Sendle

Sendle was significantly less inexpensive than any other package delivery service I enquired about. The website is easy to navigate and the quotes are instant and not followed up with an annoying unnecessary email. Pick up and drop off was hassle free as you don't have to be there in person at either end. Delivery time was quick. I highly recommend Sendle!

Terrible -this is the worst parcel pick up i have ever encountered. Booked NOV 2 - no pick up still on NOV 13. Your automated answers do nothing for me as a customer - really disillusioned- I've had 2 previous parcel sent with sendle that were very good.

So 12 days later i still don't know when it will be picked up
Im too scared to reschedule- does that send me to back of line.

Not satisfied with anything - I can't even give you a star the only way i do this is to get it sent
I'm curious if you add my review to your data base for customers to read?

Experience with mygirlybowtique was amazing! Quickly made my babies tutu and she answered and messaged me back so quickly. I'm in love with my order and can't wait for my little ones first birthday 🎂 Thank you so much!

Avoid Sendle at all costs. Deliveries that should take days end up taking weeks. Their customer service is useless because they outsource to third parties so they have no idea where the parcel is and keep making promises they do not keep. Sendle is trash.

I tried Sendle for 5x parcels and unfortunately not were delivered in a timely manner. Unfortunately courier companies such as Couriers Please that Sendle uses leave packages sit in their depots for up to 7 days before they move. I gave Sendle a try to reduce costs but for the dollar or two saved, I have gone back to Australia Post, Express Post where delivery is withing 1-2 days.

Explained that the Sendle experience was not a fast service. I said fair enough but that's actually what businesses require these days

Unfortunately, the Melbourne parcel was not picked up from the School - after 2 x days of waiting. Many other businesses in the Abbotsford Convent use sendle - including companies in the building right next to us! I'm uncertain of what the issues was as there was PLENTY of access - a Main Gate and entrance to the precinct is very clear.

Even though the cost feels a little high, it is on par with most other delivery services for small businesses. The site makes sending a parcel a piece of cake, they have always been reliable, fast and efficient. After 200 shipments the price will come down a bit so hopefully I can keep using them and bring my cost of shipping down to a price that I can work into my online orders to increase overall sales!

I have been annoyed with their agents for months now. A lot of our parcels has been going missing, being left outside the gate which are being stolen and they don't do justice on their service. The most ridiculous I ever got was this week's incident so far. Customer's parcel has not been delivered for almost a month already. Now, I asked to conduct investigation to find it. It took them 10 days, they did find it. The worst thing is that they wanted our customer to collect in Dubbo, customer is based in Bakers Swamp. Like, are they serious? Asking a customer for 2 hours just to pickup a package which was supposedly delivered is ridiculous! Second point, you could have chosen a depot nearest to his house instead you chose a 1hr drive.

Point 3, they are saying they cannot deliver to our customer's address. Then why the hell are you accepting orders from your site using that address if you are not able to deliver? FALSE ADVERTISING at its finest!

Not only time wasted, as with money, stress and energy. ALL THE TIME.

Good job Sendle! Your company is unbelievably the worst one we have used in Australia!

90% picked up next day.
Hassle free. Very fair prices and drivers in my area are friendly.
Saves me going to the post office for alot of my parcels.
Recommended

Helped me with a parcel that was not collected
Collected 4 days late but they refunded me the postage costs

I own an online store, I sent a parcel by this company for the first time.
At first they said it was lost, so I sent it by another delivery service, and after a couple of days it was at my customer, unfortunately I did not get any help from the support, and only lost money and goods.

For two years I've used Sendle and have been very happy with the service. The price, reliability and ease of booking was good. Recently, with no notice, I went to book a pick up and was advised that the HS Code of my item (a magnesium supplement) was no longer permitted and I therefore couldn't book the courier. There was no explanation offered or assistance to address the situation. This essentially cancelled my business unless I could arrange for a different courier company. This I have now done and therefore no longer am a Sendle client.

As above

Been on eBay since 2008 and never heard of Sendle. Claimed it was delivered around 2pm yet no package exists anywhere. This is an apartment complex and the deliverer probably just dropped it off wherever. And YES my specific apartment number was included on the address also.

I've sent a number of items via Sendle. My parcels are received promptly. The cost is reasonable and items arrive in one piece.
Very satisfied. Will continue to use Sendle when needed.

