Scottishwater.co.uk

I'm grateful to Scottish Water, who responded fairly quickly to the over-flowing/ blocked drain on our property adjacent to the street. I fully expected the usual corporate refusal of responsibility that is so common today. So was very, pleasantly surprised at Scottish Water's efforts. Courteous emails and friendly, helpful workers who came out on two occasions to address the problem.

The only feedback I would offer is for the managers of the drainage workers to treat them with more respect. I overheard a phone call one of the guys had with his manager and it sounded as if these guys are not very well treated or valued.

Other than that: a big thank you to Scottish Water.