Seamless

December 7th someone hacked my account and changed my login info and email address to itsforyagirl at gmail and placed 4 deliveries. I saw the email saying my login was changed so I called the number on the email to report the fraud and have the account cancelled. They said they will send it to the fraud department to cancel it. I called my cc company and they reversed the charges by the end of December and cancelled the card. A month and a half later the cc company put the charges back on... I called Seamless to see if they knew why which they were of no help, but they did tell me the account is still active, they did not cancel it! My name and address is still on this stolen account and yagirl still has access to it but I do not. I asked for the addresses the food was delivered to in December... one was in Massachusetts and the others were in NY... I live in the Chicago suburbs! Seamless/Grub Hub couldnt care less about your personal information or fraud, the guy at Seamless told me with all the money they earn, its not worth investigating the fraud! OK, that is fine, but why is my stolen account still active?

Mike (Michael) was on time and very friendly. He's delivered to my house before. I ordered from Ridiculous Burgers and was happy with the meal.

They often cancel by order without warning. They offer no explanation and then wait 3 days to credit my credit card. It is very frustrating.

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Catherine Cummings
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Catherine Cummings
United States
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I ordered chicken fried steak from Luby's cafeteria. I live in the South. In the South, chicken fried steak comes with cream gravy. My last order from luby's came with the container of cream gravy. This order was dry meat, dry potatoes and no gravy. I ran out and caught the driver who just looked at me like I was crazy and said call the service. I called the service and the rep was supposed to get back with me. The phone rang twice and then it was gone. So I called Seamless again. This time this rep put me on hold. When he came back on the line, he said the restaurant didn't answer. I said I'm hungry, I'm tired, and you need to make this right. You need to give me a discount. He said he couldn't do this. By this time my food was cold and it had been over an hour. So I uttrred a few choice cuss words and hung up. I will never use this app again.

Never received my food. Driver wouldn't call me back. Never ever use those guys! They are shady and steal your money!

Neither of these companies care about customer service and they are actually practicing modern day slavery. They have you working for both companies for only $15 an hour. There are so many flaws in their system that you have to just except the fact that you are scamming people. They have Management that will send people on fun company outings during the times we had shutdowns in NY or heavy call volumes. Doing so sets you up for a very depressing and useless work environment. Ideas that are being brought to their attention are brushed off and their management in the corporate care department will treat you different if you don't kiss butt. They don't handle REAL issues effectively (customer or system complaints). Most of the time in my shift starting off I had no management or leadership to assist me with providing the best customer service and when I took the initiative to ask for coaching I was written up. No yelling, no cursing, just an unhappy customer with a language barrier and I wanted to have a better call. All and All these complaints that I've seen below are all correct and its very disgusting to know that people actually waste their money on these businesses. If you are a corporate client you will be lied to and refunded or receive a re delivery and if you are a consumer then they just treat you like crap. MATT MALONEY IS RUNNING A MODERN DAY SLAVE SHIP AND I'M NOT EVEN SURE HE KNOWS IT IS THE SICK PART.

Most deliveries are late and I've had three incidents where I never got my order and had to wait 3-5 days to get my money back. Worse service ever. Highly DO NOT RECOMMEND.

First time using seamless and everything seemed to be just like any other delivery service. I added in the notes to just drop the food at the door. The driver arrived at 8:53 pm at my house. She sat in her car until 8:57 pm and then left. On the order form online it said the food was delivered. I used the contact number on the order form to call her. When she answered I said " I noticed it says the food was delivered can you tell me where you dropped it as I don't see anything", she immediately went off raising her voice and telling me that she waited there for 20 minutes. I asked why didn't she just drop the food at the door like the instructions said and she said because I didn't answer my phone. I asked if she was going to turn around as I immediately called her once she left and she was still in the neighborhood. She said no, I missed my delivery and hung up!? I have cameras outside my house that show the exact time she pulled up and left. I have no missed calls or texts so I reached out to consumer support. They in turn reached out to the driver and after sitting on hold for 10 minutes got back to me with, "So the driver said she waited at her house for 20 minutes and called you, she left because you never responded. This is what we will do for you, I'll give you 25% off your next order." I asked the customer care about the refund for the food I didn't get and she said since I missed the driver and didn't answer my phone they weren't going to refund me the money. I proceeded to tell her I'll pull my phone records and video surveillance to give to my attorney to solve this. She responded, "Well if you're going to go that route then I will issue the refund for your purchase tonight." I was unbelievably upset at the unprofessional-ism of this company. I will NEVER use this service or grub hub again and will make sure everyone I know, knows how awful of a service this is.

