SearsOutlet

Purchased an AC unit 3 weeks ago, has yet to be shipped. I called in almost daily after the first week, the only response I got was "we will contact you with updates within 24-48 hours" or "we have acknowledged your concern"... I am still waiting for my order to get shipped, this is 3+ week now, unbelievable. The most frustrating part is they don't care, and shoots you away when you call with false promises of finding out what the problem is. Incredibly frustrated, please be careful purchasing from these guys. They hold onto your money and doesn't make an effort to ship, and they don't even have the courtesy of informing you about delays or problems. You will just sit there and wait wondering where your order is.

Stay away from these guys, simply incompetent shipping system and customer service.

Worst experience! Stay away from Sears Outlet. They will break you pipe and say it is none of their business because your pipe is too old. But everything works fine and no leak before they came.

Don't waste hundreds dollars to test them.

Called this morning and refrigerator with warranty is being delivered tonight. The sales associate followed through and was kind! Her name is Angela Harris! She is worth the call to get things done right! A true Blessing Sears has been today!

Ordered a tool 7 weeks ago and never got it. No response to my email inquiry. No phone number to call... of course the sears outlet physical store couldnt help me with my problem... after 3 weeks i told my credit card company ot was a scam... 1 month later still waiting to have my $ refunded...

Paid a ridiculous $250 to have a microwave shipped. Arrived in an open top box with almost no packing. Once I posted a poor review after repeated no responses from customer service, the store manager responded publicly with her email address and claiming to want to help with the situation. It is a sham and all for show. She did not respond to repeated emails and a hard copy letter. Stay away from these guys. They are the worst!

My refrigerator died and was in need of one today. Went to the Sears Outlet in West Haven, CT with worked with Natalie. She showed me several models that would fit my space and had the features I wanted. And then she let us peruse them on our own, so we could talk and decide which one we wanted. She was very easy to work with. We ended up purchasing one with a 5 year warranty and the price was pretty good. I am happy with the service Natalie provided, and plan to return in the future when I need other appliances.

They told me there is at least a year warranty which in fact totally lies!
The electric oven brand "whirlpool" told me this is a category C product and Whirlpool won't fix it free.
I called searsoutlet many times, they just kicked the ball back and forth in different departments.
The worst company I have dealt with!
They never told me the new product is without manufacturer's warranty when I bought it.
They just cheated me to sell the product. Once there is something wrong, they refused to do anything!

Scam!
How may I get my money back? At least part from them? They are robbers and liars!

Don't buy from this company lie to u sell stuff they don't have and can't get. Thought I was buying a riding mower to find out it isn't made anymore. Now screwing me around on refund. Month and a half dealing with this and grass is still growing. Save yourself a lot of hassle and headaches. Get your stuff somewhere else. They screw u over.

Sears outlet, the delivery and outlet service are horrible. Due to there miss communication, I moved to a new house and I am stuck with fast food everyday and buy milk and stock in outdoor cooler. The delivery is suppose to happened on April 26, now its may 11.

Online order for product listed as new from Sears Outlet. I live over a hundred miles from store from which I ordered. I Spoke on phone with store clerk and was reassured no scratches. When it arrived, parts were missing and stainless steel had multiple scratches. I have been spending weeks trying to get replacement parts. I spent too much money to replace this product with something that does not have scratches.

They take your money out of your account and then send you an email stating that the item has been sold already and then it takes 5-10 days to get your money back they are a scam do not buy from them. They lie about everything! Snakes in the grass for sure.

Bough a refrigerator find out too small for my home, called in for exchange took 2 hours to talk to customer service and still can's do it, they keep transfer from Sears.com to Sears out back and forward... at end i have to return my items... very very bad system... my order number is: *******

I purchased a refrigerator Sept. 1, I called today 9/12 because I had not been contacted with delivery information. They have no information and need to call the local store, I was on hold for 30 minutes while the rep. Checked and then the phone hung up. I called back the representative said she would help find one that was in stock. She gave me an item number and the dimensions were different than the original one. She insisted it was the same item, I asked if she could contact the store for measurements. The rep. For the store tried to sell me a refrigerator $400 more and said they didn't have the one the original rep. Assured me was in stock. No apology, no nothing. I've wasted 12 days thinking the refrigerator would be delivered and no one had bothered to check its availability prior to running my AMEX. Terrible service/ bait and switch! RUN!

