Seamless

I have been using Seamless for years. Their delivery service is beyond horrible. They cancel all the time and when you are in a rush to eat, food delivery that is estimated for 30 minutes can take 2-3 hours at times because they cancel for no reason. This week, they cancelled from different restaurants one after the other. There services has become even worse. When the drivers pick up the food they t do not want to actually delivery to your apartment door and want the customer to leave their apartment and met them outside, which is the whole point of getting food delivered. You do not want to get dressed to go outside and during the pandemic, you do not want to leave your apartment if you have preexisting conditions. Drivers are essential workers and if they do not want to deliver food, they are entitled but get another job. They debate you on the phone, etc. And customer service is useless. They have no control over there drivers; however, they are a delivery service! Just providing me with constant discounts, doesn't help that they cannot deliver food... Just use UBER or another service that actually delivers your food. Keep in mind, it is not the restaurant's fault, it is SEAMLESS AKA GRUBHUB!

We are using ZOHO CRM; after importing selected email contacts for our mailing in ZOHO, we were unpleasantly surprised that 60% of the email addresses bounced. This expensive service, 1 USD per email address, looks like fraude. Customer service does not react but trying to debit our credit card. DO NOT USE SEAMLESS!

Firstly, their customer service is deplorable at best. They only have people there to say no or we cant help, or it's your fault.

I ordered atomic wings for lunch for pickup. When i ordered it said my discount was applied and all was good. When i looked at my account they charged me the total amount! When i called to get it sorted out (as any legitimate business would do in this instance) they said well that store specific coupon is only for first time users. Im like, but the coupon said applied. It even showed me the total amount of my order with the discount(i even printed this) then went on to charge me the total amount. Even if the coupon was for first time users only, supposedly, the website that's owned by grubhub/seamless cannot differentiate between a valid and invalid coupon! So your telling me a completely web based business can't even do that remotely right? They told me and quote "you should've read the small print, we're smart enough to put that". I was so outraged i had to just say good day, end the convo, then proceed to call chase and dispute the charge. Just save your time and do that because that's the only way you'll get any money out of them.

I placed a Seamless food delivery order today online, When I checked out, I noticed that the tip I had entered had been CHANGED & RAISED by seamless. Did they not think that people would catch on to this devious practice? I only tip on food charges, NOT delivery and tax changes. What a SCAM. I closed my seamless account today. DONE!

$70 and no food, we counted on your service for a nice saterday fun dinner...
Called SEAMLESS SAID WOULD CALL ME BACK, RESTAURANT DID NOT GET ORDER UNTIL IT WAS SUPPOSED TO BE HERE?
STILL do not have food and your representative never called me back.
1 hr late and no sign of delivery

Myself and my mother have used seamless a couple times now and are appalled with their service. Not only do items sometimes not show up at all but they expect you to pay a service charge and leave a tip for their driver (WHICH ALL ARE DUNDERHEADS!) almost every time i order through this service i get no drink even though i ordered it and seamless's solution is to just give you a refund. I don't want a refund... I WANT WHAT I ORDERED! And on top of that most delivery drivers don't knock on my door when they deliver the food, they just leave it outside the door for who knows what to happen to it (nay it get stolen or you not realize its out there) either way seamless will no longer be receiving my business and i honestly hope they go out of business!

Appears that Roman ate my food and then took a picture of an empty stair case. Dude looks like he was on drugs when he took his profile picture

Do not use, told us a time for delivery, then reschedule, then said will be refunding and not delivering after waitingand wastingover an hour now my kids will go to bed hungry

Ordered some sushi to be delivered to work for a coworker and I seen as how we can't leave the office. Order was placed at 12:59 given a delivery time of 1:50-2:10 not the best but fine. The order was immediately assigned to a driver who was in the next town over again not bad. Then I get an update stating my order will be delayed 2:20-2:30. I then see on the map the driver is headed in the completely wrong direction north. He then sits in another city for over 40 minutes. I get yet another notification noting a delay of delivery now 2:30-2:50. I then contact the company through the chat function. I get someone who says they'll see what they can do to help me out. I get told they're sorry and are sending me a free promo code as the driver should be delivering my food in the next 15 min. I log into my email the free promo code they gave me as an apology... an entire 10% off. ARE YOU SERIOUS? Then when I continue the chat to let them know they can shove that discount and I will not be using their service again she send a quick three messages, once again apologizing, one stating this is not how they would like my experience to be, and the third message "Since I haven't heard from you in so long I will be ending the chat." WOW! What a way to run a business... ohhhhh and the 15 min turned into another 20-30. No apology from the driver nothing... DO NOT USE THIS SERVICE EVER!

