satnaveasy

Great Customer Service. Very polite phone manor. Ordered a Dyson Vacuum which after hours of searching could not find it anywhere as cheap as Satnaveasy were offering. On top of that It was a next day delivery despite me ordering it the previous afternoon.

I bought a Garmin Satnav which proved to be useless and sent me all over the place. It was infact my son's but he was away at Uni so it was not being used much. However, I called Satnav Easy and they said send it back and I upgraded to a higher spec Tom Tom which seems great. They were fast, efficient and did not quibble. Well done. Would recommend.

Service really bad. Waited 3 weeks for goods to turn up and still haven't. No apology just a patronising voice on the end of a phone... buy elsewhere if you actually want to see your goods in the end!

I contacted Satnaveasy initially to find GPS accessories, and boy do they have a wide choice.

My items were purchased and delivered within 2 days. It really did save my holiday. Not much point in having a sat nav if you can't mount the thing!

During the holiday I was having problems with my satnav (wish I had bought that from Satnaveasy). I called the office in the UK from Italy and a nice guy called Josh talked me through changing the settings on my sat nav so that it finally took me the right way. The next time I need anything sat nav, I know where I am going.

I found the Satnaveasy website very informative and easy to use and their prices were compared favourably to other sites. As their shop is only a short distance from my house I was able to buy my Garmin 1310 directly instead of having it delivered. The staff were both helpful and knowledgeable about their products and I am very pleased with my purchase.

I wanted to purchase a Sat Nav to use both in the UK and when travelling abroad to Europe. I had no idea about which model/make to buy... there are so many! I phoned Satnaveasy and they gave me some great advice on what to go for. There was no pressure to feel obliged to buy with them like some companies do. After the advice given I looked around and found that Satnaveasy where the cheapest so I ordered online from them. My purchase arrived next day as promised with full tracking info supplied by email. I am very happy with the quality of customer service & goods I recieved from Satnaveasy. If only other online companies were this good!

Cheapest price I found on the web, and latest version TomTom. Cheaper than many others selling an older version. Item arrived next day so very happy with the service.
One minor niggle; I'm not sure the device was actually intended for the UK market. There were no English instructions included, so I had to download those from TomTom. Also, when I connected to the TomTom Home PC application it generated an error saying that an incorrect version of the software was installed on the device. Had to re-install the device then all was OK.

I contacted satnav easy when my unit went faulty after 5 months they just directed me to the manufacturer instead of dealing with the fault themselves as I had bought the unit from them no the maker. Subsequently they have failed to reply to my emails despite repeated requests for a reply.

I have bought two devices from them to be delivered to Sweden. Their payment system accepted my credit card payment, however soon after the order was refunded because the card was not a UK card. In my point of view if they ship to customers abroad, they should accept payments from foreign credit cards as well. Very bad way of doing business! The customer service is very bad, in fact it seems that there is only one person taking care of it all. Looking at the other reviews, it seems that the process goes well if you don’t need to contact them, but if you need to, it will become a very painful experience. They have very good prices and could have a great potential doing Business if it wasn’t for their lack of service oriented customer service. It took painful 10 days to get my order shipped. The only reason I insisted in it, was because the items were not yet sold in Sweden. I would strongly advice to choose another website if you have this option.

I read many online reviews before making my purchase of a Satellite navigation unit.

I found this company SatNavEasy and after calling them and speaking with one of their customer service advisors, they narrowed down my searh for a sat nav to two choices. I made my choice, but also made them aware of my reservations after reading some of the reviews.

I was assured that the items were ready to be dispatched so I paid for next day delivery and the items arrived next day. Thank you SatNavEasy for making my purchase so simple and if I have any friends that need a Sat Nav I will point them in your direction. Great prices...

Sarah

Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full

I wanted to purchase a Sat Nav but was really unsure what model/make to go for. I called Satnaveasy for some advice. They were really helpful and didn't push a sale on you like some places do. I went away and researched what they had recommended and decided and what to go for. Satnaveasy were the cheapest retailer for what I wanted so I purchased online with them. The product arrived next day as promised and I am chuffed with my new Sat Nav! I would highly recommend Satnaveasy to anyone.

