Samsung

What can I say, loved Samsung phones, tablets, TV, and appliance but just 1 customer service experience changes everything, want to throw out all products out the F*** window. I am sorry Apple for ditching you, but no worries as I will be throwing all Samsung $#*! out of the window soon.

I loved this tv at first. It worked, the picture was great and I liked that we had a smart tv. We bought this tv avee years ago. Now I sometimes can't get the tv to turn on unless I unplug it and turn it back in. The applications, like Netflix are so slow on the tv that it freezes all the time causing me to have to unplug it and plug it back in to work.

Also we have a smal 32 inch Samsung. That one takes 10 minutes after being turned on to access Netflix. Before the 10 minutes, it states the app is unavailable. I hate both these tv's and will never buy another Samsung.

I vlucht a iPhone 1 day before a promotion week with special offers from 25-10-2021 till 1-11-2021. They simply canceled the order and instead of ofering promotions everything got more expensive. I ordered a s21 with 256 gb and when they cancelled my order and price want up about 200 euro... I did not mind paying a bit more with the manufacturer, because I thought they could be trusted. I will never visit their website again, I was so mad that I bought an IPhone

Samsung does not have any resolution in place if anything happens to the product you purchase from them. If they do expect the run around, long waiting periods, poor customer service and money spent. I had to go to the extremes to get help from them. I purchased a device that I had delivered to the store. Upon picking up my tablet and excited to play with it, I realized the tablet screen is crack upon opening its container. You would think with Samsung making billions of dollars as a company that they could've helped me better than do a return and expect a refund in ten business days even though I ordered this device ahead of Christmas. Don't push for a resolution because customer service will yell and scream at you after you done invested in their products. I can't exchange even though I had product sent at Best Buy, I can't produce a return receipt and get a replacement, I just have to wait. However, they did manage to gladly put in a new order paying another $900.00 I don't have. What a waste,

I had never shared any review for any of the product i purchased earlier this is first time i am facing bad experience by Samsung Product and Service and Specially Croma service.
My sister purchased Samsung Fridge from Croma, Not working from the day it was configured. Croma raised there hand that they will not help and we will need to co-ordinate with Samsung. Really bad experience in service from Samsung & Croma.
Also my other sister had purchased Samsung TV, stopped working within one year of usage :)
I am using Samsung phone which hangs always now moving to some other brand.
Really very bad experience in Product and Service.
Never ever will recommend anyone to purchase any of Samsung Product nor any product from Croma.
Thanks Samsung & Croma for your very pathetic product and service.

I ordered a washer and dryer set directly from Samsung's site. This order was made sept 17th 2022 and i still do not have my items as of 0ct 24th 2022. None of the customer reps know anything. I've been told several stories and each of them saying something different from the last. No one seems to know where a $3000+ order is and it's been over a month and still no product. Samsung has to be the worst appliance store to make any large purchases from. The order date changed several times and eventually disappeared. They also said they can't cancel my order because its already been shipped smh. Complete scam i cant believe i have to call my bank to let them know i've been scammed by samsung for over 3k and i'll need my money back from them. Very unfortunate situation

I bought me a Samsung phone and it worked out fine for a while. All of a sudden though it wants me to connect to Chromecast and I need a pin number that I don't have. I also keep getting this pop up for a photo editor that's programmed on this phone and I can't delete it and this notification keeps freezing up my phone. I also keep getting these notifications bars that aren't suppose to be there. I shouldn't have this much trouble with my phone. I will be switching to Apple until you get. Your glitches worked out.

Samsung is a nightmare. After 2 failed attempts to get my appliances delivered, it has been almost a month since I've requested a refund and still have not received it. Multiple calls, multiple reasons as to why it hasn't been refunded, several times it's been "escalated", and multiple emails saying it's still being "investigated" although I was told over the phone that has been completed several times. They even suggested that I take it up to my bank and stop the payment. WHAT A JOKE. Samsung won't refund my money and they have been an absolute nightmare. DONT BUY FROM SAMSUNG.

I bought the samsug galaxy note 9 and within a weekthe battery charger stopped working. Since it was within a week, I went to the vendor to get a new charger who suggested me to return the phone. Nothing was wrong with the phone for I was able to charge it borrowing a friends charger. Called Samsung customer service and their policy to send a new one is 14 business days. Who on earth would buy a phone who can live without the phone for 14 business days?
Within my return period so thinking about returning and getting something else. What if something happens to the phone and have to be without my phone for least 14 business days.
NOT HAPPY.

