ScanDigital Photo Scanning

I've never used an online service for scanning before, but I don't have a slide scanner, so...

It was ok. Service was a little slow, but probably better now that the Groupon avalanche seems to have passed. I have two complaints, one, that the scans at their regular resolution are pretty small for this day and age when cameras regularly bost 12 Mp or more; and second, their website was so incredibly slow, even on a fairly modern MacBook, that it was almost unusable. It made checking on order status and downloading files from the online gallery almost impossible.

For a business that is based in tech, that is inexcusable. They really need to take another look at their business model, because they are not up to speed.

I bought a Groupon which was to allow me $100 toward scanning old slides. I thought the price was $. 68 per slide so I mailed 150 slides. Imagine my shock to discover they charged my credit card for 150 "stereo slides & 126 negatives" at $1.58 each. I went by the prices on their first page and didn't realize they called my slides 2.25 (same format as 35mm). I still had red-eye and the focus wasn't that clear. The best adjustment offer they can give me is 30% off $237. I am not happy.

I was very impressed with the service from scandigital. They kept me informed of the progress by email and at my request held the DVDS, until I had returned from my holiday.am really enjoying the DVDS---much better than VHS tapes! M

Though there was a hiccup with the application of a Groupon to my first order (quickly remedied with an email to them), I was very pleased with the service. The quality of the digitization of slides came back clean and crisp. I was impressed with the handling--slides were meticulously returned to the boxes in which they were packed. I received my DVD / slides back approximately within the 8 week estimate range.

Also, I apparently entered a digit incorrectly on my address when placing the order. Not to worry, I received a call on my cell that the package was returned to SD, and asked to re-enter or provide another address. Keeping track of priceless slides is important, to say the least. Even when I goofed, SD had my back.

Nicole at customer service helped me re-route my package and also correct my Groupon issue. Kudos.

I was once very happy with the work they did (when I sent my old VHS tapes to be transfered to DVD's). I "tested" them out by sending tapes that weren't so near and dear to me, working up to trusting them for my wedding videos. But it is now 10 weeks later and I still don't have my DVD's back. There was no indication when I sent them in that the turnaround time would be excessive. I contacted them a few weeks ago, and they promised to move my order up in the que, but I still have not received it. 2-1/2 months to do a rather small order (10 tapes) is totally unacceptable, and for that reason I will NOT use them again.

What a terribly run company! Extremely expensive and slow. It took soooo many months to get my order processed. I had to call several times just to get them to do anything. Then I got my order and it was wrong. I had to send everything back and have them do it again. Many months and phone calls later, I get my order again. And one of my VHS tapes was damaged beyond repair. I called to complain but no one cared. Horrible, horrible, horrible company. Go anywhere else.

I also had a groupon and was taken in by their "no need to count or sort, just estimate the box size you send in." So, I send my stuff in expecting them to give me some sort of estimate. I figured the negatives were going to be about $. 70 each and I was prepared for that. The next thing I knew, they had charged my credit card $1200 (that is in addition to the $300 groupon I had!). I called and they told me that I "should have used the negative calculator" and they wouldn't give me back my stuff because the work was already done. It took me forever to get a breakdown of the costs only to find out that very few of my pictures were charged at the. 70 a picture price. Every time I called, I was told it is clear on the website and it was my fault. When I suggested that they send an email confirmation and estimate for large orders, I was told that they couldn't possible do that. When I finally got the money together, I did get my stuff back and it was good quality. But Buyer beware!

Don't want to bore anyone reading all these reviews but my story is basically the same: sent in 6 VHS, waited forever, got 6 DVDs and 6 VHS back but all were mislabled, unfinished, and one wasn't even mine! Multiple phone calls talking to different people every time and they never found my VHS. Gone forever! I hope Groupon knows just how bad this company is and never accepts an offer from them again. Horrible service, practically nonexistent customer relations, and LIES!

After purchasing groupon for $250 worth of services I sent in my film reels about 15 total... 6 weeks later i get billed for $400 on my credit card... totally unacceptable... They never once gave me an estimate or let me know that the groupon would not cover the full cost... BUT HAD TIME TO EMAIL ME WITH MORE COUPON OFFERS... TOTAL RIP-OFF... I WILL NEVER USE THEM AGAIN...

I sent them my VHS tapes to convert (using a groupon deal) and they charged $160 more WITHOUT my consent. (Had my credit card on file). When I called they were extremely rude. Still waiting for a manager and I'm out $160!
And the quality of the DVDs was TERRIBLE!

After 2 months, very poor customer service (repeatedly delays and deadlines not met, and THEY never called or emailed: I had to call after the promised ship dates and discover "gee, not sure what happened, or why you weren't called" after which NOBODY FOLLOWS UP! Still waiting for my order, so I don't know about the quality. Unlikely I'll use them again - can't recommend. Not a good experience.

