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This company has horrible customer service. When you call there is no one available to take your call. The online chat asked questions that do not relate to the issue and do not answer direct questions. Also, the customer service rep waits a very long time to respond and then just stops responding when asked a question. The solar back up camera is a scam. Does not pair with screen and there is absolutely no help on how to fix the issue.
Tip for consumers:
Do not buy and do not expect customer service
Products used:
Have not found one yet but returned this item to the store I purchased at. Do not buy it is a scam.
Ordered a few random parts and pieces (phone mount, charger, charging adapter) after 2 weeks I inquired as to why I hadn't received a shipping notification, received a reply the next day (which was good) stating that the order would ship within the next 2 days. Another week goes by, still no shipping notification, go on their online chat and was met with what could best be described as indifference. The rep sold me some line about "my order never made it to the shipping department due to a computer glitch" and then attempted to assure me it would be shipped out the following Monday. I requested the order be cancelled and voiced my frustrations in vain. I'll be shocked if I see my refund which the rep said would be processed "on Monday". My guess would be I'm going to end up having to dispute the charge with my credit card company. Disgusting customer service and horrible business practices. AVOID!
Tip for consumers:
Don’t order from these scammers.
Products used:
Never received anything after waiting 3+ weeks
Ordered some items from Scosche.com with free shipping and my package arrived from Schosche postage due! I repeatedly emailed them about this and they did not respond to any of my emails. When I posted a less than 5 stare review on their website, they removed it!
Very poor business practices at this company.
Two months and numerous, unanswered e-mail complaints after confirmation of payment, I am still without the products ordered from scosche.eu.
Tip for consumers:
Don't!
Get your phone mounts, speakers, headphones, dash kits, and heart rate monitors at Scosche. We make a wide range of quality car audio, tablet, and mobile accessories.
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