Every time I have packages for collection your driver either does not come and/or lies that the package was not available. On Many occasions they have picked all the packages first sent an email that pickup was successful and later the same day said it was unsuccessful citing 1 of 3 packages to the same customer was unavailable which once again is a lie

They take too long to solve the problem which has annoyed the customer who then refuses to buy my product because of poor delivery. More importantly the same problem keeps recurring.

You have done an amazing job when you excluded aramex from our sendle portal booking. However we also use shopify and it appears that aramex have reduced their prices which means a lot of our labels are booked with them. They are the worst courier company I have ever dealt with as they have NEVER picked up our parcels.

So when the label turns out to be aramex we have to cancel the order and then rebook on sendle portal.

Can you please exclude aramex from our shopify as well?

The low star is only to raise this issue.

Apart from this - a big 5 stars

I'd leave a zero star rating if I could.
After chasing my parcel which SENDLE took 5 weeks to deliver, within Australia, there was no reason given for the delay despite the sender lodging an investigation.

It was delivered today by COURIERS PLEASE for SENDLE
As usual the driver threw the package containing $87 of product in a glass bottle from my gate onto my tiled porch.

I saw him do it and called out to stop, but he fled. I then lodged my third driver complaint this year, for the same behaviour, with COURIERS PLEASE. There is never any outcome, just excuses and usually a demand for my camera footage.

I was then sent an email from SENDLE asking me to rate them. I did this and tried to submit it and their site refused it indicating I had not filled out 1 box with drop down options. No matter what option I chose it wouldn't accept any, so I couldn't submit my feedback.
I then tried the online chat which also blocked any requests for help or a contact option.

I have camera footage, photos and screenshots of today's dual company substandard service and damage. This time I'm going to see what government department oversees these 2 companies trading in Australia and lodge an investigation.
Avoid using them both, it's a costly time consuming choice.

They don't update their progress from stop to stop so the customer can't follow where it's at. My item was shipped priority from the seller and was supposed to be here on Thursday, it's now Saturday and still no update. DO NOT USE SENDLE.

Word of advice- use this shipping company at your own risk. It has so far been one of the worst delivery experiences of my life. I had two consecutive packages - the original order and a replacement, because Sendle failed to deliver the first package- go missing within one week, even though I was receiving mails that they "had been delivered". Company never tries to contact you upon delivery if they are unable to find the correct address, and they upload no pictures of the delivery, so you have no way of knowing whether they actually delivered your package or just dumped it on the street.
Surprise, surprise, I opened two internal investigations on Sendle's and heard back from none of them! Scam company, not trustworthy, just get Amazon prime, seriously. I would rate this company a 0, but the site won't allow it.

Since I moved into the UK 2019, I have struggled with maintaining a good hair, I braid sometimes but mostly use wigs. I have never gone outside with my natural hair. As an African I want to be proud of my natural hair anytime in respective of the country I find myself. My hairs breaks and falls and the side edges of my hair are almost gone. So when when saw adovz I decided to give it a try, I believe this is a wise decision and choice I have made. I have taken a photo of Before and I have started using the products, I bought the complete set. Will be I observing it, I believe in 3 months I will take another photo and see the changes. Will be coming back to leave another review with proofs. So please if you want to nourish your hair, go ahead and give it a try with confidence that it will work for you too. Thanks
Ms Beauty.

Sendle is so simple and efficient to use. I can simply log my parcels and know that they will end up where they need to be. Sendle manages the tracking emails for me - huge timesaver! The only negatives are that Sendle won't deliver to PO Boxes and sometimes the prices to rural areas are significantly higher than AusPost. Plus I can't send overseas with Sendle. Other than that, it is just an easy, no-brainer way to get my parcels sent.

Perfect Christmas gift for my kids in remembrance of their grandmother's delicious biscuits! Beautiful cutting boards!
Thank you so much!

I am totally fed up with Sendle after using it for 3 months for my small business. At least half of my online orders have had 2 week of delays in processing the pick up/delivery. Currently I've got a large order that is potentially lost after sitting at the hub collection for almost 2 weeks. It is not worth risking your new business' reputation using Sendle. It has been the most disappointing and frustrating experience ever and will be looking to switch to another delivery service.

Took 4 shirts from wwe ordered on a Saturday from Utah to get here to Kentucky Friday so 5 days wasn't too bad!