SeatUp

So far so good, we'll see how the delivery goes...
The delivery was pretty fast, but on very short notice. The delivery carrier D&L left a little to be desired and gave me less than 5 minutes notice of when they would be at my house. Luckily I left work early and had just gotten home when they called. Both boxes were in rough shape, but my items were fine.

Excellent presentation of the neck pillow. Online ordering was very efficient. Product is as advertised and the price was competitive, even better than Amazon. Highly satisfied and will use them for similar purchases in the future.

Yet another place to sell "air". Claim to have items in stock, charged the CC, excuses and lies. No advertised product, nothing to ship.

I always feel more secure on line using Amex - that is my only complaint - - otherwise I will let you know when I receive my product in a timely fashion.

We rcd the product
Superior quality
We are satisfied

I enjoyed the site. The checkout process was a little sticky. It seemed authentication was timing out during the ACH process.

Delivery was faster than projected. :) The carrier was polite and on time. The product is excellent.

I called customer support about a delivery delay issue. Sarah Vollmer from customer service did the followup work with the transporting company and emailed me daily with updates until the furniture was delivered. She did and excellent job.

Ordering process was easy. Customer service representatives were available via web chat whenever I had a question. Office staff was friendly and helpful when I spoke with them by phone.

First I need to praise the customer service of Sarah Vollmer. She worked with me on the order, leather choices, tracking, ect... The theater seats themselves are nicely made and the leather looks and feels great. Mechanisms are quite. No disappointments here. Assembly is very easy - each seat comes in 2 pieces, the back slides into 2 rails and "click" lock together. Since the pieces are bulky, 2 people make this an easy job. The chaise seats came with 2 brackets (to bolt them together) but no instructions. 1 call and they sent me in minutes a diagram. I didn't bother to bolt them together since they are sitting on carpeting and they don't slide apart.

Nit picking - the arm rest storage is huge (very deep goes to the floor), not sure why its so deep. If you drop a remote in there its a reach to retrieve. The optional theater trays are not perfectly level but slope a bit. No real harm since its so minor but it could be better tooled. Lastly, if you have a soda can in the cup holder and you have a theater tray it wont rotate over the soda can (soda can hits the underside of the tray). The tray should have a longer post so the tray can swing over it.

In closing, nice purchasing experience and a nice solid product. Watched football all weekend and everyone loved them, including the dog who carved out a chaise seat for himself. I would recommend.

Seems easy enough. Just will be waiting to see quality and if it helps with our necks. Great quality. Works very well at neck line.
Thank you

Good price and fairly easy to navigate. I'm looking forward to receiving the chair.

Great experience, product, and customer service. Would definitely recommend!

The website is a bit confusing concerning what color you are ordering.

Quick and easy. No hassle.