• Scents Angel

Scents Angel

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Overview

Scents Angel has a rating of 3.2 stars from 111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Scents Angel most frequently mention quick delivery, great experience, and niche fragrances. Scents Angel ranks 10th among Perfume sites.

  • Service
    13
  • Value
    9
  • Returns
    7
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2

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143 reviews

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How would you rate Scents Angel?
Top Positive Review

“As Advertised”

Brian N.
8/12/21

My order was delivered on time and well packaged. There were no leaks,. The enclosed instruction card showing how much should be in each container made it easy to see I had been sent the correct amount. Great way to sample several fragrances without breaking the bank. I'll be buying again!

Top Critical Review

“Looks like a scam operation”

C M.
6/11/24

This is the third order canceled for no reason in the past 3/4 months. I've not been able to reach anyone to discuss. Looks like scams to me

Reviews (111)

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Thumbnail of user cm1200
1 review
0 helpful votes
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June 11th, 2024

This is the third order canceled for no reason in the past 3/4 months. I've not been able to reach anyone to discuss. Looks like scams to me

Thumbnail of user briand1391
1 review
0 helpful votes
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August 12th, 2021
Verified purchase

My order was delivered on time and well packaged. There were no leaks,.
The enclosed instruction card showing how much should be in each container made it easy to see I had been sent the correct amount. Great way to sample several fragrances without breaking the bank. I'll be buying again!

Thumbnail of user pavelm48
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

Ordered travel size 10ml bottle of Tom Ford. I use it for many years and love that flavor but willing to have a travel bottle and do not carry big one. Received cheap bottle from aliexpress with completely different flavor (not bad, but different), it doesn't stay long on a body (original tom ford you can feel on a next day easily).
Tried to contact Scents Angel using their website, and got no response. Week should be enough to text back

Tip for consumers:
but from trusted seller.

Products used:
parfum

Service
Value
Shipping
Returns
Quality
Thumbnail of user ernestoa41
1 review
0 helpful votes
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August 21st, 2021
Verified purchase

First time using Scent Angel ordering was quick and easy. Didn't take long to get my testers either. Like the fact you can get a sample size to test, before you spend top dollar for the fragrance. Will be ordering again from them.

Thumbnail of user whitneyb206
1 review
0 helpful votes
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September 18th, 2021
Verified purchase

I ordered samples of perfumes I wanted to try. They were quick and responsive! Would recommend purchasing from them. There's enough product in each sample decanter to get a real feel for the smell for a few days.

Thumbnail of user johnp4273
1 review
1 helpful vote
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August 20th, 2021
Verified purchase

My samples were received quickly, which was important because I needed to decided if I should pull the trigger on a pricey scent from one of my favorite houses that I saw for sale online. That was a blind buying disaster averted! Thank you Scent Angel!

Thumbnail of user stevec1683
1 review
1 helpful vote
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August 23rd, 2021
Verified purchase

Because we are all different it is great to be able to test out fragrances on our body to see how they smell on us, how long they last, etc. it should be nice to be able to purchase full bottles from Scents Angel as well or have more of a designer selection but they have more than hard to get fragrances than retail place like Sephora. Buying samples has helped me not waste my money on a full bottles that I could probably never get back.

Thumbnail of user issas18
1 review
2 helpful votes
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July 13th, 2023
Verified purchase

I ordered a 10 ml decant of a perfume, and received a bottle labeled 10 ml, but it's actually a 5 ml bottle. They are decanting into 5 ml bottles and selling them as a 10 ml. I will provide a picture below of the perfume that I received from scents angel, next to a 10 ML bottle from a Tom Ford travel size. See for yourself the massive difference.

Value
Shipping
Thumbnail of user jasone536
1 review
0 helpful votes
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August 20th, 2021
Verified purchase

I was able to order something I would have never owned otherwise. It was shipped in a timely manner. I realized there was a problem with one of the two decants I had ordered and sent an email much later than I would have thought an office would be open. I received a response that night! Anything in the high-end niche world of fragrance is worth trying from Scents Angel first!

Thumbnail of user jacobh385
1 review
1 helpful vote
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August 23rd, 2021
Verified purchase

Great experience! I ordered my fragrances after watching YouTube reviews that talked about them. I ordered and it shipped next day and I was pleasantly surprised to see it shipped from Spring, TX and it is only about 50 miles from my house. I received my fragrances the next day and they were safe and packaged great. I will use them again when I want to try another fragrance before I buy a full bottle.

Thumbnail of user hp115
1 review
1 helpful vote
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August 8th, 2022
Verified purchase

I purchased Baccarat Rouge 540 Maison Francis Kurkdjian 10ml spray and received a bottle of rubbing alcohol. My husband felt terrible as it was a present for our 16th wedding anniversary. They will not refund me, even if I return the product or send me a proper bottle. Do not be fooled by this fraudulent company.

