Scrubs and Beyond

I walked into scrubs and Beyond in Warren,Michigan with the mind to purchase some scrubs, the Salesperson never spoke to me or greet me.When the next person came in the sale lady spoke to them and greet them so nice and customer friendly like they where a prize anyway.I left immediately because my dollar has power and preferences to where I spend my dollars... Really the sales person did me a favor I found less expensive brand of scrubs right across the street at Walmart...Don't respect me it's fine...I respect my spending power...And should I say African women and other customer was a different race it's cool money is green. I spend with who treats me right

I placed an order on October 4th, for two scrub tops, embroidered with my husband's name, and 3 pairs of pants. After a week of waiting, we were informed that they were switching warehouses and the embroidery would be down for a bit. We were given the option to cancel our order or keep our order, we chose to keep it. What a mistake. Three weeks after my order was put in, we called to see what the status was and there was no change. We were still waiting on the embroidery for the shirts, but to call back next week for a status update and to receive 20% off our order if it hadn't already shipped. Trying to give them a benefit of the doubt because switching warehouses can be a lot. We messaged the chat box and called back this week (4 weeks since the order). I first messaged the chat box and talked to Damone asking if my pants could be shipped separately and to check the status of the shirts. I was told that the shirts were still pending and I asked if they could just be canceled so that I could order from somewhere else. I was told that they cancellation couldn't be guaranteed so I decided to just keep the order. I then called customer service and talked to Jorge.,Who told me that they were in process of embroidering backed up items. He said that I should get a shipping email the following week so I decided to keep my order and was told I would receive 20% off for the inconvenience. To my surprise, we received an email today exactly 4 weeks from when we ordered saying my order had been canceled. We again called customer service and got Jorge, which was no help because he said well, "You can replace your order if you like but your order is canceled." So now, not only am I out four weeks worth of time without the scrubs, I now have to place the order somewhere else and wait for them to ship.

I took a day off work to drive two hours to a scrub and beyond store. They didn't have the scrubs that I wanted in my size, so they said they would order them and ship them to me. I paid almost $400 upfront. They said I would receive them in less than two weeks. After almost 3 weeks of not receiving them, I contacted the store, and they said they would look into it and call me back. They didn't call me back, so I called them. They told me that as soon as the person that I talked to got to the store, he would call me. He never returned my call. On the third attempt, I got in touch with the assistant manager and she wanted to know which pant I ordered. I told her that I hadn't received any of my order. After a long discussion, she said, let me look in the store and see if we have them on the rack. She came back and said that they had them on a clearance rack and I could come get them. I live a long ways away, but I told her I would drive there the next day to get them. I'm hoping when I get there they will be the correct scrubs. I don't think I will ever do business with them again. They didn't offer any compensation for all of the stress and money they put me through. They didn't offer to give me a discount even though I had paid full price.

Found this company online. Ordered a pair of scrub pants. I did see where they advertised easy returns so I assumed the exchanges would be included in that however, my pants were too large needed another size, but could not find on the website where I could do…ended up calling customer…. Only way you can exchange is if you are near one of their stores. I am over an hour away so I had to do a return and was charged five dollars. Product was as described, but not happy with having to pay for my return… will not purchase again from this company.

Watch out if you purchase online! They rejected a return because of a small deodorant line that I easily rubbed off! The customer service folks said the warehouse has last say and there's nothing they can do. Now I have two tops that don't fit. What a waste of money.

These reviews were for sure done by people they paid to do them! I'm a real customer who made a purchase for a week supply of uniforms. My order still had not shipped after 10 days when I was promised they process in 7 days. I calls and speaks to 3 people even a supervisor who did not care bout my order being delayed, neither did one of them apologize for my experience. I thought I give them a try since they emailed me and text me all day everyday. Order at your own risk! I cancelled my order and will never do business with this company again!

You have two amazing ladies in this store Jeannine and Vera. They have great customer service they were very helpful with everything I needed today I will be returning back at this store all the time for my scrubs

I ordered the wrong size pants. So I followed the instructions on the packing receipt for an "easy free exchange". Turns out there is no exchange, you actual return for full refund and repurchase with additional shipping fees which they will credit back to you after everything is processed.
Bottom line is I paid $77 for some pants, I'll get credited $77 for return, which I will wait upto 30 days for, then for the repurchase I paid $86 and then they will process a $9 shipping refund separate, which again I will wait up to 30 days for.
Does that sound like an "easy free exchange"?

I went to the store on a Sunday, in preparation for a new job, and i am really picky on how clothes fit. The two ladies were amazing and helpful and let me take my time to find the right fit of scrubs. Further on, L.J. Was very down to earth, professional, but real at the same time and she was great to talk to. God bless you all for being a great store to go to and finding wonderful people to help anyone who needs just the right "fit."

