Sephora

I can not count the number of times that I have been complimented while wearing this fragrance. Each time I'm caught off guard because I forget I'm wearing it. The fragrance is soft and feminine.

I have ordered from Sephora (as well as shopping in store) I have always had a positive experience, quality products, shipped promptly and in cute packaging with samples.

The people there are horrible at makeup. Don't know anything. They tell you whatever they want about a product to make you buy it. And they follow you around like a little kid, it's a horrible place.

I'm a member with Sephora. Com/ Sephora app and make small purchases here and there online or in the app and I recently had ordered an eyeshadow pallet that my mailman delivered to the incorrect address and the post office clung to the answer being I likely entered my shipping address incorrectly and was then asked for my address to confirm. I recited it to clerk and said that I am using the wrong apartment number so my package was delivered to the incorrect address and since I am the one who entered the wrong number, I'm the one at fault and the package is gone... I emailed Sephora and explained my problem and the resent my item at no cost to me and with free shipping included... I also received a very sympathic letter expressing their concerns for my feelings and sent a follow-up email to survey my experience with the support team.
Sephora may be high $$$ spectrum but when it comes to quality merchandise that does what the label advertises it's usually worth every penny.
There are also all kinds of sales and coupons for a little break on your wallet.

I love my Sephora perks, the free samples, and the customer service. I shop here for all my makeup and nail polish products. I often visit the store to try but buy more online!

I love Sephora and have ordered from them several times. Quick shipping and love the samples. I wish they had sales on designer products and better deals in the sale area.

I have been a customer of Sephora exclusively for a while now and I recommend them over all other beauty stores even though I have never actually been in a physical store yet. I called the store closest to me in Taylor, MI (11/07 at 5:52 pm) to ask if they carried all the products that a full sized Sephora does since they are located inside a JC Penny's. I needed to find my color match for a pricier (but totally worth it) foundation and I didn't feel confident doing it with an online color swatch. A girl answered right away but then said, "hold on, I'll answer all your questions after I ring up this customer." I said, "sure, no problem, take your time," because I understand what it's like to be busy at work. 20 MINUTES LATER, no joke, I was still on hold, pausing my life until someone answered just to ask a quick question that would have taken 20 seconds. Thinking ok, they're only human and they probably forgot about me, I hung up and called back. 3 calls later and not one person picks up the phone. Really? Even if I was upset (which I wasn't until they started dodging my calls altogether) the least they can do is be professional and own up to their poor customer service. This experience with a Sephora brick and mortar store makes me question if I have been raving about a place that has poor customer service. I should have checked the store out myself and now I feel foolish. I HOPE that no one I have referred there has encountered the classless group of employees that I did tonight.

Instead of a lip balm it really looks like a vape im not sure if it is one but i do really want to hit it

My mom loves Sephora makeup. I can say that this is the best quality and best service available for retail makeup stores. I can't say anything negative.

I don't normally write reviews, but I need to voice this...
I have never shopped at Sephora before, I manage a supplement store and me walking into Sephora would be the equivalent to a Sephora manager walking into my store as a first time gym goer with no supplement knowledge.
I didn't know my "skin type" and was automatically made to feel stupid that I had no idea what that meant. I don't wear make-up normally but wanted to find a nice foundation for when I go out with my friends. I was sat down to do a color match and application by one of the employees. As she was putting on my foundation she stops... meanwhile around me are several other girls getting their make-up applied, she then says to me my worst fear in public..." what are you doing about your facial hair." I have struggled with this my whole life and get my chin and upper lip waxed regularily and this happened to be the week of my next appointment. I kid you not, I look around and EVERYONE is starting at me.
I have never felt so ugly, ashamed and like I shouldn't have gone somewhere in the first place. She was rude, made me feel dumb for not having a "primer" and did not explain anything to me. If this was one of my employees I would have FIRED her a long time ago.
No wonder girls these days are meant to feel ugly and think they NEED make-up.
Thank god I know I am a beautiful girl and have people around me who love me without layers of synthetics on my skin.
So to every girl who has had similar experiences, you are beautiful the way you are, and please if anyone doesn't love you for who you are... I do.

