Scrubs and Beyond

I've placed two orders. No status change, still "Processing." Called Customer Service and got no help. Was promised an update on the order yesterday but that never happened. So, I have two orders in limbo that have been paid for and nothing to show for it. Horrible customer service and very doubtful I'll use them again or recommend them to anyone. Disgusted.

Came back to return the item with with original receipt and tags on and the manager accused me of returning the worn item. When I asked her how would I wear it with tags on she said it is looks worn. Wow. No words. Will never shop there again. Used to buy my scrubs there for years.

Sales people were friendly saying hi, finding everything ok? When asked a question it seemed I was getting on her nerves. In fitting room I was asked how's it going? I asked for XL shirt of specific brand and never received. Lack of kindness and sales help in Westland walked straight out of store to shop someplace else. Online

Items length and sizing listed on the website do not match actual measurements of items received, so you are bound to return. The catch is, Scrubs and beyond receipt states they will charge you $8.95 to return a single item and although paper receipt states they offer exchanges, when you start the exchange / return process online, you are told "no exchanges". Online return process does not offer a pre-paid return label shipping option. They require you to return to a local store or a local physical drop off location. In small print they state you can pay for your own shipping in order to return by mail. Frustrating, convoluted process and inconsistent information is provided. Not going to purchase again.

I placed an order of almost $140 in merchandise and it was sent to the wrong address. I called SEVERAL times before delivery to get the address changed because fedex told me that the shipper would have to change the address. Once again I was told that there was nothing they could do about it. Now they don't want to issue me a refund or reship even though I never received the scrubs! I will never spend another penny with this company again!

Items received were not what were promised on website. Returned all items using their label. Package was "lost" in Missouri sometime in transit. = NO REFUND. Will NEVER ORDER or recommend to anyone. They're a bad joke. Better Business Bureau gives them 1 star. They must be proud.

Scrubs & Beyond was a nightmare to deal with. A simple return (scrubs were too big) with the original packing slip, tags on garments and garments in their original packing bag took EIGHT WEEKS to process. During the eight weeks between May and July I had to send multiple emails to customer service and make three phone calls to inquire about the status of my refund & when it would be processed, after seeing the tracking number on the return indicating that the items had been received by Scrubs & Beyond, but my credit card had not been credited! It was a super frustrating process to get my money back. I'm used to "easy" online shopping where returns are processed in a timely fashion, not after two months. If you enjoy wasting your time, being frustrated and paying shipping fees to return things, go ahead and buy something from Scrubs & Beyond. I'll shop almost anywhere else at this point.

I ordered back in April a number of scrub pants. Estimated shipping was 2 weeks with the international provider GlobalShopex. It is now the end of May and I have been refunded by paypal as the items never delivered. Contacting both Scrubs and Beyond and GlobalShopex has been a nightmare. Emails left unanswered, minimal shipping updates. Totally infuriating. Order your scrubs from literally anywhere else. This company is an absolute joke.

No way to redirect package once shipped through scrubs and beyond. Can not understand people on customer service call. While trying to explain situtaion, was over talked several times. I finally had to ask for the manager to to stop talking amd let me finish my sentence. No number provided and no tracking number provided in email specifying shipment has been shipped. This is not my first bad experience with customer service but I will say it will be my last time ordering from scrubs and beyond. You have lost my support indefinitely

I ordered a medium jacket and paid almost $60 for it. Couldn't even get it on. All my other coats that are mediums fit great and even a little big. They refuse to return due to embroidery. I understand that can't be resold but they should let everyone know these fit too small! Very very poor. Don't buy from them

Just got of the phone with Charles at 2:45 PM on 8/27/2022. The issue regarding order #P*******680, is that I placed an order with two business day shipping and have an expected delivery date 5 days later. This is not what I wanted to pay $25 for shipping for. 4 days at the most but preferably 3. Charles told me that, that isn't his companies policy and I explained to him that when you click on the shipping button there is no posted company policy. It just says 2 business day shipping lol.
Then there was silence... which I then broke and said "so there is nothing you can do for me". Charles replied "nope". I then said "that is terrible company policy and customer service", again silence. So I just said "it was wonderful to meet you Charles, enjoy the rest of your weekend".
If you're going to charge $25 for two day shipping, 5 days is not expectable IMHO. Hopefully at least Charles learned something about being polite to customers from our conversation.

Not going into a long story, but basically I ordered two tops and two pants, which I needed within two weeks. Both showed in stock and a delivery time of 4-6 business days. They charged my account. Three hours later I received a notice that the tops were on back order. Tried to cancel the whole order and was informed that I could only cancel the ones on back order. Said I would have had to cancel within one hour, even though they didn't notify me u til three hours later. Scam artists. Received the pants today and was going to send them right back, but after reading the comments and BBB, I cannot afford to wait 8+ weeks for a refund. Worst customer service ever. Worst policies ever. Will never order again, and will warn all other nurses.