THEY MAKE IT VERY CONFUSING, I ORDERED SOMETHING THINKING IT WOULD BE DELIVERED, WAITED OVER AN HOUR THEN ASKED THEM WHAT WAS GOING ON AND THEY SAID THAT I WAS SUPPOSED TO PICK IT UP..

I love Seamless! Both the app and website are user friendly and simple. The customer support is also great, even though I have rarely needed them.

I live in Atlanta and I have NEVER had this work the way it is supposed. I have had 3 orders cancelled on me and then one order that is taking TWO HOURS to get to me. Absolute worst, never again!

Worst delivery service ever. Don't order from them. They have messed up every order I've ever ordered

Over a $10 expired gift card they lost $10,000 per year in my business. Always later, bad food, fake reviews.

Ordered. Said delivered. Never received. Had to fight for a refund. Offered money off but make it up in fees.

Ordered through seamless and not only didn't receive our order but when we called the restaurant they never received it either. Just don't bother.

Their service is trash. Customer support have no idea about what they talk. Frequently double charge til you are fed up.

If there's ever a problem they respond quickly as all good customer service departments should. Though, I've rarely had an issue with them.

WORST Experience EVER!
I wish that I could give a zero or negative stars. This was the worst experience I have ever had. After placing my order it indicated to expect my food between 12:15pm and 12:25pm. Upon tracking my order, it said that my food was being prepared. At 12:45pm it said that it was still being prepared and that I should receive it between 1pm and 1:15pm. At 1:30pm it was STILL being prepared and indicated that I would receive my food between 1:45pm and 2pm. It then updated to say that it would be received between 2pm and 2:45pm.

I called the restaurant, and they told me that my order had been ready since noon and they had to throw it out. Seamless notified the restaurant that they did not have any drivers in the area.

What about notifying ME? The customer?

As per my request, the restaurant cancelled the order so that I would not have to deal with seamless, especially since it took me over 1/2 an hour to find a means of contacting them.

Do yourself a favor - and DO NOT USE this delivery service.

My son set this app up for NYC food drliveries and within a short time his credit card was hacked. $300 in about 3 min.

A fair amount of experience with Seamless. They'll tell you orders are ready and you arrive for pickup only to wait for 45 minutes. Other orders when you arrive to pick it up it's been sitting on the counter. You get home and it's cold. It seems to vary on the restaurant but it appears Seamless does nothing to ensure a reasonable customer experience!

Update: Timing communication appears to be heavily dependant on restaurants, some the food is ready early, some timing is correct and others are notoriously running behind. Because I don't understand how the information is transmitted between Seamless and the restaurants and then to me timing is difficult to understand.

Seamless customer service contacts are not available from the web site. No one to chat with or call.

Update: I've since found the Seamless number *******878, GrubHub customer service number also works, *******@Seamless_Care and Facebook. I prefer Twitter because I get better responses there.

Seamless sent me a coupon to use their service. I met all the terms of the service but it didn't work. I called. Seamless support is via GrubHub in the Philipines. The support staff doesn't appear to be motivated to resolve problems so they'll happily waste your time! Over 1 hour on the phone! The agent then tells me the terms of the offer require that I spend $20 more to make the coupon work.