I get easily overwhelmed at stores like this and Christine working helped me find so many different style scrubs. She was very professional and answered all my questions. I will be back! Thank you so much.

Funny how they take your money asap but your order still says pending even after it was supposed to arrive. I've never been more upset over customer service can't give them a zero so have a one your not even worth

Bought 3 pants and 3 tops, paid for express shipping. It's been more than a week and only received 1 pair of pants. Messaged support about this issue and looks like the rest of my order hasn't even been processed so no shipment has been placed. From reading other reviews, I'm not sure when I'll get my shipment. They should stick to buy in store only if they can't even manage a simple shopping website.

Ordered 2 sets of uniforms with matching jackets, used their chart for sizing, too big. Internet site and return slip plainly states free return for exchange for different size, same style are free, which is what I was planning to do. Tried to get a return label per instructions on the return slip and the only way to get this if you can drop them off at their store, no store within 100 miles from me. The chat person stated he was sorry I got the wrong return slip... over and over. Will not order from them again and will most definitely pass on a company that is false advertising.

Horrible customer care Have ordered from them for several years attempted to email but their email contact not working! Customer service rude and when asked to speak to a supervisor the girl hung up on me! While they have the order labeled as complete fed x says it has not been sent out! Won't be dealing with them again their customer service has seriously gone down hill

I purchased one pair of pants. Total of order was $22. When I returned them due to wrong size, they kept so much $$! My return money was only half of what I paid! Ridiculous! Never again will I purchase from this company. "Hassle free returns" - right

This is the first online purchase for me. Unfortunately two of the items were too big. I was shocked to learn that there were no exchanges option. Then, I also have to pay to return. I believe returns should be free if you print a free return label provided by the company and if you drop off at locations specified by the company. I'm addition you should get a full refund.

I ordered 2 sets of scrubs. I needed to exchange the pants for a different size. I called to receive a slip and asked for approximate time it would be for an exchange. They stated 2 weeks (returning and receiving the new size scrubs). It has not moved from out of my state for over 10 days. When calling to follow up they said it would be approximately 2 weeks to ship to returns and then 2 weeks to receive new sizes. If I had known prior to ordering I would have either returned everything or not even shop from them at all. No one can give me straight answers. Save your time and money. It's especially frustrating because these are not leisure clothing. I need them for work.

I was looking up scrubs for nursing school and I ordered a pair here. Well it's been 3 weeks since I placed my order and when I try and track it, it just says a label is being created. Has not advanced since. I emailed them twice and no response. Try getting your scrubs elsewhere!

Do not order from this store! I ordered from them because they seemed to have a large selection of scrubs and because the site said free returns. First it took over 2 weeks to get my order. Maybe Amazon has spoiled me but that seemed too long. And when I looked at the tracking it showed that my order arrived in Memphis and was shipped fro there to Missouri and back to Memphis where it stayed for over a week. I contacted them about this and their excuse was the Hurricane. I love in Nashville. Lol. Well then nothing in my order fit so I decided to return all of the items. That is when I discover that they do charge a return shipping fee. So they are very misleading. But I did return my order promptly and it has been over 2 weeks with no refund. I have filed a dispute with my credit card company. So much trouble for nothing!

Sales professional, Mercedes, in the Lewisville, TX location was wonderful! She helped me find the best fit and was so pleasant to work with. Great quality, great assistance in finding just what I needed and I am usually kind of hard to fit. Thank you, Mercedes, for a great shopping experience. I look forward to coming back in the future for more items!

I ordered two scrub tops from Scrubs and Beyond in July. Three weeks later I stupidly had not received them. It was an issue with the delivery company, not Scrubs and Beyond. I finally called customer service and explained the situation, the package was stuck somewhere and the delivery company was absolutely no help. S and B offered to either reach out to the delivery company for me or issue a refund. I took the refund which was handled promptly. Two weeks later the delivery company delivered the package! I called S and B and told them what happened and offered to pay for the scrubs but they told me to keep them and not worry about paying. They took care of me when the problem was beyond their control.

I did not have the experience of the previous reviewer. This was my first time using Scrubs and Beyond and I was very satisfied. I found the scrub tops I normally wear at a very reasonable price, ordered them without difficulty, and they arrived on time and were just what I ordered. I had a bad experience with another company and plan to use S&B in the future.

I've ordered from this site before and never had issues up until this summer. I've gotten 2 batches of orders from them and with both orders they quickly send one item while the remaining items are in limbo. Despite all of the items showing as being "In Stock" when you order them. I think they are lying about items being in stock and I believe most of the items they show on the website are actually backordered, hence the delay.

Will never order from here again.