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I see all of these other one star reviews, however, I had a great experience with Scout & Nimble! I have had some defect issues with a chair I ordered a year or two ago and Hayley has helped and kept me informed every step of the way. Bummer about my chair, but will be coming back based on the customer service alone!
I made a huge mistake by ordering a very expensive chair from Scout and Nimble. I waited over 5 months for the chair to finally be delivered. The chair is horrible - like sitting on a rock. They will not allow for a return or an exchange. I am stuck and out of $2000 for a chair that I don't want.
I checked with other large online retailers - everyone else would have allowed for a return (and would have charged a re-stocking fee which is fine).
Be careful - don't order from this company. Always check when ordering an expensive item online that it can be returned if needed!
Tip for consumers:
Do not buy furniture from Scout and Nimble - you will not be able to return it.
Products used:
Furniture
Don't walk, run from this company. Ordered a $5000 Bernhardt sectional couch with Scout and Nimble with the aid of *. Verified numerous times the correct pieces were ordered. Waited two months, just to receive two left pieces to the sectional.
I call in to inform them they delivered two left pieces, only to be told "Berhardt doesn't make a right piece" to the sectional.
Which is blatantly untrue as I verified this myself with Berhardt prior to ordering.
When the truck arrived with the pieces prior to even opening the boxes I asked them to verify the pieces were correct. Did they do that? Obviously not.
Instead they preferred to slam half the sectional into my door frame a few times, scuff my floors dragging the pieces around, and run their nails through the soft leather cushion defacing them. Clearly carrying the cushions by themselves takes too much time.
This entire experience has been second rate.
Don't walk, run from Scout and Nimble.
*Personal information redacted by admin
Tip for consumers:
Don't walk, run from this company.
Products used:
None as the sent me the wrong sectional piece.
Terrible item they saw damage in pic they saw damage and told me to fluff it out and wait. I'm easy and waited til I was told it was horrible
*Personal information redacted by admin
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Scout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
