Savaari

I have been a user of Savaari.com Car rental company of India for over 3 years now and I was generally happy with their service until now. However, my recent experience tells me NOT to trust them and use them anymore.
They tout "Transparent Billing" but each of the following would explain where it's not transparent – except to Savaari and their drivers.
Recently I made a booking with them for the Bhopal-many places including Agra and Delhi-Bhopal trip. This was for 2034 KM and 7 calendar days.
(1) Even when they knew that the driver had to return from Delhi to Bhopal, they never told me I would have to release the car 12-13 hours before the last day ended so Driver could return to Bhopal. Because of this, I ended up not using a portion of the services and had to make another booking for Agra-Delhi with another vendor. This also resulted in me forfeiting over a 100 KM I had already paid for – and no refund of course.
(2) Every day driver would take the car on a ride searching for cheaper food while I foot the bill for the extra KMs that he drove. That the drivers are allowed to do this was NOT part of the contract given to me.
(3) Driver would also take longer routes and detours to search for CNG (cheaper than Gasoline or Diesel) while I foot the bill for such long drives (more KM!) while such detours were also wasting my time. Again, the fact that the drivers are allowed to do this was NOT part of the contract given to me.
(4) Finally, as I released the driver from Agra back to Bhopal, I also had to pay INR 905 for his return toll while a perfectly good and shorter highway was available for that drive - but no, customer be damned – this is Savaari! And yet again, the fact that I had to pay the return tolls no matter what was NOT part of the contract given to me.
As a foreigner, I had no Indian SIM so I asked them to call me on my foreign number which they couldn't. So, I called them but their phone system wouldn't accept that call. So, the only communication was via email. That's the Savaari Customer Service for you.
All in all, after this episode, I am sure not to use them anymore. And you shouldn't too.