• Scrubs and Beyond

Scrubs and Beyond

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Overview

Scrubs and Beyond has a rating of 2.0 stars from 122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Scrubs and Beyond most frequently mention customer service, tracking number, and return label problems. Scrubs and Beyond ranks 53rd among Uniforms sites.

  • Service
    50
  • Value
    37
  • Shipping
    38
  • Returns
    29
  • Quality
    76

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5

Instant Feedback

492 reviews

2
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How would you rate Scrubs and Beyond?
Top Positive Review

“Totawa, NJ store”

Shanika S.
3/23/22

You have two amazing ladies in this store Jeannine and Vera. They have great customer service they were very helpful with everything I needed today I will be returning back at this store all the time for my scrubs

Top Critical Review

“AWFUL AVOID!”

Maddy K.
9/26/24

If I could give a 0/5 I would. Avoid this site at all costs. I placed an order 8/26 and 1 week later, no shipping email. Fast forward to 2 weeks, the company stated they will put me on the cancellation list due to it being on "back order". ONE MONTH later, I get an email stating it shipped. I call them and tell me there is nothing they can do about it. Normally, I wouldn't care, however I needed this for school and it's way past the deadline. Unbelievable company!

Reviews (122)

Rating

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Reviews that mention popular keywords

customer service (41)
Thumbnail of user desharaw1
Florida
1 review
0 helpful votes
  • Send Message
August 19th, 2022

I ordered 3 scrub tops on August 12 th and as of the 19th they never shipped. I called Customer Service to see why they never been shipped and he said he didn't know l. So I canceled the order.

Thumbnail of user dalem673
Florida
2 reviews
0 helpful votes
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August 1st, 2021
Verified purchase
• Updated review

Thank you for the hero discount!... Needed to return scrub pants, not enough pockets, unable to tell from website pictures

Detailed email answer to my email

Reason I chose this business:

They had scrub top in the color and size I wanted, plus good price

Service
Quality
Thank you for the hero discount!
July 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

They had scrub brand in the color and size I wanted

Thumbnail of user 1gr8tkat
New York
1 review
0 helpful votes
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May 7th, 2023

Brenda was awesome! Helped me find the colors and styles and thwy fit perfectly! Great place to shop for scrubs.

Thumbnail of user kellyc407
South Carolina
1 review
2 helpful votes
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July 30th, 2019

Placed an order for one jacket and three tops on July 23rd. I specifically needed the three tops before August 5th, and according to their website, total transit time for shipping was 4 to 6 business days. All four items ordered showed in stock. I received a shipping confirmation on July 24th saying the jacket had been shipped but no mention of the three tops. On July 28th I sent an email to customer service inquiring about the remaining three items. To date, I have yet to receive a response. I called the customer service number on July 30th to ask why my other three items were not shipped and they could not find my order. I was placed on hold and finally told to call back in an hour because their computers were "in maintenance". I magically received a shipping confirmation in my email shortly after and after calling. I called again to find out what the delay was. My items were supposed to be delivered by July 31 at the latest. The representative told me the items were on backorder. I informed him that I had specifically checked to make sure the items were in stock before ordering. All he could say was that the computer had made a mistake. Now my items will be delivered three days after I needed them. I would return the entire order for a refund but after reading this company's complaints on the BBB, it's not going to be worth the hassle. Will never make another purchase from this company.

Thumbnail of user marianam74
Mariana M. – Scrubs and Beyond Rep

Kelly, thank you for sharing your feedback. Our goal is to make you happy with every purchase – we’re sorry we communicated back ordered items as in stock and did not get your order to you when you expected it. We have identified and fixed the website bug causing this issue. Contact Customer Support and ask to speak to a supervisor so that we can get you free shipping on your next order.

Thumbnail of user jirishhawko
Iowa
2 reviews
0 helpful votes
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February 28th, 2021
Verified purchase

Even personalized scrub tops shipped very quickly and good quality! I have gone back to order more as they are awesome!

Thumbnail of user stephenm1716
Stephen M. – Scrubs and Beyond Rep

Dear Jirishhawk, thank you for sharing your feedback!

Thumbnail of user maddoxh
Florida
0 reviews
1 helpful vote
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June 26th, 2022

Denise was a great help helping me find my scrubs going over and beyond with everything I asked. Without any complaints.

Thumbnail of user bettyr532
West Virginia
1 review
0 helpful votes
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July 27th, 2021
Verified purchase
• Updated review

This is the first time purchasing jogger scrubs. It gets too tight after the knee. I am returning all my scrubs.

