SeatExpert

During the holiday season when everyone is traveling I have used seatexpert to pick the best seat. I am really picky and hate being near the bathroom or the last to be served my food so this is really important for me. I also can't afford to fly business or first class and therefore want to find the best coach seat.

I travel a lot for business and have long legs. I won't choose a seat on a plane I'm unfamiliar with unless I've checked it out first on Seat Expert.

Don't buy from this company! Horrible customer service! First the positive - We received our order quickly. We ordered 22 chairs. Four arrived with chipped paint. The chairs were heavily wrapped and affixed to a pallet. The delivery driver moved the palate off of the truck, but did not offer to unwrap the order or wait for us to do so. He had a truck full of delivery orders. It took time to get through all of the packaging and visually inspect each chair. We had to clean off heavy dust in order to properly inspect each item. When I called customer service, I got an "Our policy is" message. The company isn't liable for any damage once you sign for the delivery. I was transferred to another agent who said the same thing. She did say I could send and email and they would review the situation, but I have low confidence in a satisfactory resolution. Companies that start with "our policy is" don't generally put customers first in my experience.

I received the following response from the company. As expected, they are not going to make it right. They state they would have helped me, but they aren't because I shared my experience online. This is a great example of what customers can expect from this company.

From SeatingExperts 3/31/22
HI, Lisa

Thank you for sending the photos.

As both of our support staff, Selma and Candie, explained to you in detail over the phone, our shipping policy requires any damages noted on a bill of lading.

As per policy, what may not have appeared to you to be the delivery person's job, he/she is required to have a signed bill of lading from the customer. A 20-minute wait for 22 already assembled chairs is not unusual for commercial furniture delivery to make sure all your items have arrived in good condition. In fact, this is common practice and is to the benefit of you, the customer.

As you don't have any damages noted on the Bill of Lading, we, of course, were going to do our best to suggest a solution for a few scrapes on the chair powder coating for the 4 chairs. However, based on your phone conversation with both of our support agents, you have threatened us with a complaint to a credit card company. It looks like you also did not waste any time to post a negative review online. All before giving us a full and honest opportunity to assist you.

We will adhere to our policy – since the BOL was not marked for any damages, we will not be able offer you any solution.

Thank you
Jane