This is a dent and ding resale store. The salesman was the most charming man I've ever met. Showed me exactly what I wanted. The price was 35% less than the retail store. The stove had one small nick in the paint. I can fix that with an enamel repair kit. Was impressed with what they have to offer.

I will never again use Sears to order an appliance. I should have done better research before ordering. There was no communication between the order department and delivery companies. I waited for weeks playing phone tag with various delivery companies. Sears gave delivery date confirmations and the delivery companies had no idea what I was referring to. I had to cancel my order and then placed several calls regarding my full refund. Totally unprofessional! Use another business to avoid the confusion.

For sure sears is going down the tubes. Order a counter top stove 8 weeks ago. Finally told order was canceled. Still trying to get my money back. No luck so far after many many calls. State attorney general will be my next step

I have bought before with no issues. We are building a house and just installed a advantium microwave. It was supposed to be a floor model
Ge came today and said it had burned our boards and you can see visible burned capacitors. This is a 240 system and was installed by a professional electrician excel electric. I called sears since it was over 30
Days they too bad. The unit is under warranty. GE says they sold me a defective unit and has to go back to seller if the new board doesn't fix the problem and the unit had stickers for refurbishment on back not as adverted display. Bottom line think again in my opinion be careful this is a very expensive lesson and I intend to get 2k of bad press and revenge I am pissed talking to the person who barely spoke English in India was fun.

Kathi C. Was amazing and she gave us great information on the appliance we were looking into. Very happy with our purchase! NV sparks sears outlet is where to go if you want great customer service by Kathi C.

What kind of company lists a product as in-stock when it isn't? Bought a couch and went to the store to pick it up, and they coldly said, "too bad it takes weeks to come here." Then, the next day, I receive an email saying my order is ready for pickup. Drive to the store again... just to be told they have no idea why I would get an email saying it is there because they don't even receive orders on a Sunday. WOW. RUN FOR THE HILLS. Their prices aren't even that low - Found the exact same couch at several other businesses for almost exactly the same price. I won't be buying one single item from Sears ever again. Good riddance!

Its a crap shoot! I have only received two of the three items I purchased. Long story short, they do not answer phones and state their system is out. I complain to corporate, but cannot understand what they are saying to me, because it is such broken English! The ne thing I did understand is that for the third time, they are escalating it and I must wait for a call back in 24 hours! What a joke. Three complaints with Corporate and it has not been remedied. So, BBB Complaint, every website review and next, social media postings with local news tagged! BTW the birthday that this present was supposed to be for is over and I just gave him cash to find something else!

The store on 110th Ave N in Saint Petersburg, FL. Went in to buy a stove. This is a dent and ding resale store. The salesman was the most charming man I've ever met. Showed me exactly what I wanted. The price was 35% less than the retail store. The stove had one small nick in the paint. I can fix that with an enamel repair kit. Was impressed with what they have to offer. Never knew they existed til a friend told me.

I purchased a Whirlpool refrigerator from the Sears Outlet in Greenville, SC. Larry and Donald delivered it, and although they had trouble connecting the water supply due to the age of our home, they remained professional, courteous, and friendly. It took several hours to get the problems resolved. They went above and beyond the call of duty to finish the job! Thanks, Larry and Donald, for a job well done!

The sales persons are great. They take care to explain everything. The delivery personal that delivered my appliances were crooks. They were supposed to take one of the old appliances with them. When we Asked them they told us we had to pay $15 dollars for each appliance we wanted them to take. This is pure and simple robbery.