• Score Jewelry

Score Jewelry

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Overview

Score Jewelry has a rating of 2.7 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Score Jewelry most frequently mention tracking number problems. Score Jewelry ranks 29th among Custom Jewelry sites.

  • Service
    108
  • Value
    103
  • Shipping
    105
  • Returns
    101
  • Quality
    103
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
6
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How would you rate Score Jewelry?
Top Positive Review

“Beautiful Ring!”

Mikhail S.
6/13/21

The design is beautiful and it has an incredible uniqueness that we could not have found anywhere else! Unfortunately, I ordered the wrong size, but Score told us that they will send us a new one in the correct size and all we need to pay for is shipping!

Top Critical Review

“Scam”

Veronica K.
12/1/23

I ordered 3 months ago! They took my money and never sent anything! I have contacted them 4 times, only to get 1 response back asking my information then poof they disappear again. Do NOT give these people your money. Essentially, your giving it to them to provide you with nothing!

Reviews (129)

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customer service (25)
Thumbnail of user lawraj
California
1 review
0 helpful votes
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October 25th, 2021

The design on the gold ring is exactly what I wanted, the design on the black ring looks as though it wasn't etched evenly. Frankly my partner and I were both too forgetful to remember to get in touch and ask about this so I do not know what could be done about that but it's on us for not asking.

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Thumbnail of user liksomk
New York
1 review
0 helpful votes
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July 14th, 2021

My concern was not getting the ring in time - but I did! I was very happy about the speediness of its arrival, and the ring looked almost like it does in the picture - we did not expect the black finish to be matte-like rather than smooth. My fiancee and I, overall, were very happy with everything

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Thumbnail of user zacharym268
New York
1 review
0 helpful votes
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December 15th, 2021

To me it's just how I picture it. It was a custom work for my son's wedding band. It is very well made. I liked the ring a lot, the size, the color, and the design just as I wanted it. They were great for working with me on what I wanted in the ring and getting it to me in time for my son's wedding. Both my son's fianc and my son are very happy with the product.

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Thumbnail of user jessicaj986
New York
1 review
0 helpful votes
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June 9th, 2021

I ordered this ring with less than a month til my wedding date and this amazing team worked their butts off to finish my custom order with an engraving and ship it to me in the US before my wedding so I could have it in time.

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Thumbnail of user amandah1319
GB
1 review
0 helpful votes
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July 13th, 2021

Very satisfied with the service I have recieved and I am in love with the ring. My boyfriend loved it like I hoped he would. It was perfect and represented us perfectly cause I'm a huge Batman fan and he's a huge Superman fan. I was looking for something like this for his birthday and this was just perfect. And it came just in time for his birthday. I would definitely recommend these people to my fellow nerdy people that were looking for rings like these.:

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Thumbnail of user williamj1420
Florida
1 review
0 helpful votes
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December 10th, 2021

Last year I saw a wedding band I wanted to get my fiancee on the web. When I went to purchase it a few weeks ago I couldn't find it anywhere. I sent a picture of it to ScoreSports and asked if they could make one just like it. THEY DID! And it was done and in my hand just 2 weeks later for a really reasonable price. Very very fast responses, like minutes, great craftsmanship, and fantastic customer service. Thank you, thank you, thank you.

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Thumbnail of user lucasf78
Bangladesh
1 review
1 helpful vote
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October 25th, 2021

I highly recommend going with this service if you are looking for a custom ring. These feel amazing and I cannot say enough positive things about them.

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Thumbnail of user tomd780
California
2 reviews
0 helpful votes
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October 25th, 2021

The rings are solid and feel "premium". We wear ours every day for most activities and I'm more worried about damaging whatever I accidentally slam my hand in to than damaging the ring!

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Thumbnail of user thomasw1929
Washington
3 reviews
0 helpful votes
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October 25th, 2021

Customer service was excellent, advice given on what design to pick was clear and easy to follow, shipping times were as advertised. Make sure you get properly measured and order that size!

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Thumbnail of user alexr897
Germany
1 review
0 helpful votes
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July 19th, 2021

Absolutely amazing! I contacted for a custom order and couldn't be more pleased. I would definitely recommend this company... they make dreams come true

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Thumbnail of user prestond45
Canada
1 review
0 helpful votes
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October 30th, 2021

Love it! My boyfriend was so pleased with his ring. We will definitely be purchasing again from here and Thank you for always answering my question quickly. Thank you!

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Thumbnail of user cassidyd24
Alaska
4 reviews
1 helpful vote
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October 4th, 2021

The rings look absolutely beautiful and they fit perfectly. They look exactly as described and it was delivered quickly. My fiance and I cannot wait to wear these on our wedding day!

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Thumbnail of user jalenl1
California
3 reviews
0 helpful votes
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October 28th, 2021

My husband absolutely LOVES his ring. I got him this for our wedding. He gets a lot of compliments. Thank you for the excellent service. I will recommend you to my friends.