Their service is like a joke, always say sorry and tell me I will get answer within 24-48 hours but never happened, never ever buy Samsung do ice online, it is a fraud!

4.9 cu. Ft. Large Capacity Top Load Washer with ActiveWave Agitator and Deep Fill in Brushed Black DO NOT BUY.

I would give it 0 stars but that was not an option. DO NOT buy from Samsung. They sent a defective washing machine and will not except responsibility for their broken product. After two uses it started making this horrible sound as if two pieces of metal were being banged together during the spin cycle and the water level would not fill to the correct amount of water to clean the clothes properly.
After numerous phone calls to Samsung and two going on three visits from a technician (weeks since the initial call) they are still not able to fix it. The most recent phone call I spoke with a Supervisor named Stacy who was rude & nasty. She refused to do anything to help except for to send another technician out to try and fix it. She refused to give me a refund or exchange. Their policy is they cannot replace or give you your money back unless it is deemed not fixable, meanwhile this is a brand new washing machine that they delivered to me like this. It has been over 13 weeks since I purchased it and am still without a washing machine. The headache and stress that this company has and is putting me through I would not wish for anyone to have to deal with. They don't care that you are without an appliance or the money that you spent. They do not stand behind their products and do not hold any accountability for the products that they sell. I will NEVER ever buy from them again and I seriously suggest that you do the same.

Terrible customer service. I am checking into apples next phone. My phone was very new & still under Samsung warranty. They couldn't fix, so sent me to a specific uBreakIfix. They took my phone, told me they were backing up everything to 3 places, and reset it. Nobody ever told me that I should backup anything or that I might lose any data. They just took my phone and did that and when they handed it back to me it was missing One full year of pictures and videos that I had taken. I have spent 30 hours trying to get them back going back to the the U break I fixed store and talking to Samsung on their technical support and they said I am not able to get pictures back and that they are sorry. I said samsung should give me some sort of compensation and they told me they don't do that don't do that but they were sorry. A whole lot of time (about 30-40 hours) and pictures that I will never get back, and they say sorry and have a great day.

Horrible customer support! Purchased new S9. The phone was defective from the start not wanting to stay connected to WiFi. Returned phone per their suggestion. I inadvertently neglected to include the usb charging cable in the return, causing the return to be rejected, causing the phone to be returned to me. I contacted Samsung Direct customer service to rectify the situation having met all other return criteria. I was told that I have only the single chance to return the device and that the policy is that they will not accept the phone back. So now I have two $719.00 phones. STAY AWAY FROM SAMSUNG DIRECT!

I bought 2 new zfolds and one is defected. I called and told them about my issue. They filed a claim for me to take it to uBreakifix place I took it there then the phone is defected the people said and so I called back to Samsung and then they told me they can't replace my phone so I'm pretty much fkd. I've spoken to 3 different representatives and got no where. I have Samsung everything in my house and this is the WORLDWIDE customer service I get! I have insurance on my phone as well. I did everything I was told to do and now I'm fkd.
Do not buy these phones! Do not deal with Samsung. Their customer service is trash.

Samsung has prove that they don't care about any consumers in my eyes. They absolutly refused to help with any type of pricing issue because everything was in my name instead of my wifes. I offered all types of proof to prove that no fraud was intended and yet to get any type of respones even after 3 different chats with 3 different people without ever logging off/leaving the chat. I have purchased all types of Samsung products from washer/dryer to tv's, phone's & tablets but will highly reconsider looking at other brands after this experience. After being loyal for 10+ years this is what I get, truly sad & I know understand why many friends have coverted away from Samsung!

I ordered a monitor, was told when ordered it would ship in 5-7 business days. Well I called today, considering it has been the 7th business day. I was then informed that the monitor was on backorder. However, when I purchased the monitor it was not on back order. This has highly ticked me off. I would advise everyone not to order from samsung online. They do not care about their customers, and do not inform them of such things that they may need to know.

The customer services of Samsung is a disgrace. You call, their system take you through endless steps and when you finally speak to someone, if you can understand what the person is saying, you are asked many technical questions about the fault that your washing machine (for me) is experiencing. Then you realise that the guy does not know anything about the things he asks for, and you are directed to the engineers' department. The phone rings and rings and nobody answers. To day I waited 20min before hanging up because tgere was no answer. 2 days ago 30min. It is my 4th attempt.
Very polite and totaly inefficient would define the Samsung Customer services. My guarantee has another 2 yrs 1/2... will they send someone to repair my washing machine before it expires? This is the last machine I bought from Sansung.

