Seating Mind

I ordered the chair, and was immediately charged for it. 2 weeks went by, and I didn't receive it. I checked in asking when to expect it, and was told you didn't have the product anymore. I was offered a different color, without all the parts working. I declined that and got a refund. But I would have preferred the chair. And even if it wasn't available, I would have appreciated being told that proactively. Not having to wait 2 weeks, then only find out when I asked.

DON'T WASTER YOUR MONEY! Boy, I wish I had read these reviews before I spent $500 on a "refurbished" Herman Miller chair from these guys. Refurbished? It arrived filthy, scratched, dented and smelling like it had come out of a moldy basement. Oh. And it's broken. Most of the adjustment controls are loose and just don't work. As for the purchase experience, communication was almost non-existent, until I asked how to cancel my order, after which it shipped pretty quickly. Now I have to decide if it's worth going through the massive hassle it will be to return it (and pay shipping AND a "restocking" fee), or if I should just accept the fact that I've been swindled, and take the chair to the dump where it belongs.

I ordered a Herman Miller refurbished Aeron chair WITH Posturefit from Seatingmind.com on Oct. 6th 2021. This chair was delivered on Sunday Oct 24th 2021. Upon receiving the chair, I realized the Posturefit was missing from the chair. I contacted Seatingmind.com via their support email the same day (Sunday 10/24/2021). I received an email from Lenna in their Customer Service department the following Monday (10/25/2021) at 5:30AM. She requested pictures to show which piece was missing. I sent these pictures approx. 4 hours, after they were requested at 9AM. I have yet to hear back in regards to my Posturefit. I left a message on their Customer Service phone number on Wednesday 10/27/2021, no response back. I sent another email on Friday 10/28/2021 letting them know this was my third time reaching out and I have yet to hear back from my initial complaint. Still no response. It is now 11/3/2021, nearly a full month after my initial order was placed and I have yet to receive my PosturfFit piece nor an email back communicating how we can rectify the issue.

I will update this if it is fixed, but I'm beginning to believe that I was thrown a bait and switch.

I received a chair I paid $750 dollars for with a damaged headrest and is the COMPLETE WRONG COLOR from what I have ordered. I contacted CS via email immediately and have waited nearly a week to write this review in hopes they would respond. I have not received anything in response. I have also called the phone number on their website which states "Welcome to the auto assistant" then loops the phrase "please dial the extension number" until you hang up. I've tried pressing "0" but that is not a correct extension number. I realize these are difficult times, but not following up with a customer within a week that received a damaged chair in the wrong color for a very significant amount of money in unacceptable.

I was a bit concerned about buying a "refurbished" office chair, but I really liked the (expensive) one I had at work and wanted to get a similar one for home. Seatingmind had a great price, so I took a chance and was pleasantly surprised. The website was easy to use, and the free shipping (especially since it was such a heavy chair and was shipped already assembled and thus was big) was a plus. One thing to be aware of is that they do sell pre-used items (thus the discount), so be aware of that when purchasing so you're not upset at the condition. My "refurbished to new" chair truly does look new. The only indication that it was used was the wheels, which had some hair caught in the casters. The wheels were also obviously oiled prior to shipping (which is good!), but a lot of it was left on the wheels, and the black grease got on the carpets before I noticed. Both wheels and carpet are cleanable, though, and in general I'm very satisfied.

I responded to the last email from Seating Mind, and it bounced back as undeliverable at first, then blocked!

The web site was easy to navigate, product selection was very good, and ordering was simple with several payment options available. I had been looking for a specific model chair for some time (old chair aggrieved back problems) and had not been able to find the chair I wanted for an affordable price. I did a search and located Seatingmind.com, they had the chair I needed and the price was considerably cheaper than new. Delivery was timely and the chair arrived well packaged. It hardly looks like it had been used. My wallet thnaks you and my back thanks you!

Recieved the chair later than I expected. I had to contact customer service to see where it was. Customer service interaction seemed strange - like they weren't familiar with email etiquette or the caps lock key.

Got the chair partially assembled and no instructions also with a few dings and scratches. Ordered the headrest, but they gave me one that doesn't fit. Contacted customer service and they asked for a video of what was wrong with the headrest. I took the video. They will get back to me.

Absolutely avoid this company. Placed an order for a new home office chair on March 27. Received confirmation email that day verifying the correct chair and the additional Rollerblade Casters. Tracking information immediately showed that label had been printed and showed a delivery date about a week out. Received a Feedback request on the order on March 29 for ShopperApproved. Filled that out on April 6 asking where is my chair. Response told me to email orders at Seatingmind dot com to get help. Emailed them noting I have placed order 10 days ago and asking when I would get my chair. I was copied on an email asking "Abe" to check on the order and advise. Abe advised it would ship soon. Package arrived at FedEx on April 7th. Order received on April 10th. Chair was fully assembled and packed in two boxes taped together since neither box was bid enough on its own. There was no information about the chair at all, no tags, no plastic protective coverings, nothing except some bubble wrap loosely around it. No sign of the casters I paid for either. Contacted company again that day, with details on the missing casters. April 14 I looked underneath to find out why one arm is loose and to look at adjustments and noticed a large piece of the plastic structure underneath is broken off and completely missing. Also noticed that there is a missing screw below the seat on the back. Contacted company again, noted they had not responded to my message 4 days earlier and told them I wanted my money back on the chair since it was obviously not new and not even in good condition. 3 days later and still no responses to my last two contacts. When I get my money back I will never deal with these deceptive people again.

Checkout was weird. The site failed finishing the checkout every time I tried to place my order

I had to try again every day, since the price of the chair was best I've found around. While attempting to order it, I also contacted the customer service, but I just got an automated e-mail message saying something like "we will contact you in 2 days" (which never happened)

I think the site only accepted my order in the 9th or 10th consecutive day of my repeated attempts

Then I got a shipment from Fedex which did not change status for more than one week and then it was 'replaced' by another one which only got status updates after ~5 days

I got a chair in a very good condition, so what you really need to fix is your entire fulfillment system (website, customer service and order processing)

Purchased 4x Herman Miller Aeron with posture fit and when they arrived I installed the 4 bolts. I pushed all 4 of these chairs into our office and the minute we sat down, 2 of the mesh portions split. 1 hour later the 3rd chair did the same thing. Besides the mesh portions, the chairs do not tilt all the way back, some of the plastics on these chairs are broken. The quality is subpar from what I would expect from a Herman Miller product. I am not satisfied.

I bought the chair which was supposed to arrive 10-14 days later. After 14 days, I emailed to ask when it would arrive and was told that the chair wasn't in stock! And that we wouldn't be receiving it! My credit card had been charged. I was told that seatingmind you have eventually let me know and that the situation was beyond their control. No real explanation and, certainly, waiting for me to contact them and to request a refund was definitely NOT beyond your control.

My experience was very good. I purchased a Steelcase Amia chair for our employees to tryout. It was amazing that 7 people of different heights and sizes found this chair to be very adjustable and comfortable. I purchased 7 more and our employees are excited for this shipment to arrive.
I would have liked to have been able to speak with someone on the phone at seating mind but my questions were answered via email. Shipping seems to be a little slow, too. However, the chair made up for any small inconveniences.
Thank you Seatingmind.com

The chair I ordered on August 8th still hasn't shipped (It's now September 9th). I contacted customer service and they said it could take up to 30 days. This was NOT stated when I ordered. Prior to ordering it said 5-15 days, then immediately after ordering it shows +10 days for "COVID-19 reasons", now it's +5 more days for some unknown reason. They also charge you immediately on order, so they've had my money for a month so far and I have nothing to show for it.