• Score Jewelry

Score Jewelry

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Overview

Score Jewelry has a rating of 2.7 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Score Jewelry most frequently mention tracking number problems. Score Jewelry ranks 69th among Custom Jewelry sites.

  • Service
    108
  • Value
    103
  • Shipping
    105
  • Returns
    101
  • Quality
    103
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
6
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How would you rate Score Jewelry?
Top Positive Review

“Beautiful Ring!”

Mikhail S.
6/13/21

The design is beautiful and it has an incredible uniqueness that we could not have found anywhere else! Unfortunately, I ordered the wrong size, but Score told us that they will send us a new one in the correct size and all we need to pay for is shipping!

Top Critical Review

“Scam”

Veronica K.
12/1/23

I ordered 3 months ago! They took my money and never sent anything! I have contacted them 4 times, only to get 1 response back asking my information then poof they disappear again. Do NOT give these people your money. Essentially, your giving it to them to provide you with nothing!

Reviews (129)

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customer service (25)
Thumbnail of user leannes338
Massachusetts
1 review
0 helpful votes
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November 8th, 2024

On Sept 4th 2924 my husband placed an order for a firefighter ring and has the order number. Today he has received nothing, no tracking number, no expected delivery date. He has called and emailed several times, no return email and the phone rings then finally a message comes on and you can leave a message. Never to get a return call. Poor customer service just TAKES YOUR MONEY THEN SCREWS YOU. Shop on Amazon you'll get better service. Then they want you to upload your receipt. I can't, I have to do this all over again

Tip for consumers:
That your company has poor reviews of the situation for which I am now experiencing. As well as poor business practices

Products used:
Ordered a ring that never was shipped or recieved

Thumbnail of user kathrynp322
California
1 review
1 helpful vote
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February 24th, 2022
Verified purchase

We placed and order Jan 2022 and waited the 2-3 weeks processing time before reaching out the status of our order. After many emails and form submissions for customer service support unanswered I messaged them on Etsy. Jonathan informed me since it was an order placed on their website he could not help me to find the status of my order. This company is a scam. Do not attempt to purchase from them.

Tip for consumers:
Do not use the website

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyr1242
South Carolina
1 review
2 helpful votes
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September 24th, 2022
Verified purchase

I purchased a set of ring on October 19,2021. As of today, September 23,2022, I still have not received my order. I have reached out to Score's customer service numerous times. I have any received 1 response.It was to ask me for my order number. There has been no response. On their website it show my order is being processed. I have asked for a refund since they have failed to fulfill my order. But, no one has even bothered to respond. If they can't fulfill my order then give me a refund.

Tip for consumers:
Beware

Products used:
None, I never received my order.

Service
Value
Shipping
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Quality
Thumbnail of user briano643
Florida
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

Ordered a ring in June of 2021. Score Jewelry gladly took our money but has not delivered the ring in 11 months up to writing this review in May of 2022. We have emailed Score Jewelry multiple times (5) requesting the ring or a refund and they have never responded.

Thumbnail of user steve.swett1969
Colorado
1 review
1 helpful vote
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June 18th, 2023

Do not order from this company. I ordered an engagement set on 5/31. My order doesn't show up on my account with them, and my card was charged. Despite sending them 5 emails asking about my order status, they have not responded. This company is a scam and will take your money.

Tip for consumers:
Don't order from this company.

Products used:
Still haven't received them yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lk222
Arizona
1 review
0 helpful votes
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October 23rd, 2022
Verified purchase

I placed an order on May 6th, 2022. I waited 8 weeks, then sent an email to inquire about the rings I ordred, no response. Waited 10 weeks then tried again to contact them through email, website, and review website. Finally got a response to email them. I sent an email with order number and date. Never heard back. In the end I had to go through the pay app to get a refund of my money. I would have loved to receive the rings I ordered, but it looks like this company just takes your money and runs.

