SeamlessReviews 154

A fair amount of experience with Seamless. They'll tell you orders are ready and you arrive for pickup only to wait for 45 minutes. Other orders when you arrive to pick it up it's been sitting on the counter. You get home and it's cold. It seems to vary on the restaurant but it appears Seamless does nothing to ensure a reasonable customer experience!

Update: Timing communication appears to be heavily dependant on restaurants, some the food is ready early, some timing is correct and others are notoriously running behind. Because I don't understand how the information is transmitted between Seamless and the restaurants and then to me timing is difficult to understand.

Seamless customer service contacts are not available from the web site. No one to chat with or call.

Update: I've since found the Seamless number *******878, GrubHub customer service number also works, *******@Seamless_Care and Facebook. I prefer Twitter because I get better responses there.

Seamless sent me a coupon to use their service. I met all the terms of the service but it didn't work. I called. Seamless support is via GrubHub in the Philipines. The support staff doesn't appear to be motivated to resolve problems so they'll happily waste your time! Over 1 hour on the phone! The agent then tells me the terms of the offer require that I spend $20 more to make the coupon work.

Update: Seamless did make good on the coupon unfortunately the time I had to invest in resolution far exceeded the value.

Don't waste your time! This service is the pits!
Update: I did get two phone calls from Seamless customer service. They acknowledged the issues and claim to be working hard to improve their service. They've had some staffing and training challenges in part due to COVID. I typically pick up my orders so the competition for Seamless, in that case, is calling the restaurant directly. Seamless offers two advantages over calling. 1. Promotions 2. Communication. I have had challenges with both as I've documented but if you can work with them and it is for a restaurant you enjoy then it may be worth it.

I have been using Seamless for years. Their delivery service is beyond horrible. They cancel all the time and when you are in a rush to eat, food delivery that is estimated for 30 minutes can take 2-3 hours at times because they cancel for no reason. This week, they cancelled from different restaurants one after the other. There services has become even worse. When the drivers pick up the food they t do not want to actually delivery to your apartment door and want the customer to leave their apartment and met them outside, which is the whole point of getting food delivered. You do not want to get dressed to go outside and during the pandemic, you do not want to leave your apartment if you have preexisting conditions. Drivers are essential workers and if they do not want to deliver food, they are entitled but get another job. They debate you on the phone, etc. And customer service is useless. They have no control over there drivers; however, they are a delivery service! Just providing me with constant discounts, doesn't help that they cannot deliver food... Just use UBER or another service that actually delivers your food. Keep in mind, it is not the restaurant's fault, it is SEAMLESS AKA GRUBHUB!

First time using seamless and everything seemed to be just like any other delivery service. I added in the notes to just drop the food at the door. The driver arrived at 8:53 pm at my house. She sat in her car until 8:57 pm and then left. On the order form online it said the food was delivered. I used the contact number on the order form to call her. When she answered I said " I noticed it says the food was delivered can you tell me where you dropped it as I don't see anything", she immediately went off raising her voice and telling me that she waited there for 20 minutes. I asked why didn't she just drop the food at the door like the instructions said and she said because I didn't answer my phone. I asked if she was going to turn around as I immediately called her once she left and she was still in the neighborhood. She said no, I missed my delivery and hung up!? I have cameras outside my house that show the exact time she pulled up and left. I have no missed calls or texts so I reached out to consumer support. They in turn reached out to the driver and after sitting on hold for 10 minutes got back to me with, "So the driver said she waited at her house for 20 minutes and called you, she left because you never responded. This is what we will do for you, I'll give you 25% off your next order." I asked the customer care about the refund for the food I didn't get and she said since I missed the driver and didn't answer my phone they weren't going to refund me the money. I proceeded to tell her I'll pull my phone records and video surveillance to give to my attorney to solve this. She responded, "Well if you're going to go that route then I will issue the refund for your purchase tonight." I was unbelievably upset at the unprofessional-ism of this company. I will NEVER use this service or grub hub again and will make sure everyone I know, knows how awful of a service this is.