Update: Seamless did make good on the coupon unfortunately the time I had to invest in resolution far exceeded the value.

Don't waste your time! This service is the pits!
Update: I did get two phone calls from Seamless customer service. They acknowledged the issues and claim to be working hard to improve their service. They've had some staffing and training challenges in part due to COVID. I typically pick up my orders so the competition for Seamless, in that case, is calling the restaurant directly. Seamless offers two advantages over calling. 1. Promotions 2. Communication. I have had challenges with both as I've documented but if you can work with them and it is for a restaurant you enjoy then it may be worth it.

I've had so many mistakes with this food delivery app and late orders as well as drivers stopping somewhere first and gives you risk of food poisoning if you dont track and keep tabs on the driver and where they arw and how lomg they are taking (some people might start sueing if they get sick/bad food poisoning from this problem FYI) and have gone as for as stealing my fold or obviously drinking out of it or tampering with it, again NOT safe for the customer EVER! I have plenty of funds to have 4 or more 3rd party app monthly subscriptions and I USED to order 2 MEALS minimum every day though uber eats, door dash, grub hub, cavier but you 3rd party apps are all the same. WAY too many mistakes and takes way too long. I live in 10 minutes northeast of downtown Minneapolis (heart of the Twin Cities) and have 70+ restaurants within 10-15 miles of my house but your app never gives me an efficient connection to these restaurants (they somehow "disappear" off my list from day to day) that I am going to end up just driving to anyway. (I don't cook ever) Way too many errors on orders and drivers stealing food and havmt been reprimanded (NOT safe for the customer- I smell law suits coming if you mess with the wrong person that wants to take their time to pursue that) for me to fund your companies with my honestly over eating habits.

THE WORSE PLACE TO ORDER FROM. FOOD NEVER ARRIVE. BUNCHBOF GREEDY CROOKS WHO DONT KNOW HOW TO RUN THEIR BUSINESS

Seamless and GrubHub appear to be the same thing, at the back end. Their order interface, processing, and customer service are the same.

I have ordered food delivery through Seamless/GrubHub successfully before, in amounts in excess of $100. Never had any problem with order processing or delivery. This time I tried to order 3 days of food for 2x people, so the total amount of the order was higher ($200+).

On this occasion, Seamless/GrubHub charged my card, then immediately refunded, flagged the whole thing as fraudulent, and blocked my account. (This is what happened behind the scenes; the web site itself explained none of this, offered a vacuous/unhelpful "please try again later" error message, and offered no instructions and no customer service contact information.)

Since my account was flagged as fraudulent and blocked, subsequent attempts to order via both Seamless and Grubhub web sites, and charge to different cards, were handled identically (the amount charged to my card, immediately refunded, order did not go through, I was presented with a vacuous/unhelpful error message).

In speaking with Seamless/GrubHub customer service, their initial explanation was that my initial order was over $100, but they immediately contradicted their own implication (denying that there was any maximum order amount and that this was in any way the cause of the fraud assumption on their part). And why charge the card in the first place, if fraud is suspected? All rather strange.

In the end, they explained that it would take 48+ hours to clear my account so that I could use their service again. Though they denied it, it is my suspicion is that if I order over $100 (*including* all tax, fees, etc... i. e. If the total gross charge to the credit card exceeds $100), the who circus will be repeated.

Seems like delivery via Seamless/Grubhub can be rather fraught. It appears there are undocumented restrictions that a legitimate user can violate rather trivially. The result is that they can end up simply refusing service to anyone, even repeat customers, for reasons that seem to confuse even their own customer service people, and which require days of lead time to rectify.

I have had severe delivery problems with DoorDash (they simply report as having delivered without actually delivering, and then I have to ask the merchant for a refund, get blown off, dispute credit card charges, etc), so my options for delivery seem to have narrowed basically to none.

From now on, I will be ordering via the restaurant's own app or phone number, and picking up in person.