Reason I chose this business:

Girlfriend recommended it

Reason I chose this product:

Girlfriend recommended it

Quality
Easy to use fast
July 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Gf recommended it

Reason I chose this product:

Gf recommended it

Thumbnail of user patriciae792
Kentucky
1 review
0 helpful votes
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August 1st, 2021
Verified purchase
• Updated review

Very easy to place this order. I received my order in 2 days. I was very impressed with the whole experience. A lot to choose from and good quality.

Reason I chose this business:

Needed scrubs for work.

Reason I chose this product:

Starting back to work in 3 weeks.

Quality
Very easy to place this order
July 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Needed scrubs for work.

Reason I chose this product:

Starting back to work in 3 weeks.

Thumbnail of user jaimel142
Pennsylvania
1 review
1 helpful vote
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October 14th, 2021

Ordered scrubs and they didn't fit. I returned them and they won't give back the shipping. So I'm out $16.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ruthr31
Virginia
2 reviews
0 helpful votes
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July 29th, 2021
Verified purchase
• Updated review

Easy and fast. Great reviews. Good price it was mostly for the comfort and pricing. The design was very nice as well

Reason I chose this business:

Doctor recommended

Reason I chose this product:

Comments on how comfortable they were.
I brought for my mother. She was finding it hard to find comfortable shoes. She's 85 so the doctor recommended these as she / the doctor wears them and stated how comfortable they were.

Quality
Easy and fast
July 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Doctor recommended

Reason I chose this product:

Comments on how comfortable they were.

Thumbnail of user ericn463
Nevada
1 review
0 helpful votes
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July 28th, 2021
Verified purchase
• Updated review

I appreciate the size being true to size. The style is perfect for me. I really love these new pants. The price was reasonable.

Quality
Fast and easy
July 20th, 2021
Verified site experience
• Previous review
Thumbnail of user wandaj207
Michigan
1 review
0 helpful votes
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April 24th, 2021

I always shop at the Westland store, the girls that work there are always nice and the store is always clean.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenm1716
Stephen M. – Scrubs and Beyond Rep

Dear Wanda, thank you for sharing your feedback!

Thumbnail of user abbyc113
Minnesota
1 review
0 helpful votes
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February 13th, 2022

Tosha was very helpful and friendly! She helped us find everything we needed a in a very timely manner.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bertrandy
New Jersey
2 reviews
0 helpful votes
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July 6th, 2021

I visited the new 774 US 1 North Iselin branch and had a terrible experience. I always buy my uniforms from scrubs and beyond but not anymore from today. I live at Monmouth Junction and I needed scrubs for work so I went to the Woodbridge Mall to get scrubs from them and they were no more there. No signs or indication that they have moved so my wife called them and we were told they are now at 774 US 1 North. The following day after church I put the address into my GPS and it took me to Edison, 774 US 1 North which was around a car dealership. So I called them and a young lady answered and I asked for their directions and they Lady told me she does not know the area so she could not help with directions but they are at 774 Route 1 North Iselin, so I put that in instead and it took me there finally about 5-6 miles away, got there 5:06pm and there was this Lady with another man inside, shop was locked. She saw me and came out and told me we just closed the register, we close at 5:00pm. So I asked her do you remember me calling you about 10 minutes ago, why didn't you tell me you were closing so I will turn around and come back tomorrow? She just told me oh sorry about that, you can come tomorrow. Really! And there was somebody else in the shop instead of wasting my time on the phone she could have handed the phone over to the other guy to help with directions, perhaps I would have made it. That is sub-standard service and I believe if it were their own business they would have handled it differently but, to hell with my money because they will get paid anyway. There are more serious people looking to do the same job.

Tip for consumers:
Closing time

Products used:
was not able to purchase

Service
Thumbnail of user jacobic
Jacobi C. – Scrubs and Beyond Rep

Hi Bertrand,

Thank you for sharing some feedback. We apologize for the inconvenience of our store relocating and the experience that you had after. We hope that you would come see us soon so that we can have the opportunity to give you a 5-star customer service experience. #ScrubsLove

Thumbnail of user amandah1334
New Jersey
1 review
0 helpful votes
  • Send Message
July 27th, 2021
Verified purchase
• Updated review

Fits well and comfortable (5' 3, around 135 lbs. Small/ petit small)
Easy to order.

