SearsOutlet

We purchase a refrigerator with washer and dryer. A little over $1000 warranty. My refrigerator stopped working in july 2020 called and they say the only time available is august. Waited for august, and the guy order the part then says waiting on part takes about 2 weeks. It is now about to hit Thanksgiving. Every call we called since October because our refrigerator doesn't want to work and they keep sending us the round abouts. Giving us different numbers to call, different dept etc. Its about to hit Thanksgiving and my refrigerator had problem since July? This is bull$#*!. I'm sorry we paid over $1000 for warranty and our food keeps going bad and we've lost so much money for this refrigerator and they haven't even reimbursed us a dime. Still counting... probably won't have our refrigerator running til next year. We been storing our dairy perishable in a mini fridge.

The item was misrepresented. I spent countless hours trying to make it right.
The very worst service - missing shelves, broken promises.
Waiting for 2 years for damn shelves. My tenant is very angry.
I am SO VERY sorry I bought from Sears outlet.

No wonder Sears is going out of business. I purchased a range (Samsung Chef Edition) and it took almost 3 weeks to arrive and when it did, it had a basketball sized dent in the side. I called customer service (Indian call center) and they didn't really understand when I said it's "indented 2 inches". They thought the dent was 2" and offered me $80 back. When I told them that the dent was bigger than a basketball they said "Big dent, how about $100. I declined and told them I needed a replacement. They said someone would call me in 3-5 business days... 5 business days passed and no call. Will be disputing the charge with my credit card company, so itlooks like I will receive a free range complements of Sears poor service.

I ordered a kitchen aid gas range with a built in down draft. Was super happy because they had a floor model" for $1000 off regular price-said it may have a few cosmetic dents or whatever and otherwise BRAND NEW. So, I thought I was really getting a deal! That is until it came... The down draft fan and motor BOTH MISSING... which is the only reason I bought this particular range. And without these parts, the range completely unusable. I spent an entire day on the phone with customer service. Worst customer service EVER.
Never experienced worse. Gave them the opportunity to simply over-night me the missing parts, and they will not do that. In fact, they did nothing but give me the complete run around and long story short, they are NOT sending me the parts. BAD SERVICE, sent a incomplete product, won't fix it, so I'm being forced to dispute the $2300 charge with my card company. Trust me, I wish I'd went to the store, paid full price and not had to deal with this craziness.

The customer service lie to us. Text will not come out to house they cancel service calls. Bought a refrigerator freezer in April 2020 and has had problems ever since and was told I could get money back on fridge all food they would send the parts for me to fix and when I asked them about it they have no record of anything and don't do nothing I have lost lots of food I am diabetic and without a frigerator or freezer I am spending more money going to the store everyday or going out to eat because they won't fix refrigerator on 3 year warranty

Ordered an appliance online and called the store to check when it would be ready because I never got an email stating a time. The representative told me they have it there and to bring my confirmation email and I could pick it up today. Get there and they have me wait for an hour because their system is not showing that my order was processed and there's nothing they can do. Long story short I drove across town and now have to drive back across town with no appliance. They could care less. This is why Sears is going out of business. Poor customer service. Thinking about canceling my order and just walking in the store and buying a brand new appliances out right so that I can have it tonight.

New dishwasher is sitting in my garage. I paid for installation. The DW was delivered by two guys who ARE NOT PLUMBERS, and could not deal with a stuck hot water valve; hey, the DW has been in use for 15 years, the faucet's probably never been closed. I'm not surprised it's stuck, and surely this can't be that uncommon? Well, the "not plumbers" gave up (after I showed them how to turn the water off in my house) after making a bit of a mess. Am now paying much more to a highly reputable company to get the thing installed tomorrow. I do not recommend searsOutlet/American freight.

Finally after better part of 4 weeks I got a call in which party asked me if I still wanted tool box. I explained about the delay in picking up was due to no one informing me that it had been delivered to store for me to pickup. Shame of it is that Sears in the past had been a great store.

I bought a LEMON from my local Sears Outlet in San Diego (Morena Blvd.). Within 6 mo. The machine started making a knocking sound. Repair tech came out March 4,2020. Diagnosed needing 4 new springs! Repair sched. For April 28. Springs installed, tested, trouble with lid switch. Tech ordered control board, interface, capacitor, lid lock and pressure sensor. May 29, tech came to repair, but realized control board was still not here. The email communication and phone communication with this company is THIRD WORLD. TOTALLY UNACCEPTABLE! I get disconnected on phone after waiting for 20 minutes to speak with someone in Malaysia. I am going to the outlet now owned by American Freight and demand they take my appliance back with FULL REFUND or i will take them to Small Claims Court with all my evidence.

I bought a SEARS washer and dryer two years ago. When the washer broke down, they sent a repair guy out to "estimate" the repair which is nonrefunable and $75. After paying a fortune to get the washer fixed... almost the cost of the washer... three weeks later it doesn't work. Now they want me to pay $5 just to chat with someone. Total rip off

I purchased a wall oven. It was repaired and delivered to 7 previous customers. I wanted to buy a new one and had a deal worked out them but they would not deliver a new one until the old one was returned. Six weeks later I called them and they have no record of it being returned. They will not provide me with a person to speak with about this issue.

