Sephora

What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors. I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help.

I like using Sephora, but recently I've had issues and have left poor reviews regarding the delivery company OnTrac they utilize to deliver thier products. Ive had products thrown at my driveway from van windows and discarded behind my garage and by the trash can by this particular delivery company. I would encourage them to find a different vendor.

If you have any sort of problem with your online order, good luck finding someone who will be able to help. There is absolutely zero accountability with this company, they will continue to give you the runaround because no one is willing to actually help. I asked to speak to management on several occasions and I was shuffled around. Finally, I asked for an email address so I could submit a formal claim, once again, NOTHING. For being a loyal "rouge vib" customer for so many years, it makes instances like these realize how much you and your business to this company really doesn't matter to them. I will be shopping elsewhere going forward. Happy to note that Nordstrom also carries everything I need and always delivers outstanding customer service.

Day 5 and I don't see any updates on my order. I called, and I guess they outsourced their customer service as well, becasuse I could barely understand them and they struggled understanding me. By the time we got through the language barrier, they had nothing to report accept, my order is coming in 2 shipments. When? No one knows. Sephora, network with Amazon so they can teach you a thing or two of the value of updating your customers in a timely manner and processing orders right away.

So disappointed.

I've been to two Sephoras in different parts of town in two days. On both occasions I had to interrupt a group of sales people just hanging together jarring to get help and when I did, they didn't seem to know much about the products I wanted. Then the cashier was dancing, yawning, stretching, singing to the background music while checking out my purchase. These ladies have a good gig! For a chain spouting their great personalized service, they fall way short. No incentive to go there instead of the Internet.

Sephora puts me in a mind like a kid in a candy store. They have everything and anything and if you watch the sales it is a super place to shop and they are always offering up something free or a super special. Yes, you have to buy something but what are you there for? I am very fair skinned with freckles and they always help me find exactly what I want without pushing too much on me. At 56 I know how to politely get them away and make my purchases happily. I don't like Ulta because I feel like a bunch of hawks descend down on you the moment you enter the store. Sephora has more of a laid back vibe and I love their products. Ordering online has never been a problem for me.

Okay first of all I love sephora so much, it's not even funny everytime I go on their website I always end up buying something. I've always had such a great experience with sephora and I love the fact that you can redeem points for gifts. I also love that they have special vib events. I love every palette that I've purchased from sephora they are my babies. And let me tell you, if you ever want to buy some thing from sephora that you've been wanting then you treat yourself because you deserve it and it's like getting Christmas gifts in your mailbox.

I purchased the Coconut Sun from The 7 Virtues and it is the absolute best smelling fragrance ever! It lasts all day long with minimal amount, and it literally smells like the beach so up-lifting! My entire family has gone to purchase a bottle. Not only is it the best fragrance out there, but the company themselves as a whole has such strong values. Thank you The 7 Virtues!

Unbeatable customer service. I love their online reviews - there is a huge community who posts reviews and videos which is super helpful when picking products!

If you don't like your product, you can return it even if it's opened and used.

I bought a mascara that started clumping after only a week, and I easily returned it - they don't make you feel guilty at all.

In store, the workers there all seem to be enjoying themselves, and I've never felt rushed. I've gotten many mini-makeovers and have always liked the products I've bought. Again, I've never felt pressured to buy anything recommended, either.

Sephora is a girl's best friend. They have (almost) all of the "cult classic" favorites of cosmetics, skincare, hair care, etc. If it doesn't work out, you can send it back without having to pay return shipping, and you can keep the free samples you get with every order. You get 3 free samples with every order and if you Google for sephora online coupon codes you can find good deluxe sample codes too! Deluxe samples are samples in larger quantities that you can use for a week or more to see if you really like the product. Their site also has a place where the members review the products, and most products also have a list of ingredients on the site too. Customer service is extremely helpful and they sound like they are American customer service... not this foreign outsourced stuff!
Great products, great prices, great perks, great customer service, no hassle returns... all in all... love this site.
Only one drawback: SOMETIMES you can find a better price somewhere else.

I have used this site and been a fan of JCpenny's in general. However, samples and their extra benefits are sometimes now often replaced or just not given at all. It used to be you would get 2 day flash shipping and now that has gone away. I believe it has gotten busier and lost like most businesses the accountability to keep business. I continue to shop but there are at times better prices and faster shipping at other sites now. :)