Reason I chose this business:

Recommended from my friend

Reason I chose this product:

Good reviews, reasonable price

Quality
Easy to choose
July 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Recommended from my friend

Reason I chose this product:

Good reviews

Thumbnail of user rebeccav506
Texas
1 review
0 helpful votes
  • Send Message
August 2nd, 2021
Verified purchase
• Updated review

Love it will buy again. Got what I expected love the material fits so nice.

Reason I chose this business:

Love the selection

Quality
Love it will buy again
July 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Love the selection

Thumbnail of user elizabethc1723
Mississippi
1 review
0 helpful votes
  • Send Message
July 31st, 2021
Verified purchase
• Updated review

Very easy site to use. Received my items quickly. Very impressed with the quality!

Reason I chose this business:

Saw a catalog and liked the olive scrubs on the cover

Reason I chose this product:

Cute scrubs for a good price.

Quality
Very easy site to use
July 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw a catalog and liked the olive scrubs on the cover

Reason I chose this product:

Cute scrubs for a good price.

Thumbnail of user carolc1671
Oklahoma
1 review
0 helpful votes
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July 28th, 2021
Verified purchase
• Updated review

Quick and easy great fit. Have shopped here before and I love their products

I needed to know my order number so I could return a duplicate pair of pants

Reason I chose this business:

Shop here often

Reason I chose this product:

Fit and style

Service
Quality
Quick and easy
July 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Shop her often

Reason I chose this product:

Fit and style

Thumbnail of user michaelo1279
Michigan
1 review
0 helpful votes
  • Send Message
July 27th, 2021
Verified purchase
• Updated review

I am pleased with my options. Although the pants were longer than I expected

Reason I chose this business:

Its the only place I get scrubs

Reason I chose this product:

I needed more pants

Quality
I am pleased with my options
July 20th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Its the only place I get scrubs

Reason I chose this product:

I needed more pants

Thumbnail of user anthonya985
Texas
1 review
0 helpful votes
  • Send Message
July 29th, 2021
Verified purchase
• Updated review

Easy to navigate, I found what I was looking for easily and quickly.

Reason I chose this business:

Had the brand I was looking for.

Reason I chose this product:

They felt good and fit just right

Quality
Easy to navigate
July 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Had the brand I was looking for.

Reason I chose this product:

They felt good and fit just right

Thumbnail of user margareto603
Maryland
1 review
0 helpful votes
  • Send Message
August 1st, 2021
Verified purchase
• Updated review

I did not like the material of the scrubs so I will be returning them for a refund.

Quality
Great yes stop it!
July 25th, 2021
Verified site experience
• Previous review
Thumbnail of user steveno357
Texas
1 review
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase
• Updated review

Got exactly what I ordered. Great service. Received faster than I expected.

Reason I chose this business:

Had what I was looking for

Reason I chose this product:

Always used this brand

Quality
So far so good
July 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Had what I was looking for

Reason I chose this product:

Always used this brand

Thumbnail of user robbinb19
North Carolina
1 review
0 helpful votes
  • Send Message
May 7th, 2021

I was in the Charlotte NC store and Jamie the store manger was so rude to me I will never shop there again.

Service
Value
Quality
Thumbnail of user jacobic
Jacobi C. – Scrubs and Beyond Rep

Hi Robbin,
Thank you for providing feedback. We are sorry to hear that you did not have a pleasant shopping experience. We hope that you will come visit us again so that we can show you what a five-star experience is like at Scrubs & Beyond. Again, thank you for taking the time to share your experience. #ScrubsLove

Thumbnail of user kristino46
New York
3 reviews
0 helpful votes
  • Send Message
July 28th, 2021
Verified purchase
• Updated review

Easy to find sizes and matching tops and bottoms. Fast delivery.

Reason I chose this business:

Purchased from previously

Reason I chose this product:

Comfort and unusual size

Quality
Easy to find sizes and matching tops and bottoms
July 21st, 2021
Verified site experience
• Previous review
Reason I chose this business:

Purchased from previously

Reason I chose this product:

Comfort and unusual size

Thumbnail of user janicew871
Arkansas
3 reviews
0 helpful votes
  • Send Message
August 1st, 2021
Verified purchase
• Updated review

Excellent and fast deliver did take as long as they said

Reason I chose this business:

Good place nice attitude

Reason I chose this product:

Look the way they fit have worn that product before

Quality
Good area to shop
July 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Good place nice attitude

Reason I chose this product:

Look the way they fit have worn that product before

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Thumbnail of user andrewf651
Andrew F.
Typically does not respond to reviews

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