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Thumbnail of user oliverp94
GB
1 review
0 helpful votes
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November 16th, 2021

The rings are absolutely stunning. Very happy with my purchase. Once given to my husband for our anniversary, I will update with a picture but I am over the moon with how they turned out!

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Thumbnail of user michelh55
Florida
1 review
0 helpful votes
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July 13th, 2021

Bought this ring for me and a silver matching one for my husband. These rings are of great quality. The purchase and shipping went smoothly. Awesome rings and they look amazing!

Products used:
belts

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Thumbnail of user peterr1089
California
1 review
2 helpful votes
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October 26th, 2021

I bought this as a wedding band for my fiancé and he loved it so much that he wears it nearly every day even though we're not married yet. The design is beautiful and the product is high quality.

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Thumbnail of user grecem
California
1 review
0 helpful votes
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December 5th, 2021

I bought this ring for my wedding band and could not be more pleased with the outcome. The quality and craftsmanship is absolutely amazing and I would recommend to anyone

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Thumbnail of user stacyc434
Texas
1 review
0 helpful votes
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October 7th, 2022

I placed an order for a personalized ring on 9/2/2022. I understood that the turnaround time on their site states "2-3 weeks, sometimes more." However, we are not 5 weeks out and I have not received ONE response to their customer service option on their website. The messages started out kind enough just asking about status of my ring I ordered and ended with my placing a request for refund today from Paypal as well as one fifth and final message via their customer service option on scorejewelry.com. I wish I had researched this company prior to placing this order. I would not recommend simply based on the fact that there is absolutely no way to find out anything about your order. If a company cannot reply to a simple request for information, that is a problem. Additionally, I also reached out via their etsy store and only heard response back when asking about a product. When I included questions about my ACTUAL order, I heard zero response. Not even a "we can't help you here since you placed order on website." Not one word back from this company about my order. DO NOT USE.

Tip for consumers:
Do not use this site. They do not respond to any customer service inquiries.

Products used:
I have not used anything as they never shipped my order. They never responded to my questions about my order. I have placed multiple inquiries via different routes and cannot get one response about the status of my order.

Service
Thumbnail of user roberth3846
Bangladesh
1 review
0 helpful votes
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October 4th, 2021

I love the rings so much! They fit really well and look great. They even sent them in a cute little bag for safe keeping. If I look for rings again, I will be using them again.

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Thumbnail of user mollies39
GB
1 review
0 helpful votes
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October 30th, 2021

I received my ring yesterday. It is exactly how I wanted it. I'm very very very happy!

Jonathan was great to work with. He was quick to reply to messages and very helpful.

Thank you!

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Thumbnail of user thomasd1381
Louisiana
1 review
0 helpful votes
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July 16th, 2021

We had ordered a ring an it was the incorrect it however the shop owner was extremely helpful and offered to send us the correct ring at no cost to us.

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Thumbnail of user kennethp503
Georgia
1 review
0 helpful votes
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November 17th, 2021

This ring FAR exceeds my expectations! Awesome, SHARP quality -- It came out absolutely PERFECT! I'm in love with it! Thank you so much, I would (and probably will) buy another ring again sometime!

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Thumbnail of user amberr293
Tennessee
1 review
0 helpful votes
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May 25th, 2021

PISSED OFF and RUINED WEDDING PLANS!
PISSED OFF and RUINED WEDDING PLANS!

I placed a custom order on March 14th and have not received the order and can not get anyone to contact me back after telling me my order has shipped. I have sent several emails, requesting tracking number after being told on April 20th my order is ready and will be shipped in 24 hours. I have already paid for the order and I am now PISSED!

Tip for consumers:
Do not use them!

Products used:
A customized wedding band set.

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Thumbnail of user ashleyh1068
Colorado
1 review
0 helpful votes
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February 25th, 2022

If I could give 0 stars I would. I ordered on two separate occasions from this site. Shame on me. First time it took 4 months to get the ring I ordered, after I was okay waiting a while because they did say longer wait times on their website AND after I emailed them a few times to get a tracking number. Beautiful ring, my partner likes it a lot, took me a long time to find a design that really suited him. Ring was larger than ordered, but even if it was the correct size it would've been a little too big. That's my bad, I'll just order another one, right?

I ordered in May of 2021. It'll be MARCH 2022 in a few days from now. Gave them the benefit of the doubt "Maybe it really does take 3-4 months because they are so busy" Well.

NINE MONTHS LATER AND NOT EVEN AN UPDATE!

I have sent SO many emails, SO many filled out customer service forms, and even tried contacting on other platforms like facebook and etsy. For a couple of months I couldn't even log into the website because there was an issue with the captcha that read it was a site problem. There customer service is terrible. I just want the ring I ordered and to close the chapter on this.

If you order from here, please keep in mind that it's possible you won't get your order and that it's impossible to hear from anyone on their "service team". - and good luck.

Tip for consumers:
Don't

Products used:
ring

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Thumbnail of user robbink1
Canada
1 review
0 helpful votes
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November 19th, 2019

Perfect graduation gift for my son. Customer service is prompt and courteous and the ring arrived with plenty of time to spare. Thank you.

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