I have ordered from here many times always hoping to have a better experience the next time. I can't tell you how many times I have gone hungry waiting for these people.

Ordered Shake Shack tonight for the family. A third of the order was missing and I have now been on the phone for the better part of 20 minutes on hold waiting for a resolution.

I had a 1 hour wait time. I waited 45 minutes and was told it was cancelled... Total $#*! service. I will tell everyone I know what a $#*! service this is.

Bunch of schemers... they tell you to use a coupon code and then it doesn't work because they apply a coupon of a lesser value to the order prior to. And there is no way you can remove the coupon.

I would have given 0 Stars but that was not an option. Seamless has the WORST customer service! Well, they do not really have a customer service. I waited for a salad for over 3 hours and in the end it was not delivered to me. I called the customer service who told me they tried to deliver 3 hours after I waited and they could not find anyone to give the package too-note this is an office so I am perplexed by it as we are open during business hours. Then as an apology they send me a $20refund but they DO NOT pay me the money back for the salad I never received. I reached out to another customer service yet again and it was like Ground Hog Day-I had to live text with her for 15 minutes only for her to understand what happened. Still no money back. I even reached out to corporate customer service email-they said they will forward me to the right person and they never did. Never emailed back or never called back but they did charge me. I finally called American Express and they responded in less than a minute. I am SHOCKED how horrific they are and they simply do not care at all!

Ordered food through the app, food never showed up but status changed to delivered!
Would not refund my money!
Driver stole my food!
Seamless stole my money!
TOTAL SCAM

Seamless is $#*!ing waste a time talk to five rep no one couldnt help me! Not even the mananer or supervisor couldn't help they laughed at my face like if it was funny... all i wantd was a refund and take my food back if that was the issua, the issue was i received my order and it was half of my order called seamless to tell them the issue since the store was closed they were giving me a trouble already saying oh we can you half of the refund back and i was like the whatt! I order for two people not one If it was for that i would of order from somewhwre else making sure it was for two peope not one... before seamless knew how to resolve my problems and would give me a good discount so i can order again now they just being straight cheap they just want to steal your money! And im making sure every website see it!

I ordered my food at 8:06, and the restaurant closed at 9:30. I called at 10pm for a refund they told me the driver would be picking my food up in 30 mins.

The delivery is ALWAYS delayed for at least an hour, and therefore food is coming cold. If you want your food in an hour instead of three, order somewhere else.

Who blocks your card as if they're the bank AND THEN EVEN THE MANAGER CAN NOT GIVE YOU A REASON! The website says to contact the bank as if the bank is the problem, Seamless cancels your order on their own—-can't tell you why—- then your profile gets sent to an escalation team that ONLY EMAILS and doesnt get back to you for 24-48hrs, as if that helps you get the food you ordered AT THE TIME YOU ORDER IT! They want you to starve for 24-48 because they decided to play BigBrotherBank. This is the stupidest company I've ever come into contact with DO NOT USE THIS COMPANY! And make sure to report them to the Better Business Bureau everyone. Wish I could give ZERO STARS

My family and I ordered from McDonald's samford, part of my order was missing. The rest of the order arrived promptly except the two sandwiches that were missing

I SHOULD HAVE READ THE REVIEWS! WAITED PAST DELIVERY ETA 30 MINUTES AND CALLED RESTAURANT, THEY SAID THE DELIVERY DRIVER WASN'T EVEN THERE. DID THE LIVE CHAT, FIRST HE LIED LIKE THE DRIVER WAS ALMOST THERE SO I WAITED. CALLED BACK, STILL NO DRIVER. CALLED OUT THE CHAT AGENT ON IS BULLSH*T AND HE CANCELLED MY ORDER! NEVER AGAIN WILL I USE THIS SCAMMING COMPANY. TERRIBLE, TERRIBLE, TERRIBLE! STAY AWAY FROM THESE "PEOPLE"!

Second time today and the order did not get delivered! THAT IS ABSURD. And when you call the only thing that can be done is Cancelled the order! Will be pacing bad reviews everywhere that i can!

If you want to order your food at 3:58pm and have to call the restaurant directly at 5:45pm to have them completely remake your order that never arrived this is the service for you!