Selzqualityfurniture

My leather chase lounge was delivered Friday 10/3.
The lounge came with holes in the leather and both side arm's don't stay up.
I have written emails, text messages and left messages on the phone.
Selzquality furniture don't have courage to reply to communications.
Don't purchase from this company, they sell extremely poor quality furniture.
Other companies will replace goods.
Selz will not reply to you!
Mary Parrott

What a horrible experience to purchase from this business. Quality furniture does not deserve your money. Shop elsewhere, or you will regret it like I do. Once they have your money, very hard to get back and you get Unprofessional rude staff, poor service and many lies.

Sent 2 emails a week after purchase chasing an ETA for delivery, these went unanswered.

Called the business a few days later, was brushed off by a rude girl who would not give name. Was told it would be many weeks before delivery. Will get to it when we get to it was one response. This was unsatisfactory as I ordered a item in stock and ready to send.

By email I wanted a refund as I was not prepared to wait 4 weeks or more for a delivery, as this item was in stock and I was treated with disrespect on phone call. This also went against their own delivery policies.

Now they respond nearly 2 weeks later by Email to advise no refund, nothing else, was almost empty email. Same for all other emails. Short, rude, no name.

After many emails and phone calls, I was treated so badly by this awful company, I started a complaint with the QLD Consumer Affairs Tribunal.

Sofa was delivered anyway.

I was deceived when I ordered a Holston leather sofa. On delivery It was actually a PU FAKE Leather covered sofa.

The sales people (who wont give their names) insist it is 100% leather and on closer inspection you can see it is a PU FAKE Leather attached to a cloth backing. Its smooth with no grain and smells like plastic. A fake leather copy being advertised as real leather.

Had to fight tooth and nail for a return of the PU FAKE Leather covered sofa and a refund. The sofa was such poor quality, it was obvious it was a fake.