I had a couple thousand old photos to scan and was introduced to this site via Groupon. I bought three $100 and one $250 Groupons, which I applied to three separate orders. The first order went through with no problems-- it took about 5 weeks. The second order did not credit my Groupons correctly, and my credit card was therefore charged $200 more than it should have been. Two months and several phone calls later I am still waiting for the promised refund -- I finally reported the company. The same thing happened with my third order-- I'm still waiting for a $250 refund on that one, too. The third order also was delayed by a couple of weeks-- I saw that my credit card was billed, but I didn't receive the package. When I called, they found that my order had been set aside by mistake as part of another customer's "mail hold" -- she was apparently going on vacation and didn't want HER shipment to sit at the door while she was gone. I have no idea how my order got linked with hers, but all of this points to a company that doesn't have it together. That said, I was happy enough with the quality of the scans, once I got everything back. Now, if only they'd refund my $450!

Similar to other reviewers, using a Groupon I sent in super 8 movie films with sound, and got a response fairly quickly that they were received and in the queue, but then waited and waited. After 6 weeks I inquired about the status and almost immediately was charged another $40! The return shipping box that I thought was $10 was actually $20 - I could've used USPS Priority for much less, and and they said I sent in more feet of film than I thought. I went by the indicator on the reel, so perhaps it was not accurate. When I finally got the movies back, they had not included the sound - they were silent movies and the quality was only okay. I emailed to ask about the sound, and they informed me I had not sent them sound movies because if I had there would've been a magnetic sound strip on the edge. Of course, they had overlooked that my films had a magnetic sound strip, so I had to return them for a re-do. I'm still waiting. Last time I inquired they were still being reviewed. I'm just hoping to receive my films back and I will not use the company again.

Terrible company!

I used a Groupon to have photos put on a CD, I am out of work at the moment so I thought it would a nice inexpensive gesture to have some of my moms photos put on a disc for her. Before purchasing I called and asked about how many photos will the Groupon cover. I was told up to 1000. I sent in about 200 thinking I would be safe. Apparently I was wrong... At checkout I had to make payment of $10 for a shipping label which I expected. What I wasn't expecting was that same card to be charged an extra $160 without my consent. When I called to cancel the order and get a refund they just kept repeating that they cannot refund me because services were rendered. So when I asked to speak to a manager I was told they were unavailable. A little later I got a call back from the agent I was speaking to saying that in good faith they will credit me 20%. Which is crap seeing as they withdrew my account so the 20% was just covering my overdraft fee. To someone out of work every little bit counts. I asked to speak to the manager again and of course they were still unavailable. I called back and low and behold still no manager available, how convenient.

To make things worse I received the CD and they claim if you bundle your photos they can make separate folders, which they did but they mixed up the photos in the different folders.

Now it's a month later and I still haven't received my 20%. I called and was told that billing is behind but they will expedite my credit since I called. Funny how billing wasn't behind when it came to charging my card...

I simply cannot believe how SLOW these people are! I sent in a negative strip with 3 exposures on it back in 2/15 it was received, real simple order, scan, send me a CD, that's it and here I am 3/15- FOUR WEEKS later and the progress on this has gotten only to the FIRST quality check! I've emailed them twice asking WHEN this will be completed because a client ordered a copy licensed for their in-house project and paid me for it back in FEBRUARY, and they have been asking about this several times now.
I'm looking now at having to refund their money because this has taken so damn long it's beyond ridiculous. Both time they replied to my email they said they were extremely backlogged with orders from JANUARY!

My advice is find someone else, I'm not sending these people the 8mm films and other stuff I WAS going to.

I purchased the Groupon special of $16 for 3 dvd's. Now That I am ready to use them I notice that the promotional value expired on Dec. 8,2016. So now, they have no value to me, don't bother.

Really bad company, We sent in movies back in July 2014 for a surprise 90 party for my Mom, they can't even tell me where they are, just praying they aren't lost. October, 2014

Garbage. Absolute garbage. You will pay more than you expect. You will pay A LOT more than you expect. Bought the $300 worth of Groupon. I sent in 188 negatives and 412 pictures. THEY DO NOT TELL YOU THE COST BEFORE PROCESSING! Would you get work done on your car without an estimate only to be told that it was going to be over $1000 and that they will not give you back your property until you pay? Well that's what you can expect if you deal with these scammers. I had a roll of negatives from my wedding along with 8 X 10 originals. It would have cost $0.68 per picture for the 8 X 10s and I saw that the price for negatives was $0.78 per picture. The resolution was going to be much higher so I figured it would be worth the extra $12. I get an email stating that there was a problem with my payment. I figure the credit card info is wrong. Nope. Thankfully, my bank didn't authorize them to charge over $1000! The actually, without any prior notice whatsoever, charged $4.98 per negative! They claim they've never had this problem before (reading the Yelp comments now, I see that's a lie). They will not cancel the order, they will not discount the rate. Their only answer is to allow me to pay the huge bill over time! I expected that my processing fee would be just over the $300 groupon and that I would only have to pay for shipping and a little extra. That's the other thing! They are charging $42 for shipping! UPS charges $12! So, I figure, I'm being ripped off for over $800! IMPORTANT: THEY WILL NOT GIVE YOU BACK YOUR ORIGINAL MATERIAL! They are holding MY stuff ransom!

Either scan them at home or take your photos to Kodak kiosk. You can enhance your photos with the most basic photo editor.

