Abraham was very knowledgeable and friendly on the phone. He explained my options and offered additional options to save me the most money and get the best service. I signed up and prepaid for 3 1/2 years. Thanks
Every time I file a claim they fight with you, always an excuse as to why they will not pay. All claims are prorated. Just purchased a new fridge for $1800 they paid nothing. Just purchased a new washer for $800 they paid $125. Signed up for a 5 year contract sorry I did. They can never find a service technician I always need to find my own.
I do not know how the people that work for this company go home a night feeling good they are ripping people off.
Select home warranty was so fast in keeping their gaurantee on my service call. Three days was incredible and they issued an approval on the spot for an installation of two parts to get the oven up and running.
These folks will tell you that they cover central heating and air. Will later tell you they don't cover certain parts. Dont used them they are useless. Please stay away. I have a leak and its not covered. But when i sign up they said they cover my units. These some clowns. And the joke was on me.
The Rep for the company seemed to be knowledgeable about the questions I asked. He also made sure I was getting all promotions and deals I was qualified for. I hope that my experience with this company isn't like some of the reviews that had less than acceptable ratings.
Select Home Warrenty is not right! During a pandemic I paid a plumber out of pocket over $750+ & I was only reimbursed $125?! Come on man that's some bulls#it! The policy was only $1050! Why did I pay for a warranty & still paying for services that is supposed to be covered by the policy?! I don't get it but to that company, I hope they get it together in the future, but for now it's a NO GO!
I just signed up with Select Home Warranty and I am already feeling more secure with my purchase. As a homeowner, you can not go wrong with having more protection. My Customer Service Rep. Steven was awesome in assisting me and providing great information about the plan and various options. Every homeowner needs to have a Home Warranty Plan. Thank you, Select Home Warranty!
The repair contractor was prompt, knowledgeable and fixed my problem that same day. He would receive 5 stars. However I was disappointed when prior to him coming out I tried to discuss a concern with SHW and call kept getting transferred before I could even discuss my issue. Finally ended up with a rep who Had a language barrier and whose child was screaming in the background the entire conversation. I finally gave up. I will remain with SHW pending future interactions as Javier A/C provided exceptional service and was a local small business which I prefer to do business with
Customer service is great, warranty is great if you know what you ate covered for and you read the contract thoroughly, 2 or 3 times with a fine tooth comb... it's not tricky, just give a great piece of mind when you know what you are paying for & what is and is not covered! I came to find out that only 1 of 3 air conditioning units were covered in the standard contract, added 2 more within the 1st 30 days, cost more, but I won't be out of thousands later. Also found that even though the contract doesn't specifically state that it covers 2 water heaters, I confirmed with agent that both units are converted, standard..
I call and requested an claim for a pipe changing because water was liking and the lady who picked my call was very nice and helpful. She didn't wasted any time and take all the information and process the claim for me. I was very happy with the service. Great service
Overview
SelectHomeWarranty has a rating of 2.1 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SelectHomeWarranty most frequently mention water heater, maintenance records and fine print. SelectHomeWarranty ranks 1st among Home Insurance sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members