Seamoss Transformation

Ordered 11/26/23 it's 1/3/24 still not received and no email of delay. This is a shady company. I cancelled and my refund better come. BBB reviews are about the same. How are they in business that is crazy. I'm going to check BBB before I order through any company again. I will never order from them again.

Please do your due diligence and research your products and the authenticity. I purchased dried sea mosss from The Transformation Factory on December 15,2023, and recived pool grown/ farm harvested sea moss. So if you are buying sea moss gel or any other sea moss product from this company, it is also not authentic. Real sea moss does not swell up like a balloon after you soak it. The tenicals are thin and stay thin in diameter. I have attached a picture of seamoss that I purchased from Transformation Factory and what real sea moss is supposed to look like. I asked for a refund, and I was denied. Customer service gave me a hard time. They wouldn't provide a refund because the said the package 🙄 was open and wanted me to pay to ship the remaining order back to them.

Over 5 weeks later and no shipment for products that were promised in 2 weeks and they keep updating their website for their "Processing Times" which they now finally disclose of 8 weeks. * weeks to get a product from an US based company locate din Florida! They should not be still taking orders when they can't get the products to the people that have already placed them! When I finally got a response they tried to LIE and state processing times were 8 weeks when I placed the order. Not true because I screenshotted it. Really was a great[product but ruining it with delays and bad customer service.

We have made three orders with this company, each time the delivery time is longer and longer. After the last order took 28 days we were very hesitant, but we're assured that the logistics issue had been resolved. WRONG! Today is 39 days and they have stopped responding time inquiries! At this junker I'm requesting a full refund! This is BAD BUSINESS and I wish there were a way to apprise the sharks that support them of this worsening issue! When this is resolved WE ARE DONE! We will search out another company.

My first time ordering with this company was 5/18/22. I ordered through Paypal. I did not receive a tracking number or confirmation number after purchasing. I contacted them on 5/30/22 and was told that my order would ship on 6/1/22 and arrive by 6/3/22. I did not receive my order on 6/3/22. Again I contacted The Transformation Factory and was told my order was delayed due to the company's appearance on Shark Tank. My question is why take customer's money if the DEMAND is GREATER THAN THE SUPPLY! I never received the product. I requested a refund. This is not a good company because NO COMMUNICATION went out about the delay. I had to continue to pursue them about tracking and or if I would receive my order! BUYER BEWARE! Not a good company at all..

I understood the long wait. I did not expect spilled product or melted ice packs. Afraid to eat it.

I have been ordering from them for years and I placed an order in September and have not received it. I have been emailing them but have not received a response. This is very frustrating, and I have supported them and sent so many customers to them. It is really sad to just ignore customers no matter what is going on you should always remain Professional.