Savage X Fenty

Shipping is slow as molasses, over a month, both times I've purchased. And returns are the same. Also difficult to get through to a human. Too bad because the products are lovely and and I love the company philosophy about reaching all women of all shapes and sizes. Get this issue corrected, and they will be a true contender in this market.

I loved shopping on this site because of the diversity I saw- in size and skin tone. As always, the Fenty line delivers in style and delivery. When it comes to the products I ordered, the sizes were spot on, the fit marvelous, and the designs were unique. I love how often the face of the site is updated as well. I did not like that there was so much plastic in the shipping, and the bag was torn when it got to me. Nothing was damaged luckily. I love the items I purchased, and will continue my subscription even though it is not my favorite method to have the auto draw with no text alert for opting out.

I love the styles and options and I also love how every body type is considered when making the gorgeous clothes but I've recently ordered and paid for next day delivery and it's now 8 days later and I haven't even received any updates and it's still waiting to be dispatched. I've been refunded the delivery charge but it's still annoying. On the plus side when you do find out how to contact people they are lovely and very helpful.

The Savage X Fenty has mazing product quality at moderate prices. Recommended for you to shop...

I did have a delayed package, but nothing drastic... 2 day delay. My biggest issue is the sizing... a "XS/S", cannot properly fit a person who wears XS regularly. It is all too large. Are "petite" people not part of "inclusive" anymore? I had the same issue with JustFab and had to cancel. I will try another item in a couple months from SavageXFenty and if it still comes back too large then I will discontinue my VIP Membership because so far things are not looking good.

Bought the wrong size so i requested a return label, I returned it and week 3 I have not received my correct size order. I called customer service they don't know what they doing, no resolutions because they haven't received item after I gave answer about dates and requests from a previous call, had me more than 30 min on the phone, i hanged up because i got tired of waiting on hold.

Never received my package or items but they sure took my money right away. After trying to call the customer service line I was rudely hung up on bc they couldn't give me an answer. I then went to the live chats option and again they ended the chat rudely without any answers. At that point I was beyond frustrated so as soon as a representative got on the phone I asked for a manager. The apparent "manager" was also no help and clueless. How can you pay for items and then lose them in your own warehouse? They couldn't help me as to how we are going to fix this or even give me my money back. They said they will have the warehouse call me back within 24 hours. I was so excited to try all these amazing outfits but now the service part of this company has ruined it for me. So now I'm out of product and money.

If I could give them zero stars I would. My order got stolen and the lack of customer service and the way that they dealt with everything it has been the worst. Their way of solving everything is by giving me a store credit for the items that are out of stock. There is no option to give the money back plus even if you shop during the first 6 days of the membership they still charge you unless you also skip the month. Worst company to shop from. Stay away!

I ordered about a month ago, and the shipping information was sent to my city 8 days later, and the package was supposed to arrive 3 days after that. It's been a month and still no package. There has also been no shopping updates. I called customer service last week and she told me Monday and it is now Friday, still no updates. I understand that there are delays, but this is a massive one. It would be fine if I actually got updates and expected delivery dates but there is nothing. I'm not even excited anymore, just frustrated especially because this is my first purchase with them.

After years of purchasing online, I've never had an experience like this. Its been over two weeks and I don't have my package. It says that Fedex delivered it and now Im going back and forth between Fedex and Savage because no one knows what happened to my package. I wish I read these reviews before I ordered here. Please if you read this, don't order from this website, it is the worst I've ever dealt with, and I do like 90 percent of my shopping online.

UPDATE: 2/19/22 After a month of filing claims with Fedex, Savage then sent me another package, and it was sent by Newgistics. I finally ended up getting my package. Still do not recommend!

Placed my order on Thurs. Paid for express delivery. It is now wed it was being delivered on Mon. Mon night I call there is a hold on my package. Nobody at Lasership knows what is going on. Trying to get this sorted out now. As a first time customer a bad first impression makes it hard to order from here again. They really need to change the shipping company.

I ordered three times from this site and only received one item. Luckily most of the items were never shipped so I was not charged for them but I was super disappointed. The items are also overpriced. I will most likely never be ordering from here again and will not be recommending this to anyone. Customer service is also useless, just about the worst website experience I have ever had.