Beware buyers. They claim the items they sell are new (out of the box or whatever but new) but they are not. Mine was actually used (it had water in the lines when I got it) and the machine has missing pieces. Mine had missing parts from the Agitator). I think they should tell these things to the potential buyers so we have something to go by and make a decision. I am never buying from there again.

The prices at the outlet store are good but the hassle of dealing with an incompetent staff and trying to get a delivery for over three weeks has been insufferable!
For three weeks they have not been able to deliver my refrigerator and I have travelled an hour 4 times to wait for the delivery truck that never comes.
When you call you should expect to be on the phone for a minimum of an hour if you have a problem. They dont even know where your merchandise is most of the time "its on the truck, oh! I guess we still have it here!" The staff doesnt even try to be helpful most of the time. I wish I had checked these reviews first. Be warned!
No wonder Sears is going out of business. The service is horrendous, I would have preferred to give no stars at all.

I purchased on the sears outlet a kitchenaid fridge.
On the description it said SCRATCH ON ONE SIDE

The fridge came terribly bad packed. No more than a piece or cardboard covering 40% of the whole unit.

Now that I have the item it has scratches and dents on the front. And one of the interior shelves is missing.

Besides, The fridge is actually NOT WORKING, a technician come to check it and the compressor is busted. This whole repair will cost 350$ for replacing the door, $70 for the missing shelf plus $400 for the compressor.

I am very disappointed because I was not expecting an item in such mediocre shape. Specially since they did not specify it.

I ended up paying more than the fridge brand new, plus my headaches.

I would stay away from that website,

We ordered a fridge online for delivery from our local store. The Samsung 4-door with the family hub aka a tablet in the door. This fridge was labeled as "Like New - Out of Box". We got a call about major dents in the fridge. This concerned me that I wasn't getting the product I paid $2500 for.

Turns out ALL of the refrigerators are mislabeled. NONE of them are the models or conditions that are listed online. The fridge they were going to deliver is the basic model fridge that only costs $1800 brand new!

Now, we're cancelling our order and going to Lowes and Sams Club tomorrow to make sure we get what we're paying for and get a comprehensive service plan.

5 times postponed deliveries, nobody ever, ever answering the phone.
When I came to the store I saw it myself, they just ignoring the phone ring, like they don't hear it.
Lies every day, will be delivered tomorrow, tomorrow, tomorrow.
I felt like a fool.

Order stove top 90+ days ago. No notice, no nothing. They kept money. They said it was a glitch in the system. Now the stovetop is not available. The offered10% discount on new one. Ha! I can see why Sears is bankrupt. They just do not care!

I can't get a return call, I can't get the problem resolved. I have spent over 20 hours on the phone trying to get them to take back the item I do not want, and give me the item I do want, and adjust the credit card, It is not difficult, but they can't do it, and customer service say they have no supervisors. ;)

I was our first trip to the outlet on the Dallas N Tollway. Jordan was totally attentive to our needs and not distracted by others activities around us. My wife was very focused on getting a quality mattress. He was knowledgeable of the stock and showed us the differences and the values of your higher priced mattress. He was very courteous and seemed to earnestly care about satisfying our needs. If I owned my own business I would try to hire Jordan.

I ordered a gas range online. Was told in the confirmation email that they would contact me within 24 hours to schedule delivery. No one contacted me. I called them, they kept me on hold forever. Sounds like they are in another country. They claimed they were trying to contact the local store that would be delivering the range. They could not contact them but would escalate my ticket and someone would call within 24 to 48 hours. No one has called. I now can't even get through to them or the local store. I finally found a way to chat with Sears home services and they cannot find my order. They gave me a new number to call and they can't find my order or phone number either. It's funny they found me long enough to charge my credit card. I have filed a dispute with Visa that will take 30 days to complete before I get $$ back. DON'T DO BUSINESS WITH THIS COMPANY. IT'S A COMPLETE SCAM.

Purchased GE Refrigerator 5. 18. 17 w/5 yr warranty. Several resolved past service calls - good. 2020 had 3 service calls. 6. 10. 20,11. 30. 20 & 12.19.20.As of today 2. 27. 20-no working refrig since 2nd week of Dec. Called to sched repair. Contracted repair service "Boston Joes" states unrepairable. Will no longer come. Unable to contact Sears to rectify. Husband Stage 4 pancreatic cancer & diabetic. Meds need to be refrig. We are senior citizens. It has fallen on deaf ears and noone will helps us at Sears!

I called the store to make sure the range was in stock and was told it was. I also purchased a fridge. After a week of waiting for the green light to pick it up, I was told they were gone and my credit card was never changed. Yet, I look at the site again and see that the fridge (they had two), is not posted as only one left. The range is gone. When trying to reorder, the website seems to have a glitch telling me my address is not valid. Oh, btw, the fridge is now $150 more. Same fridge as I an tell from the posted pics. BOGUSS!

On June 6th I purchased a solar sign for our yard. While it arrived when it should have, it arrived missing a key part. I emailed these people twice but got no response. Now I have a sign that I can't use and had to throw out because without one of the stakes I could not secure it into the ground properly. Waste of money! These people will never get back to you if there's a problem. DON'T WASTE YOUR MONEY HERE!