I order food from the Chinese restaurant about 10 block from my house the was suppose to deliver at 6:35 the man came after 7 then I had put down to bring it to my apartment door he would not come up he was so rude and disrespectful to me i try to tell him I had a newborn and couldn't come down so he just left with my food so now I have to wait for my money to go back into my account how knows how long that's going to take every time I use Seamless it is a problem with getting my food all the time i will no be using them again. I didn't want to give no stars.

Seamless and GrubHub appear to be the same thing, at the back end. Their order interface, processing, and customer service are the same.

I have ordered food delivery through Seamless/GrubHub successfully before, in amounts in excess of $100. Never had any problem with order processing or delivery. This time I tried to order 3 days of food for 2x people, so the total amount of the order was higher ($200+).

On this occasion, Seamless/GrubHub charged my card, then immediately refunded, flagged the whole thing as fraudulent, and blocked my account. (This is what happened behind the scenes; the web site itself explained none of this, offered a vacuous/unhelpful "please try again later" error message, and offered no instructions and no customer service contact information.)

Since my account was flagged as fraudulent and blocked, subsequent attempts to order via both Seamless and Grubhub web sites, and charge to different cards, were handled identically (the amount charged to my card, immediately refunded, order did not go through, I was presented with a vacuous/unhelpful error message).

In speaking with Seamless/GrubHub customer service, their initial explanation was that my initial order was over $100, but they immediately contradicted their own implication (denying that there was any maximum order amount and that this was in any way the cause of the fraud assumption on their part). And why charge the card in the first place, if fraud is suspected? All rather strange.

In the end, they explained that it would take 48+ hours to clear my account so that I could use their service again. Though they denied it, it is my suspicion is that if I order over $100 (*including* all tax, fees, etc... i. e. If the total gross charge to the credit card exceeds $100), the who circus will be repeated.

Seems like delivery via Seamless/Grubhub can be rather fraught. It appears there are undocumented restrictions that a legitimate user can violate rather trivially. The result is that they can end up simply refusing service to anyone, even repeat customers, for reasons that seem to confuse even their own customer service people, and which require days of lead time to rectify.

I have had severe delivery problems with DoorDash (they simply report as having delivered without actually delivering, and then I have to ask the merchant for a refund, get blown off, dispute credit card charges, etc), so my options for delivery seem to have narrowed basically to none.

From now on, I will be ordering via the restaurant's own app or phone number, and picking up in person.

WORST Experience EVER!
I wish that I could give a zero or negative stars. This was the worst experience I have ever had. After placing my order it indicated to expect my food between 12:15pm and 12:25pm. Upon tracking my order, it said that my food was being prepared. At 12:45pm it said that it was still being prepared and that I should receive it between 1pm and 1:15pm. At 1:30pm it was STILL being prepared and indicated that I would receive my food between 1:45pm and 2pm. It then updated to say that it would be received between 2pm and 2:45pm.

I called the restaurant, and they told me that my order had been ready since noon and they had to throw it out. Seamless notified the restaurant that they did not have any drivers in the area.

What about notifying ME? The customer?

As per my request, the restaurant cancelled the order so that I would not have to deal with seamless, especially since it took me over 1/2 an hour to find a means of contacting them.

Do yourself a favor - and DO NOT USE this delivery service.

I do not understand how I even got click transferred to seamless when started my order. The order was completed, paid for, and confirmed. It was cancelled 45 minutes later. When I contacted the vendor I was told they have no relationship with seamless or GrubHub, and that my order was hijacked. They took my money knowing they had no right to it. They confirmed they refunded my money but their rationale for why the problem happened was B. S. Beware of seamless. I will call my card company and claim fraud. Order was on 5/29/20.

I was a member of seamless plus for the last month, but I had to call every day for them to give me a refund of the delivery, because the discount never worked when I finalized the order. After a month without working, I just can't renew the plan anymore and no one helps me to solve it. I have to order food every day there because of my work agreement, and simply no one can solve the problem! I'm trying to be a seamless plus member again, but it seems that they blocked my app so I could register again. I have all case numbers and all emails and proofs.