Tip for consumers:
Do not order. It's a scam.

Products used:
Baccarat Rouge 540 Maison Francis Kurkdjian Parfum aka rubbing alcohol

Service
Value
Shipping
Returns
Quality
Thumbnail of user yvoa2
1 review
0 helpful votes
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August 29th, 2021
Verified purchase

This is a fantastic site and alternative to get samples before committing to a full bottle. All is carefully packed and deliveries are fast. I am really pleased with this website and shopping experience. Highly recommend

Thumbnail of user stacyh312
1 review
0 helpful votes
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August 31st, 2021
Verified purchase
• Updated review

Your site offered a 10% discount, then later offered 5% on first order and 10% on second order. Then when I signed up, gave my info, no discount code was provided. *update…. I received a response the next day and the issue was resolved!

* Scents Angel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Your site offered a 10% discount, then later offered...
September 29th, 2021
Verified site experience
• Previous review

Your site offered a 10% discount, then later offered 5% on first order and 10% on second order. Then when I signed up, gave my info, no discount code was provided.

Reason I chose this business:

Found on line.

* Scents Angel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user julieh1394
2 reviews
0 helpful votes
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September 3rd, 2021
Verified purchase
• Updated review

Amazing selection! You had the exact one I wanted to sample, plus others I didn't know I wanted to sample! ;) The scents are AMZING! The service is great. I prefer to test a new fragrance before paying for an entire bottle!

Amazing selection!
August 21st, 2021
Verified site experience
• Previous review

Amazing selection! You had the exact one I wanted to sample, plus others I didn't know I wanted to sample! ;)

Reason I chose this business:

Amazing selection!

Thumbnail of user drakef7
1 review
0 helpful votes
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October 9th, 2021
Verified purchase

It was on time and easy. The only thing I don't understand is why they have a 50 word minimum on this. I don't even have to do this much because it wasn't over the top it was what it was supposed to be.

Thumbnail of user matts1038
Scents A. – Scents Angel Rep

Thanks you Drake. We also don't like to type 50 word and we will ask our developers to work on it.

Thumbnail of user marshaf134
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

I ordered a small spray of Tom of Finland. What I received said Tom of Finland but did not smell like Tom of Finland. At all. Made me wonder if Scents Angel was a "smells like" company. If they are I wasn't aware of it when I made the purchase.

Thumbnail of user svetlanac11
2 reviews
2 helpful votes
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February 17th, 2024

The product is not from original bottle or they mixed with alcohol…. Horrible experience. Don't waste your money!

Service
Value
Returns
Quality
Thumbnail of user noelh74
1 review
0 helpful votes
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September 25th, 2021
Verified purchase

Postage and taxes more than doubled the price. 150euro for 11ml of fragrance. I shan't be doing that again.
Go to the official perfume house sites. You shall receive a better deal. 30.19 Euro for 5ml of Roja Elysium while a 100ml bottle from the official site costs 275 Euro. Do the maths people! I expect to pay a mark up on decants but not to get ridden like Secratariat was in the Belmont stakes!

What can customer service do about the ridiculous shipping and tax costs ?

Service
Thumbnail of user deep190
1 review
0 helpful votes
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August 29th, 2023

The bottle and packaging looks original, but the scent fades away very easily than original. Compare with original from brand store and you will find out. They don't sell original perfumes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user franks1192
2 reviews
0 helpful votes
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November 24th, 2021
Verified purchase

Had issues with usps " called postal services and they said they had internal issues with packages showing delivered and never left the truck or lost.

Thumbnail of user thomasm3994
1 review
0 helpful votes
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December 7th, 2022

They have charged me for 2 days UPS delivery and they waited 2 days before they shipped it out, now it is going to come after 5 days but I am still being charged for 2 days.

Tip for consumers:
Order well in advance because they don't ship for 2 days after order has been placed

Products used:
perfume

Service
Shipping
Thumbnail of user jasperm66
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

This is a 5 star review but you are making me type in at least fifty characters so I will turn in into a 1 star review.

* Scents Angel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user deannap119
1 review
0 helpful votes
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August 28th, 2021
Verified purchase

Not a fast shipping. One of sample bottles that I have order is not a spray bottle. It was not clear on a website description

* Scents Angel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kitp2
1 review
0 helpful votes
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November 28th, 2021
Verified purchase

Very nice experience but the creed that I have doesn't really smell like the creed I like it a different scent

Thumbnail of user davidc4853
2 reviews
1 helpful vote
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August 10th, 2021
Verified purchase

Only complaint is that, while eventually receiving my order in full, the first shipment appeared w/ broken bottles. Easy to avoid w/ intelligent packing

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Thumbnail of user matts1038
Scents A.
Typically does not respond to reviews

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3.2
111 reviews
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