• ScoreSense

ScoreSense

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Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

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Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
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How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

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Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user marys2826
Minnesota
1 review
0 helpful votes
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February 8th, 2021
Verified purchase

Had a great experience! Thank You I feel I was treated great and was given the report I asked for in good time. I also had all my questions answered and was very happy about that. My mind is more relaxed and I hope they can help me repair my credit.

Thumbnail of user deborahm1353
Ohio
1 review
0 helpful votes
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March 22nd, 2021
Verified purchase

My interaction with Scoresense was very beneficial and helpful. I was treated with respect and fully appreciate all that Scoresense has to offer.
Your information was clearly presented and easy to understand. I found the company to be authentic and straightforward in their dealings with a client.
Thank you very much.

Thumbnail of user grangerw
Minnesota
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

The necessary data for a credit rating review seemed necessary, but highly suspicious. Example: the full social security number.
The claim for no charges as a free service, countered by a request for detailed info on a credit card (in my case a debit card).
I am in need of a confirmed status for security on all data provided, and a final confirmation of the free service,
No charges to be placed on the debit card at that time, or in the foreseeable future.
I do not intend at all to be asking for updates on my credit score standing.

Thumbnail of user richardh2036
Texas
1 review
0 helpful votes
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May 21st, 2021
Verified purchase

The system isn't design to be accurate, there r companies that's r not accredited by the credit beaury, and the hacking of the latest scheme, but it doesn't reflect on your behalf, so It's a flawed system.

Thumbnail of user joanm681
Virginia
1 review
1 helpful vote
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June 18th, 2021
Verified purchase

After many messages about negative issues on my reports that I believed to be scams, I signed up for Score Sense to check things out. Much to my relief they were just scams! It makes me feel better to know that I have options to check my scores!

Thumbnail of user michaelv870
Texas
1 review
6 helpful votes
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February 20th, 2021
Verified purchase

This company charged me 1.00 to get a credit score. Only to turn around and charge my account 29.95. I called to cancel and the refunded the 1.00. And kept the 29.95. Very disappointed in the company. I will never recommend this company to anyone. For any reason. They bait you in and take youroney. Oh and it's at the company's discretion to refund your money.

Tip for consumers:
That there is surprise charges

Products used:
Credit report

Service
Value
Quality
Thumbnail of user gloriap193
Georgia
1 review
1 helpful vote
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August 5th, 2020
Verified purchase

I feel like I was tricked into going to 360 to get my Fico Scores. In the email that was sent, said there were a breach at Equifax and my info may have been compromised. But when I went to the website, there was no mention of the problem about a breach at Equifax.

Thumbnail of user garym2074
Nevada
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

Had some issues with no download button on the site, but chat gave step by step instructions and download worked fine. There should be an option on the site to download or print your report. Now print only

Thumbnail of user davidd2435
North Carolina
1 review
0 helpful votes
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January 14th, 2021

I called to cancel my subscription and they continued to charge me for an additional 4 months. When I called, they said the 4 months would be refunded. However I received a email stating that my refund was not approved. When I call to see why that was. They told me that even if I didn't use the service after calling to cancel it. They were still going to charge me for it. Do not recommend this company to anyone.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jennyl241
Massachusetts
1 review
0 helpful votes
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July 13th, 2020

Score sense notified me that a bank claimed that I/O you and $40 on a credit card that was closed two years ago. When I called the bank, they claimed that they had never done this and agreed that when I closed I had paid my balance in full. When I called Scoresense they basically said they could not and would not help me figure out what happened. So basically I would say that they "service "that they provided was to put a black mark on my credit rating.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user stacym396
Nevada
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I'm having a bad experience. I tried to order the credit book. I was charged but have no confirmation if the book was went or anything. It was very confusing and Everytime I try to get information I'm asked to spend more money.

Thumbnail of user marieg430
New Jersey
1 review
0 helpful votes
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April 18th, 2021

Sensescore will have you put all info down to sign up for a subscription before getting your score. Giving your credit card, will not stop them from taking your money even tho you have canceled out. My conversation with a rep on 3/19; 2021, has made this clear to me.