Tip for consumers:
Do not buy from the company

Products used:
Tried to buy a ring set

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlottes309
GB
1 review
0 helpful votes
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September 14th, 2021

Me and my partner have ordered our wedding rings 8 weeks ago we are growing very concerned we haven't had any updates from yourselves and we have tried every way to contact you via email etsy and facebook all we want is an update on what's happening with our order we have spent alot of money with you and these are something special for our wedding day we just want answers is that too much to ask for. We have raised a dispute with the correct people and I will be looking into your company in depth and will be making everyone aware incase this is a scam which I personally think is discusting duping hard earned money out of people especially when wedding are Stressful enough to organise.

Tip for consumers:
Do not order from this website

Products used:
Me and my partner have ordered our wedding rings 8 weeks ago we are growing very concerned we haven't had any updates from yourselves and we have tried every way to contact you via email etsy and facebook all we want is an update on what's happening with our order we have spent alot of money with you and these are something special for our wedding day we just want answers is that too much to ask for. We have raised a dispute with the correct people and I will be looking into your company in depth and will be making everyone aware incase this is a scam which I personally think is discusting duping hard earned money out of people especially when wedding are Stressful enough to organise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christopherp893
California
2 reviews
0 helpful votes
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July 16th, 2021

Shipping took awhile as it was coming from overseas and the tracking disappeared for a week but when the product finally showed up it was Fantastic, I was quite pleased just bummed they didn't have the ring in a smaller size.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user craigb703
GB
1 review
0 helpful votes
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October 27th, 2021

I paid for rings in early June I did not receive them. After trying again and again to contact them through their website and email as well as messenger I finally got a reply from their Etsy account just to be told to email them. Very poor company I would avoid.

Tip for consumers:
Avoid them

Products used:
Rings

Service
Value
Shipping
Returns
Quality
Thumbnail of user jhonr28
Germany
3 reviews
1 helpful vote
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July 20th, 2021

I ordered this ring to serve as my wedding band and I am extremely satisfied with the quality of the product.
The ring looks and feels exactly as I expected it to be and the feedback from others (most importantly my wife) has been very positive.
When I had a question about my order, I received a very prompt response so the customer service is a huge plus

Service
Value
Shipping
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Thumbnail of user kylec636
Bangladesh
1 review
0 helpful votes
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October 28th, 2021

It's exactly how I pictured it. It was a custom job for my wedding band. It's made very well. The sizing, color, and design is exactly how I wanted it. They were great at working with me on what I wanted on the ring and getting it to me in time for my wedding. My fiance and I both are very happy with the product.

Service
Value
Shipping
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Thumbnail of user williams4367
District of Columbia
1 review
0 helpful votes
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December 16th, 2021

The best part was that the customer service was fantastic. This was my first time using Etsy so I was a little nervous but the customer service by ScoreSportsJewlery was great. When I had a question about shipping, they responded almost immediately to my question. When the ring turned out to be too small, they gave me very generous options for how to return it and get the correct size.
Will absolutely be ordering products in the future from this vendor!
Thanks so much."

Thumbnail of user markk1838
New York
1 review
0 helpful votes
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January 1st, 2022

This ring was amazing! Especially wonderful customer service when the ring came too big for my fiancées finger. Will definitely buy from this shop again (especially because I'm sure my fiancée will lose/damage his ring in no time, knowing him, and need a new one

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidg4114
Bangladesh
1 review
1 helpful vote
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November 20th, 2021

The item is exactly as advertised. Great quality. The lettering inside the rings is very well done specially with the larger ring, of course. Seller was very polite and helpful. The only "issue" was the shipping, but that wasn't anything that could be helped. Would definitely recommend these.

Tip for consumers:
Good

Products used:
Nice

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyl224
Oregon
1 review
0 helpful votes
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November 21st, 2021

These rings are gorgeous and the colours truly stand out. You can feel the nice weight of the rings when you pick them up and the engraving inside is perfect :) Also the seller is super nice and went above and beyond to help us out with sizing.