Deliberately (in my view) sent refurbed GPS instead of brand new item which cost a lot more. They tried very hard to persuade me to keep unit even they they were selling them a £100 less than the brand new item I had paid for. Even had the cheek to offer £30 reund! Gave them neutral feedback on Amazons site (I had bought item from Satnaveasy on Amazons marketplace) Then received vary apologetic email from them saying it was all a big mistake and they would recompense me £10 if I withdrew feedback. Like a fool I believed them. Needless to say no £10. Don't trust 'em!

I made my initial enquiry by telephone and all my questions were answered professionally and the unit was in stock.
As their office was only a few miles away I collected in person.
I found them very helpful, able to answer all of my questions and they were able to demonstrate features on a demo unit.
They were the cheapest by far and beat the price of a competitor by using their price match scheme.
I would definately recommend the company and will have no hesitation in using them again.

Ordered Garmin 1490T early evening. Delivery was 2 days later. Everything was in the box, set-up was very easy. I have made 2 long journeys and what a success. Satnaveasy have delivered everything as per the web site. Thank you.

Have now bought 2 Garmin Sat Navs from satnaveasy. Both Sat Navs were shipped quickly and the product was exactly as described. Price was the best I could find on the net. Can only recommend this Company from my experience.

After much research I decided to purchase a Garmin Nuvi from satnaveasy.co.uk which I found to be the cheapest site online. Needing more information I phoned the company and spoke to a member of staff who was most helpful. The purchase of the satnav along with accessories was easy and delivery was as stated on the website, speedy.
There were no problems updating the maps within the time frame given. I would certainly recommend this company.
Lilla

Needing help with a purchase I telephoned the company and was given the necessary advice by a helpful and patient employee. I placed my order for a Garmin Satnav and received it in the time stated. I would recommend this company for its excellent service. Lilla

When I was asked to purchase a sat nav I said it was only for the inexperienced as I had been driving for over 40 years and never got lost yet.
How wrong I was, so thank you Satnaveasy and thank you Tom Tom for proving me wrong.
I have purchased the Tom Tom XL2 from Satnaveasy and it is so easy for us senior citizens to use, I thought that it might take some setting up but it was easy. Even driving through major cities was easy. I would recommend purchasing a sat nav from Satnaveasy as it came within a couple of days and has impressed me ever since.

Paul from Wigan

Really nice guys, I asked for advice on what I required and they pointed me in the right direction and saved me money, they could have sold me a more expensive model that I would have not needed, cheers frank

This website fraudulently advertises sat navs with features which they do not supply. Bought a Garmin 765WT ( with traffic!). When the aerial supplied didn't work I contacted Satnaveasy who told me to get in touch with Garmin.
Garmin told me the aerial they had supplied me had only a trial for America on it!
Got back in touch with Satnaveasy who now say that their 765WT does not have traffic despite me having an invoice from them for a 765WT WITH UK and Europe Traffic. Now having to go through Trading Standards.
AVOID THIS COMPANY LIKE THE PLAGUE - THEY ARE DISHONEST and couldn't care less once they have your money.

Items advertised as being in stock, but they weren't. Next day delivery promised. Been waiting a week and not received yet. No communication or apology from satnaveasy.
Cracking prices.

Overall, not bad, not great, but definately the cheapest option I found online.

I ordered: one satnav, one case, next day delivery. (I ordered at 1pm on Day 1)

The order was processed same day b4 4pm, but the item didnt get sent till the next morning (Day 2), which meant it arrived with me the day after (Day 3), which isnt next day delivery by 3pm as promised.

When it did arrive, the case was missing. The satnav is brand new and sealed.

I emailed to complain, and to be fair I did get a prompt response (within a couple of hours).

Apparently delay was 'caused by a problem with getting the stock from our warehouse to the offices for dispatch.' and 'Due to not having stock of the case, instead of delaying the delivery of your Satnav any further, we created another order on with your case and dispatched the unit.'

I have no idea whether there's any truth in that lot, however the case arrived on Day 5 by 1st class, so they did dispatch as soon as possible after they emailed me back.

The delivery delay isnt acceptable as far as I'm concerned - when I pay for next day delivery thats advertised so prominently on the website, thats what I expect, and if I'm not going to get it, the very least I expect is an email informing me as such. Same with the out of stock item - if its out of stock, tell me about it, don't just omit it from my order.

I'm not sure I'd use them again - we're talking about a reasonable sum of money thats being spent, and whilst a bargain price is appealling, if reliablity is at stake, I think I'd rather pay a bit more.