They claimed to:

Summary
Step 1: Place Your Order
No need to count or sort.
Generate a UPS Label from our site.
Ship your materials and track everything using our Essential Tracker.

Step 2: We Scan & Review
We provide the highest quality.
We crop, rotate and color correct all images.
We remove dust and minor blemishes.

Step 3: We Return Your Originals & a Digital Copy
You receive a lifetime of memories on an external USB Drive preserved forever.

ALL INCORRECT. MY REVIEW TO THEM:
I, most likely, will not recommend your services to anyone as your claims, "HOW IT WORKS", is utter nonsense.

The digital photos included on my thumb drives looked identical to the original photos.

My understanding was you would clean, correct and modify any blemishes.

What you did... I could have done. And, in fact, I have already corrected blemishes, scratches, colors and clarity on most of the photos.

I had such good hopes of your abilities and ethics (as described in, How it works).

Your shipping practices are accurate.

BELOW IS MY RESPONSE TO THEIR FINAL REPLY:
There was no customer service response other than to say 'we will do better on your next order'.

Seriously? I wasted every bit of money paid to you. I could have scanned them myself and performed better optimization.

Consumers, please save your money.

If you are expecting a reasonable time frame for your scanning, this is NOT the company for you. The total time from when I placed my order until I actually saw my transfers online was 36 days. It was another two weeks before my originals were returned.

The only reason my order was processed this "fast" was because I constantly hounded them about their terrible service after weeks with no communication. Early on they sent me a notice stating "We are now digitizing your items" - which turns out was a complete lie.

Finally found someone who was honest, and their response about the long delay in processing my order was: "We are now digitizing your items means that your order is in the process of being digitized but may not reach a technician automatically. Unfortunately, we are short-staffed at the moment, hence the delay in getting your order processed through to completion." Say what?

Then, after weeks of delays, they held up my order for a bogus additional payment, when in fact they actually owed me money. It took them days to resolve this internal IT problem, but in the meantime they refused to release my order. Days later, they released the transfers and refunded me $37.71 with no apology for all the delays.

Never again will I use them. I had high stress the whole time they were in possession of my priceless videos. It took days for them to respond to my messages which stressed me even more.

In retrospect, I believe the reason they are always discounting everything is that they have positioned themselves as the low price leader and not a quality, reputable resource for your irreplaceable memories. Taking this risk is similar to looking for a low priced brain surgeon.

BUYER BEWARE!

I am completely disappointed and utterly frustrated. I sent in 19 mini VHS tapes to be transferred to CDs and an external drive (it took 2 months). What I received were awful. Most had video calibration on them with white noise and couldnt be watched. I sent them back for a re-do. When I received the new CDs and external drive (after yet another 2 months) the white noise and video calibration were gone but the sound kept going out. When the sound WAS on, it wasnt in sync with with the video. Its so frustrating to watch someones lips moving and their voice is somewhere else. I sent in my Groupon receipt and credit card charge receipt and asked for a refund of those charges. I felt another re-do at this point was ridiculous. They sent a reply that theyd look into it. That was over a month ago. So this has been almost SIX months of frustration. I emailed them AGAIN asking what the delay was and received a generic email saying I needed to reopen and reply to the request number. Aaarrggghhh! I just sent in another email stating my frustration and asked again for the refund. Who knows what kind of response Ill get. So Im resorting to this negative review. I dont like writing them but I feel this one is deserved. Oh, and Im never using Groupon again either. I think the value v/s quality simply isnt worth it.

Took FOUR MONTHS to get a refund processed from these people. They reply with flowery emails promising action BUT IT DOES NOT HAPPEN.
DO NOT DEAL WITH THEM!

BUYER BEWARE

When group on offered $300 coupons for this company, I convinced my family to buy a number of these to have some old family Super 8 film transferred. I carefully read through the website figured out the price per foot and how many feet we had, and then carefully divided up the films among the various family members to make sure that that each person's film allotment was covered by their groupon and no or at least only perhaps only very small extra charges would apply. We got the digitized products back. I can't believe how terrible they are. Some of them have even been cropped so they are missing some of the picture. They have glowing halos around the people and they are so blurry it is often difficult to make out who is in the picture. The contrast is terrible, many are so dark you can't see anything or so bright the features are washed out. When I contacted Scandigital they said that "several reels had noticeable fading, which would contribute to the quality of the DVD being less than fine" I realize these films are old and I expect them to be grainy but this low quality is not the fault of the film. I took my originals and looked at them through a viewer I have and they are way better than what we were given - and that is an understatement. To add insult to injury, this company has charged our credit cards more money claiming we sent in more feet than we did. Every order had a charge for more feet than we sent in - some as much as 225 feet extra. With each foot costing $. 38 that adds quite a lot to the bill! Two of the orders were charged international shipping even though they were shipped within the states. I have contacted them about one of the extra charges (I just picked up the rest of the parcels today) and they said they would get back to me. That was 3 days ago. I have sent back the first order in hopes they will redo it properly or refund us the money since their website states they guarantee their work. I would total avoid this company. I feel so terrible for convincing my family to be involved in this project and disappointed with groupon for offering deals from a company that obviously has less than a stellar reputation.