I do not recommend Samsung, their products are made of poor quality, and brake very easily. I bought a Dishwasher (DW80M2020US/AA) two months ago, and it broke from one day to another. When I checked with the techinician, I was informed that this was because Samsung products are made of cheap materials, which havent even been properly assembled.

Most important of all, when the Support Services from Samsung inspected the unit in my home, they unilaterally determined that it had suffered a physical damage and therefore, the reparation expenses wouldnt be covered by the warranty. Needless to say that the so-called damage, was internal. I have spent countless hours on the phone with them, and it was an absolute waste of time.

Dont buy dishwashers from them; better go to Whirlpool, or any other serious brand.

This is the Samsung Ticket [*******657], in case you want to prove that this is a REAL review.

I am trying to get a repair on a Galaxy Express 3 which has a screen that has started flashing bright white in a seizure educing fashion. I've been sent back and forth had 3 different ticket numbers and they keep asking me to send a copy of the proof of purchase which apparently they don't process and then they close the ticket for not receiving it. My records show I've emailed it twice as directed and instead of being able to reopen a ticket and verify immediately if they get the receipt they make me wait on hold for 20 minutes while they create a brand new ticket, then assure me I'll get a call back after they process the receipt which they never do.

Update, they did EVENTUALLY replace the phone, but only after weeks of stress and complaining.

Purchased a Samsung refrigerator at a local Lowes 6/2021. On 5/27/22, it stopped cooling. After DOZENS of phone calls amounting to over 1000 cell phone minutes, Samsung approved a full refund as this fridge was under their 1 year warranty and could not be repaired. They owe me over $1500 which I do not believe I will ever see. Samsung has the customer set up a payment (paypal) through Citi Bank which will transfer money to the customers Paypal account within an hour. This was set up on 6/22. I have called Samsung several times and they will not provide me with a contact or transaction number with Citi. I am convinced that this "Refund" is nothing but a scam. Samsung does not provide any customer service. I wish I was able to give a Samsung Zero star rating. Again, for your protection, DO NOT EVER BUY A SAMSUNG APPLIANCE!

Samsung warranties against manufacturing defects in materials or workmanship. Our Samsung fridge was delivered on 2/28/22. The first thing we noticed were several nicks in the doors. These we repaired with appliance paint. Next we noticed that back right wheel was broken, making it very difficult to move the fridge. Lastly, we noticed a large bubble of paint on the side of the left door. Samsung sent a service person out about the wheel. He said the wheel was "defective but not replaceable". When we talked with Samsung, they flat out refused to do anything about it--despite their warranty stating "YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG'S OPTION." I would have given Samsung zero stars, but that was not an option.

Update: This was eventually settled and I was not made to pay anything additional and I did get the tablets. But it was a very poor customer experience as you can see from my original review. That being said, these tablets have been amazing and lasted 2.5 years with daily use from my boys (now 10 and 12 years old). We also have iPad but my kids don't even touch that and they just use these Android/Samsung tablets.

Ordered 2 tablets as gifts for my kids on 12/25 for $250 each to arrive Jan 10. Was sent emails updating me that my order was on time. Then Jan 10 comes around and no tablets. Now on Jan 12, I look at order status and no timetable give when these might arrive. I try to contact support (which is nearly impossible) and finally get into chat. I ask them to update me on date to expect these and also tell them that the same tablet in blue looks to be currently in stock so just send me those instead. Rep spends a half hour in chat wasting my time never telling me when to expect my order and he only "creates a shopping cart" for me that has 2 blue tablets... but the cost is $200+ what i originally paid. Something I could have done in 5 seconds if i wanted. What an absolute scam and waste of time.

Microwave came on by itself. It wouldn't shut off. By the time I shut off the breaker switch and came back to the kitchen smoke was coming from the top right hand corner. The microwave was hot to the touch. I called the local Fire department and they came with an infrared sensor. The microwave all across the top was very hot and it was hot up into the top cupboards even to the door handles. They informed me it was a good thing that I was home or it would have caught the house on fire.
I contacted Samsung last week and was informed To write my complaint And take photos of all angles of the microwave.
I have not todate received any response. I am very disappointed with my purchase. I need to replace the unit because the Fireman Deemed it a fire hazard. I will never buy another Samsung appliance! So buyer beware!