received but cannot refund me for a month. Ugh! Do not buy from Samsung direct

The details don't really matter. My story is the same as everyone elses' on here. They wasted my time, money, and energy. They were disrespectful of me entirely.

Bottom line is I'm out $600 for trusting Samsung! There is nothing I can do to get my money back, but I can promise that they will never get the opportunity to mistreat me again!

These big companies need to remember that they can fail too. If they make enough people angry that they refuse to buy their products then they will fail.

We purchased a Samsung Galaxy A52, June 2021, by Nov 2021 it was not working! They repaired with new motherboard and now less than 6 months later same problem and they say we've damaged it. Absolutely no marks or damage on outside of phone, but internal damage! Asked how it can be damaged inside but nothing on outside? Called head office and NO one could answer my question! Cost to repair $450! Less than year old and it's crap and a customer service that did absolutely NOTHING!

We have not even hooked up our SUHD Samsung 55" TV yet, but spending all day today trying to get any customer service makes me think the best thing to do is put it back in the box and take it back to Costco while we still can. 90 minutes on hold till I hung up the phone. Website is complete trash. No help anywhere, not even from Costco. Might be a good TV but we will never know... suggest you never buy anything from Samsung unless you screwing up your whole day trying to get answers

Sent me a faulty speaker and they refuse to replace it. All they do is take your money. Customer service is a waste of time as they will not help you. I am going to spend my money elsewhere. Perhaps a company that will back their product and their customer. Would give a zero for review if it was possible.

I ordered Samsung galaxy M32 on 4th July 2022. My Order ID: *******7886. They sold me defective phone. Finally, after lots of complaints including one in consumer forum they picked it up on 21st July 2022. My consumer forum Grievance Number: *******. Today is 31st July 2022, still I do not get any refund or replacement. They are just giving false promises.

Do not make mistake like I do. Otherwise, you will have to call them daily and get same bull$#*! again and again.

I have been on 0
Phone support for the last 3 weeks. Samsung has told me.4 times that I would get a return call regarding my qled q 80 BA turns on at night by it it's self No call ever came. I have lost my patience with Samsung and I'm very disappointed. In all honesty Samsung has returned some of my phone calls but never have I heard from the technical team regarding my part problem.
Peter Mitchell

Disgraceful company! Bought a new Samsung 75 inch QLED TV for $1200 and it lasted 5 months. TV screen formed an internal crack, at the bottom of the screen, there was no impact to the screen and nor did anyone touch it. Apparently it's thermal damage related but Samsung refuse to do a technical assessment and refuse to implement their warranty. $1200 down the toilet. My new household is full of Samsung appliance and I guess all their warranties mean absolutely nothing like the 10yr fridge warranty.
Samsung, shame on you! You lost a passionate Samsung customer and I see from all these reviews you upholding your unethical practices.

What we thought was going to be trouble free for years ended up with problems after 5 yrs. The loss of food, waiting for a part for over a week. I was told by the service tech that Samsung has had numerous problems of the same nature.

I've received Samsung Note as a gift for my birthday this year. I wouldn't compare it to apple products, cause it is out of competition... but it is pretty good. Could be if you're not to picky. And the customer service is fine also)

I used to be an avid Samsung promoter and now I am going to return everything I have of theirs... when I bought a new TV and sound bar I had problems immediately and should have returned it right away... they are now leaving me with a system that never stays working so I am going to return it. I tried for months to get it working with their tech support and never stayed working... seems they are not going to assist in getting the problem solved... I will not be buying anymore Samsung... don't waste your time or money...

While awaiting for my promo code and over 30 hours later, multiple chats and phone calls my product became unavailable. And then promo code came. After the fact 3 hang ups on chat and phone. I don't know how they hire their customer reps but I am disgusted with their negative attitude. I don't care about Samsung anymore. This is a direct representation of the company's head. No more Samsung for me or my family and believe me carma hits hard.

Paid $400 to have my ice maker repaired and it has not been fixed. Countless phone calls and service visits and it still does not work and now they are refusing to refund our $400 for a repair that never fixed the problem. Worst customer service I have ever experienced. I'll never buy Samsung again.

I own a mobile device note edge. My phone takes about a minute to turn on. I know this is not as frustrating as many of the people here, but after a year of trying to get help I give up. Sumsung might be leader in technology and number 1 in sales, but I know that will change with the products they are putting out to the public. My brother owns every Samsung appliance and they all have issues. Only thing I was interested in was the TV. After reading reviews here never mind. Time to move on.

Face recognition is useless and even the finger print unlocking take over one second to unlock the phone.

That is still bearable to be honest given the cheap price but why shove useless apps and make me uninstall them again and again after every OS update? You are making money from app providers but do you realise you have convinced me not to buy a Samsung phone due to this greed of your. You are just making people's life difficult by pushing these useless apps on your phone.

No wonder your market share is going down.

I bought my side by side door Samsung 2yrs ago its been problems after problems and no one can fix am frustrated with this company making this garbage selling for so much money that don't work hope am not the only person stuck with this piece of trash

I bought a gear g2 watch in the end of February 2018 from At&t. The watch burned me in March 2018 I contacted Samsung they repaired and returned. It only some what worked after first week it began to burn me again. I contact Samsung they want to give me 200 for watch or repair and return same watch! Either way I still have burn mark on my arm and still have to pay contract thur At&t.

Your product are a huge disappointment as your services! Had there been some negative rating, i would rate it -ve to infinity! Product gets out of order as soon as the warranty expires. Customer service is very slow and service providers are rude! Huge disappointment. I will recommend to use any other product except Samsung

I give them ZERO stars but the rating didn't let me submit the review with less than a 1. I will never buy Samsung appliances again!
We did not accept the new range delivered on 10/07/22, because the range door was broken in shipping. The shippers took it back. I was supposed to receive a replacement range on 10/13/22, but the shipper only had an order to 'pickup' my nonfunctioning range. I just spent 1 hour 10 minutes trying to get a replacement range or a refund. What I got - disconnected, transferred, put on hold, another disconnect, put on hold, transferred yet again, put on hold, and 3 surveys. How can a company this large be so incompetent?

PS The icemaker on our Samsung fridge has frozen up and been repaired/replaced 3 times already.

Samsung is USUALLY my phone if choice. But this Samsung 8 SUCKS! I charge it 4 or 5 times a day and its still ALWAYS under 25% most of the day. It dies on me at least 2 times a day. And it gets so extremely hot you can't even touch it. It actually caused damage to my debit card that was in my wallet case! I've only had it a few weeks and I already can't wait to get a new phone. Shame on you Samsung you just lost a very loyal customer. Fix your crap BEFORE you put a 400.00 phone on the market!