Thumbnail of user fredrickw24
Colorado
1 review
0 helpful votes
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February 28th, 2020
Verified purchase

I've been looking to properly fix me credit for years. But sadly only 2 of the 3 credit bureau's had info on me. This site allowed me to fix my merge all 3 and see what steps i needed to take to improve my credit

Thumbnail of user shermab4
New Jersey
1 review
0 helpful votes
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August 29th, 2023
Verified purchase

It was enlightening. I was amazed at the short time the report became available and with the help of Tracy and Diego two of your representatives I was able to obtain a copy although I do not have a printer. Thank you.

Thumbnail of user annem1601
Connecticut
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

The folks at ScoreSense were thoughtful and concerned for me, unlike my bank which just brushed me aside as if this is just an everyday matter. Not for me! I was the victim of a bizarre mail theft and ScoresSense is helping me to secure some sense of security.

Thumbnail of user andrewc901
California
1 review
2 helpful votes
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September 30th, 2020

I signed up for free trial for a credit report. They automatically enrolled me in their subscription without letting me know and charged me every month for four months. I finally noticed it and contacted them. They didn't approve the refund and after I called a second time they approve refund for one month. I was being charge the whole time without even knowing that I was enrolled. That's shady business...

Thumbnail of user danetteh14
Delaware
1 review
0 helpful votes
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September 1st, 2021

So you pay 9.99 then paid 119.00 then 19.97 monthly didnt help my scores then cancelled in April 2021 received confirmation they are still taking 19.97 out after 5 months ive asked to cancel again and now they say they cant find my account but they can find my bank account because they are still taking money faithfully. Dont do it.

Tip for consumers:
dont do it remember if it sounds to good to be true it is . paid about $300 for nothing

Products used:
monthly credit info which my credit cards give free

Service
Value
Quality
Thumbnail of user pauly279
Tennessee
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

I called to cancel membership, as I needed only to see if a certain credit card I cancelled had given me a bad report. I was being charged
29.99 % on balance, that was TOO MUCH. They refused, and I canceled, and a rep. Said it would be reported as I had cancelled. I did
Not know if that would have any problems for my credit score. Your rep. Bobbie, was very nice to me.

Thumbnail of user colleenb642
Virginia
1 review
0 helpful votes
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May 17th, 2023
Verified purchase

I was skeptical of giving all my private information out, as I always am and almost never do, but I saw the ratings at the bottom, said a prayer and continued to go forward. It was easy, and I got the information I wanted.

Thumbnail of user lavernew12
Florida
3 reviews
0 helpful votes
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December 18th, 2019
Verified purchase

Diane the rep, talked to me when I wanted to cancel and went through the website to let me know all the informative things I would be giving up if I cancelled. After all that, I decided to keep my subscription a bit longer.

Thumbnail of user debw209
Michigan
1 review
1 helpful vote
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September 6th, 2020

I checked my credit scores with this company, although they say it's free they ask for your credit card information and charge you $1.00 that will be credited back to your card. Not true, not only did they not credit the money back the next two days my card was compromised twice. The bank is investigateing but they feel it stemmed from this company. Be careful people this is not a false review!

Thumbnail of user davidn511
North Carolina
2 reviews
0 helpful votes
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November 21st, 2019

Somehow I subscribed to the service unknowingly for 10 months, yes, it was my fault not check my credit card draft, but the way it started was unclear to me at the time when I used the "free" credit scores the one & only time. When I asked for refund, I was rewarded a $1.00 after my explanation of never used the service. Since lost of my wife last year I have been dealing with huge amount of medical debts and collection agencies, thus for the concern of my credit rating. However, never used the service didn't seem to matter to the accounting folks I was dealing with.

Thumbnail of user brittnyf1
New York
1 review
0 helpful votes
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October 28th, 2020

Defiantly trying to cancel. I thought it was going to give me a FICO credit score for each union. Instead it's just a vantage score; this is not your actual credit score and you can get your vantage score from your bank (capital ones is free and updates weekly). Also HSBC and discover have your FICO score every month (so does Sallie Mae). I made one big purchase in the beginning of the month and paid it off but it hurt my vantage score so my FICO is significantly higher. I just it's fine for people just initially trying to build credit but very misleading

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dwightb90
Arizona
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

After enter the needed information that was request there it was my credit score from all 3 credit score companies, (Equifax, Experian, and TransUnion). Took about 5 minutes total to enter the info and get the results. Try it.

Thumbnail of user gaylel123
Illinois
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Simple fast and easy to enter. I was not surprised with the results. It pointed to things that i need to attend to. I wish they would describe what contributed to my score and how to prioritize what is most critical

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

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