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Catherine Cummings
US
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Catherine Cummings
United States
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I ordered chicken fried steak from Luby's cafeteria. I live in the South. In the South, chicken fried steak comes with cream gravy. My last order from luby's came with the container of cream gravy. This order was dry meat, dry potatoes and no gravy. I ran out and caught the driver who just looked at me like I was crazy and said call the service. I called the service and the rep was supposed to get back with me. The phone rang twice and then it was gone. So I called Seamless again. This time this rep put me on hold. When he came back on the line, he said the restaurant didn't answer. I said I'm hungry, I'm tired, and you need to make this right. You need to give me a discount. He said he couldn't do this. By this time my food was cold and it had been over an hour. So I uttrred a few choice cuss words and hung up. I will never use this app again.

I used this company today and never again. I ordered at 5:42 with a delivery time of 6:20 - 6:30. It took over an hour and I didn't get my hot sour soup. The restaurant indicated that Seamless was responsible for both. They talked to the driver and said she would come back with my soup, a large one this time. She might, but it is 7:28 and she has not come back. On top of that, this company has you include the tip when you order so I gave this driver over $5 (20%) for a tip even though she doesn't deserve anything. Horrible experience. This is a free service so I guess I got what I paid for. Lesson learned

I would have given 0 Stars but that was not an option. Seamless has the WORST customer service! Well, they do not really have a customer service. I waited for a salad for over 3 hours and in the end it was not delivered to me. I called the customer service who told me they tried to deliver 3 hours after I waited and they could not find anyone to give the package too-note this is an office so I am perplexed by it as we are open during business hours. Then as an apology they send me a $20refund but they DO NOT pay me the money back for the salad I never received. I reached out to another customer service yet again and it was like Ground Hog Day-I had to live text with her for 15 minutes only for her to understand what happened. Still no money back. I even reached out to corporate customer service email-they said they will forward me to the right person and they never did. Never emailed back or never called back but they did charge me. I finally called American Express and they responded in less than a minute. I am SHOCKED how horrific they are and they simply do not care at all!

So ok, I believe in giving everyone a fair chance or two as I work with the public myself. F**k seamless and their drivers. I already have 3 charges waiting to be refunded back to my account in one week. First time I waited 2.20 hours (and no I am not exaggerating)and after 3 phone calls and bull$#*! excuses they claim their driver had an emergency and was not able to get anyone else to deliver, ordered cancelled. Second time, after one hour order was cancelled for unknown reasons, third time( omfg Im so damn pissed off right now) an hour later driver put that my food was delivered, not once I received a call or message with attempted delivery. How about you jackasses of a company screen your idiot thieves of drivers and only charge the account once my food is actually delivered. I will make sure your reputation is ruined, I will not rest until it is ruined. Clearly everyone here seams to be having a problem with you scammers!

I placed an order at 11.26. I called yhe restaurant at 12.05 they told me that the order was ready for pick up from seamless. Seamless delivered my order at 1.00. They had originally given me an ETA of 12.20pm.
You would think that they could be responsible and be accountable for they inefficiency and just apologize, but they blatantly lied saying it was the restaurant.

Also they force you to pay 15%. I wanted to pay 10% in the custom area they provided but they have changed my amount. So on top of thieving from you you pay for horrible service.

Placed an order with specific instructions, asking them to add a couple of things. There was nowhere on their site, a way or place where I could make the order adjustment. The only place I could do this was the special instructions. Of course they were completely ignored and when I contacted them they pushed it on to the restaurant and refused accountability. Told me that special instructions were only for things like adding ketchup, not adding avocado to my tacos...? I wanted to write a scathing review but it seems the whole world beat me to it!

I waited for over two hours. After i have contacted their 'specialists" (that what they call themselves as they keep you on hold),
They informed that the restaurant misplaced my order (even though they had sent me a text message and an email that my food was being prepared). I rejected the offer to wait another hour for the food to be prepared and canceled the order, asking for a full refund, which they emailed me would be processed within 3-5 business days.
Absolutely unacceptable. I am filing a claim against them.

Seamless offered a 50% off coupon through an email if I downloaded the app and made an order, which I did but the coupon never arrived. I emailed them and got no response. I chatted with their customer "support" and got no help, then I called them and got no help either... They asked me to send another email... It looks like a scam to get people to download the app. Looking forward to get this solved but they are not giving me the time I wasted on this back.