I ordered scrubs from this site and they took an address off my payment account without giving me any opportunity to verify it. 3 minutes after receiving the order confirmation I contacted them to inform them this was the wrong address. They responded to me 17 hours later and told me the best they could do was cancel the order. I asked them to do so. They then did not respond for another 15 hours during which time I called and asked a representative to cancel the order. They did not. They then responded to my previous email after 15 hours telling me it was too late to cancel and I would have to pick the package up at the address listed that I no longer live at (multiple states away). So if you have any issues with your order they will not help you at all and will take 12+ hours to respond to your requests. It's not worth it when there are other great sites to go to.

Placed an order for 2 scrub tops & 2 scrub pants. Received 2 tops, 1 pair of pants. Been waiting for 2nd pair of pants. Just spoke to customer service that advised it would be almost another week before they arrived. What am I supposed to do? Go to work wearing just a top? No one ever provided an updated tracking number or email explaining the problem. I had to call & ask where the pants were.

I received a gift card for Christmas. Ordered some scrubs online. They didn't fit when they came. I returned them to the local store. They put the money back on the gift card which I told them I no longer had and they said. Sorry this is our procedure. I called the main number and they were very courteous and apologized and said I would receive a new gift card in my email in 24-48 hours. It is now a week and a half later. I have called 5 times now and am told the same thing every time. Oh. It's coming… I will never order from this company or buy in their store again. I mean…. How hard is it to reissue a gift card or refund the customer!

Went to the Waterfront location for embroidery with previously purchased scrubs from the online site and an employee with the name tag "Catherine" gave me a hard time for purchasing my scrubs from a 3rd party when the scrubs were purchased online since the store did not carry my sizes the past 3 times I was in store. I am offended and would like to make it aware that this employee (who was not even the one helping me) was unnecessarily rude.

I ordered several items from Scrubs and Beyond, one of the tops I received had a stain on it. I called customer service to receive an exchange, the rep said they would send me a return label to email for the exchange, I never received it. I also did not receive a jacket that I ordered. When you call customer service it goes to a call center in another country, you don't deal with the actual company. The customer service is awful, I will never order from Scrubs and Beyond again, and will tell my friends to not order from them.

I ordered scrubs at this website, no problem at all. However, the packaging and shipping are terrible. After receiving the package for the first time, I was missing two pairs of pants. Contact the company, the 2nd package sent out with only one pant. Contacted company again and until today I still have not received an email to confirm the shipping for the remaining pant yet. Takes up a lot of my time.

Just called the 5th time about the missing items. Many people that I talked before said they will send the email for confirmation and tracking number but never received it. Talk to Alex today and get the email. The 1st day placed order is 7/10 and the expected day received the last items is 7/31. No words to say!

I ordered 4 items in May of 2020. It is mid August and I still am waiting on one item that was backordered. I've never had problems like this before. Always received my orders promptly. Chat people have been nice, it's not their doing but internal workings of this company need some serious work. If a person pays up front, there should be communication about the delay, a discount for the lengthy time to receive... something for the customer. If I hadn't pursed this, I still would have not heard anything about my order. I have had no emails regarding WHY this is delayed. I will not be ordering from S&B again. There are other sites that are more responsible.

This company provided the worst customer service I have ever received. I have been dismissed by numerous customer service reps. They sell scrubs to healthcare workers and you would think given the pandemic they would do anything they could to support their customers. I am disgusted in this company. Do not support them as they do not support their health care professionals.

I ordered 4 women's scrub tops and paid via PayPal. I reviewed 3 out of 4 scrub tops. It showed quantity (4) at the bottom and the correct amount for the 4 items on my packing slip but only 3 items were on the packing slip. I sent customer service numerous emails trying to figure out where my 4th item was and never heard back. Will not be ordering from this website again.

Purchased 2 tops and 2 pants. The tops were too big. Sent them back (and you have to pay for the return!) then one of the tops was sent back to me without explanation! Per the return policy, unwashed and unworn items with original tags on are acceptable. I was told that there were stain on the sleeve and the neck. I literally took it out of the package, tried it on, and sent it back. Now I have to send pictures and probably print a label, take it to the post office and return it AGAIN! The reason I order online is because I have a very busy life! I don't have time for all of this running around! After this year…this is the way we treat our healthcare heroes! NEVER have I had such a hassle returning an item! This was my first and last time ordering and I will spread the word about this company!

Ordered 3 items and never received them said they were shipped fed ex and received a email saying they were delivered to my door I contacted scrubs and beyond to verify my address 1 number was off they were delivered to an address that doesn't exist and scrubs and beyond refuses to help me locate the package said it wasn't their fault there was nothing they could do fed ex said all they had to do was contact them and give them the account number to have the package returned over a 100.00 gone and no package