If I could give 0 stars I would. Felt like they stole my money. Deceitful information everywhere. Didn't expect Rihanna's name to be on such a terrible brand.

I ordered twice from this company and since then they signed me up for a membership I called last August because they took $50 out of my account they did replace it but then after that they continue to take $50 out every month and when I called they kept hanging up on me I'm still waiting on a refund! And they still continuously hang up! Watch your bank accounts dealing with these people it's not safe to put your credit card number in with them

Have been billed £499.50 over the course of 10 months for a membership fee I did not agree to. Bought sub par quality undies in Feb and unknowingly signed up for this scam. Filed a dispute with PayPal and contacting BBB and press.

They have great items at a good price and even cheaper when you do their VIP service that you can cancel at any time. But I ordered when everything was on a great sale (during black Friday) and I had placed my order as a gift for my fiance. They canceled my order and didn't even state why they did. I completely lost that sale price and would have to get the items at the regular price. Not so great place for getting lingerie.

I ordered a robe on 12/17 with expedited shipping to be delivered before Christmas. LaserShip emailed and said they had an issue. I tried contacting them with no response. Then all of a sudden the tracking said it was delivered and it wasn't. I contacted Savage and they reordered I asked for a different shipping company and they told me they don't have control over that. The second package was also marked delivered and was never received. The shipping company LaserShip they use is HORRIBLE. Now I'm trying to get a refund and they constantly tell me they need to "escalate" this. I have spoken to at least 7 reps and a supervisor and still no refund. I have confirmed that it is a private house and not an apartment or commercial building every time I call. It should not be this hard to get my money back on an item that wasn't delivered. This is a horrible first experience with this company and I would not recommend them to anyone else.

I've wasted so much money with savage fenty bras, I even became a vip member. I am canceling my subscription today. This company does not know womens bra sizes at all, I have ordered numerous sizes and nothing fits. I tried to give them a chance since everything is so cute but they need to seriously fix this, Also stop assuming everyone who wears a ddd or g cup is FAT, My band Size is 34, but my cup is G. But their G cups start at 38! They do not cater to all sizes and proportions like they claim!

For the past three years, I have been charged annually for a service Savage X no longer even offers. I have contacted their customer service, but they have been unsuccessful in canceling this recurring charge every time. This is beyond frustrating at this point, and I will never make a purchase from them again. The item quality is not worth how much I have paid for a non existent subscription. Don't shop here.

I fell for the "membership" with the promise of beautiful pieces for less and for plus size girls. Well, I have received some of the items. The shipping time is HORRIBLE. The product was pretty good not bad, I did receive some pretty pieces. Sizing was on point. The problem is they can send me an email with a new item in my size, I go directly to the site and they are sold out, - EVERY TIME! Did they ever have it? Why as a member who is wasting no time getting over there am I just out of luck? These are the master questions of the universe. So I do NOT recommend it for plus size ladies at all. I believe I can cancel this membership deal, I just have to call. I "skip" each month and the website if very easy to access this feature but I really don't want to have to remember to skip every month. So I will be cancelling but maybe check them out once or twice in the future. Also, if you are looking for your item in less than a month, GOOD LUCK!

These ppl who do the customers service are really rude! And do not help you at all I can barley understand WTH they are saying and they will get mad and hang up calls they will convince you to keep membership i will not order again I've spent lot of money only to receive either wrong size or late shipping!

I ordered from here and it has been over 20 days and I have still not received my order. It went from arriving on a Saturday to Tuesday to just "On It's Way". Called customer care and was hung up on twice because I wanted to cancel my membership due to shipping. I still have not received it but when it comes I will be refusing the package & returning to sender. Ordered it from Victoria Secret, paid more, but got it in 3-days. Thanks Victoria Secret!

The VIP Xtra membership is £49.95 a month, however, if you pay this, you can only use it on an extremely small amount of products. Everytime I checkout, it takes the money from my bank account instead of the membership money. This is a total scam. Please do not sign up for the membership