Service
Value
Shipping
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Thumbnail of user kaishas2
New York
1 review
0 helpful votes
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August 25th, 2023
Verified purchase

I ordered a ring on 6/29/23 and my order still says pending. I have called, messaged and emailed them numerous times and no response! They have a website which I ordered from also have an Etsy shop which I also messaged them on they responded on the etsy message to email them I did 3 more times! They have a Facebook page I sent a message they sent an automatic reply to email them at *******@scorejewelry.com extremely frustrating need the ring for my wedding on 9/24/23. Definitely a shady business! Want my order or money back!

Service
Thumbnail of user emmah473
Bangladesh
1 review
0 helpful votes
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December 15th, 2021

The rings are absolutely beautiful. I'm so giddy about the entire thing. There were delays with shipping but they were so open with their communication that there weren't any surprises. I'm really thankful for their work and I'd shop with them again if ever needed.

Tip for consumers:
Nice

Products used:
Nice

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnsons79
Massachusetts
1 review
0 helpful votes
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July 12th, 2021

5 out of 5 stars. I received my ring yesterday. It is exactly how I wanted it. I'm very very very happy!
Jonathan was great to work with. He was quick to reply to messages and very helpful. Thank you!

Service
Value
Shipping
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Thumbnail of user alesandrod1
New Jersey
1 review
0 helpful votes
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July 13th, 2021

I have been more than happy with my shopping experience. I ordered very specific rings with engraving. I am thrilled with how helpful they were and how attentive they were to my order. I will order more in the future! Thank you! :)

Thumbnail of user michaelr4052
District of Columbia
1 review
0 helpful votes
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December 7th, 2021

I got a custom. Ring, it turned out great, except I don't like that it says score on the inside. It was made super fast and shipped very very fast. Although, it was very poorly packaged, I was told it would come inside a little box, it was sent in an envelope that was duct tapped, cheap packaging

Products used:
Belts

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielbogdanid
California
1 review
0 helpful votes
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November 20th, 2021

The quality of the details and customized message in the ring are flawless, which is specially remarkable considering the small size it! The seller is also very commited to their customer's happiness, answering questions and providing help in any way they were able to.

Service
Value
Shipping
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Thumbnail of user maryw2398
New York
1 review
0 helpful votes
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October 28th, 2021

This item was of quality and they went out of their way to get my engraving instructions as to my specifications and even went out of their way to do further engraving that I asked for that was not offered. I would definitely recommend this item and company to all!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamien271
Kansas
1 review
0 helpful votes
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May 11th, 2023

Possibly a scam site, I have made a purchase, since card has been charged I have not been able to get in touch with company. Have not received product and the site says I don't have an order pending when I have an order number.

Tip for consumers:
Be cautious before making a purchase

Products used:
Ever since I made the purchase the company hasn’t been able to be reached.

Service
Value
Shipping
Returns
Quality
Thumbnail of user malatestak
Bangladesh
1 review
0 helpful votes
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July 12th, 2021

What a great shop! Placed the order and within a few minutes they confirmed the order with me and explained when the ring will be ready and shipped. Provided me with the tracking info and received my rings way quicker than was supposed to arrive. Customer service is friendly, quick to replies to messages and over delivers. I did receive my rings with the wrong mickey mouse logo. After notifying the shop owner of the mistake, Jonathan was nice enough to send me a brand new pair of rings with the correct logo for FREE. I was in shock! Pleasant experience, beautiful rings, great customer service which goes above and beyod to keep my business. Highly recommended shop! Will shop here again.

Service
Value
Shipping
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Thumbnail of user forsikg
Virginia
1 review
0 helpful votes
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December 15th, 2021

I wanted and I got a custom. Ring, it was great, I don't like it that it says score inside. I was a little dissatisfied because it was made so fast and shipped so fast. Although, it was packaged so badly, I was told it would come in a small box, it was shipped in an envelope that was duct taped, cheap packaging.

Service
Value
Shipping
Returns
Quality

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