Seating Mind

Understandably this is a refurbished item although the item arrived dirty and not in an ideal condition. I would have expected that someone would have atleast made and attempt to clean the chair. The base of the chair was extremely dirty to the point that I returned the chair. I was expecting much more for the price of a refurbished chair. Communication from customer service was rather unprofessional in my opinion. It was as if they were sending text messages with two word responses or short phrases (e.g. "can you ck please on this", "Next week") rather than professional messages via email.

I cancelled my order only 1 day later because I changed my mind. The item naturally had never shipped but I was still charged a 10% cancellation fee even though the item never left processing.

At no point during the purchase journey is a cancellation fee clearly disclosed. The cancellation fee is only mentioned deep in the terms of service which according to the terms themselves, they are for the use of the website and not for purchases. Even in the terms of service it doesn't have a primary heading for order cancellation. In addition, the terms state "We reserve the right, at our sole discretion, to change, modify, or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately or even retroactively upon the posting thereof." For all I know, the terms disclosed changed after the fact, although obviously this is not how an agreement works.

Shopping was easy and a lot of products to choose from and I like all the options I get to pick from once I decided what I wanted. Great experience!

The product that I received had been used and not brand new. The arms were all scratched up and there was some wear on the arm brackets. Not to happy knowing that I paid full priced for a used chair. They are sending new arms to replace the scratched up ones. The company responded quickly to my concerns.

Very disappointed with Seating Mind. I ordered a chair on May 14th. They immediately processed order to my credit card. No notice of backlog or order delays. Said expect to ship in 2 weeks. I did not receive any updates until I reached out in June. They replied they expected the order to ship in next 7 days but said let them know if I wanted to cancel. After another two weeks order had not shipped. When I requested they cancel due to Seating Mind being unable to deliver. The cancelled the order and refunded only 90%. If you order from Seating Mind know they will not provide you a full refund if they are unable to deliver your product. Very poor business practice considering they don't provide any warning up front on backlog/delays or the fees associated.

Just received chairs and we are thrilled with the quality and performance. Order status on the website still says processing even though the items were delivered. But we got the FedEx notification when they shipped. Even though the order took over 2 months to be processed due to the company getting overwhelmed with orders during the lockdown, customer service was quickly responsive and apologetic when we emailed to check. And we are thrilled with the result and will be back for future orders.

I asked for a return call from the sales associate which returned the day of however I missed that call. He asked for me to call him tomorrow and I did however that day he never returned my call. I then began to email him and he passed me to several people there with no response except a rude email from client support. Lol. This place is extremely unprofessional and I have posted a similar review on other sites. Oh I forgot they still haven't placed a credit onto my credit card yet and it's been close to two weeks. I will take action no later than tomorrow. The BBB has accepted my complaint. This place really is terrible.

Within 12 months, the chair's frame broke and I was then then informed that this normal wear and tear would not be covered by them. Very disappointed with customer service AND WOULD NOT RECOMMEND!

Chair arrived with old, used wheels, scuffed seat, and box opened. Look into this, lots of complaints about them.

There is definitely room for improvement in the shipping/delivery phase of purchasing from Seatingmind. Both times that I've placed an order, the tracking info provided stated "label made" but nothing after that. Several weeks passed without an update and when I reached out via customer service link, the items were shipped the same day and arrived two days later which makes me think they would have just sat there indefinitely if I hadn't reached out.