I received a $150 gift card for Christmas. I used $31 on Sephora Mobile app then went in store to redeem the remaining balance $119. They said that the funds were already used. I told them that was impossible showed them what I had order online that was delivered to my address. Customer service said that I must have been hacked online and there wasn't anything they could do about it. I asked for the name and address of the person who supposedly hacked my card and they said they aren't allowed to give out that information. So you are telling me my loved one is out of $119 because your system is faulty. Either give me the name and address of where the merchandise was delivered or refund my money right? Seriously, you let your customers get robbed by using your app. Then claim to not be responsible. Then say it's like cash. No it's not like cash because nobody is going come take cash out of my pocket without a fight. This is a scam Sephora is running I will never shop here again. Highly disappointed with this company.

I wish i could buy all the pretty stuffs here. Lol. I love the brands, oh my! Such a good quality and brands. Will definitely buy more hopefully soon.

I went to one of store in Singapore and wanted to choose a liquid foundation. Then a male staff approached me and asking me whether I need the store staff to help to choose the color shade for me. I said it would be great. Later he asked a male staff to server me. Then the male staff is telling me that he also using the same type of foundation(sorry my skin is different from yours, I'm a femeal and I don't need such information, plus I can see his make up so thick and no difference from other brand with a much more cheaper price.)I told him I'm looking the type of foundation with a kind of lasting, glowing look and also won't clone pores. Then he told me he is using the liquid foundation and other brand of face powder.(again, I don't have to know that, your look doesn't prove anything!)After that I was trying to put the foundation on my own face to see how it looks like. Then I don't know why he was keep lecturing me saying, you should never use foundation alone, if you want to have a nice look then you should focus on skin care and not foundation... Sorry it sounds like my skin care got problem? I don't have to know such useless info, you just wasting my precious time. Don't you think the staff's customer service so terrible?

Needed a last minute gift for a friend, and this shipped VERY quickly (more quickly than I could have gotten it directly from Sephora). Will be using Amazon's gift card program in the future.

An absolutely horrible company with poor business ethics. Sent the wrong item to me ( its value is only half of the price I paid for). Kept delaying the pickup of the item and sending different agents to deal with the case (Adrian, Jannela, Kristine and Thyela). The agents would try to deliver 'empty promises' such as 'we are going to consult the internal team'. Don't be fooled because it is only a strategy to appease the customer and nothing will be done. So, every conversation with their customer service team is just a waste of time, with no practical solution to the problem. They would also promise a reply within 24-48 hours. They did reply but again, there would be no solution and they would ask for another 24-48 hours again. Till now, the matter has not been resolved. The wrong item is still with me and Sephora still owes me money.
A fun fact - One of the agents could not even get my email right. That is the worst joke of the day.

In the first email dated 5 February, Sephora promised that the collection will occur within 3 - 5 business days.

Today is the 16th of February, there hasn't been any update on the date and time of the pickup. The customer service team also has a tendency to keep asking for 24-48 hours for them to deliver the promise. It's only a strategy to keep delaying.

I use sephora name products mostly. It is great for my sensitive skin and I don't have to pay all the money to use the other name brand products when Sephora brand works the exact same.

I went for my first time this last week and was so xcited! I loved the whole experience, lots of girls have helped me and they were very helpful for wha i was searching

Love the online store, lots of amazing products. Only downfall free shipping takes forever :( I spend over 250 dollars and have to wait 2-3 weeks. Oh well.

I've already bought 3 items from the Ulta site waiting for Sephora's home page to load. Ugh. Better than dealing with employees who make you feel like you're bothering them but still...

Yes just absolutely fabulous!
Can't fault them at all, delivery is perfect never any damage to the products their always left in immaculate condition.

A great shopping experience, excellent gifts and point system. They also give out awesome samples. I would advise anyone to join there mailing list. You won't be sorry.

Sephora discriminates against people with conservative beliefs. They pretend to be inclusive and diverse, but only if you share the same political views.

I've been a Sephora VIB or Rouge member for many years, and the rewards program is just ok. Ulta definitely has a better program (2000 points for $125 off anytime you want!). I've slowly switched to shopping at Ulta more unless they don't sell specific brands I need.

Sephora Rouge have to wait for Rouge Rewards (2500 points for $100 off), which only pop up at 9 AM PST Tues and Thurs. They only have a limited quantity too. Kind of frustrating that Rouge cannot easily redeem rewards like you can at Ulta. Plus it is way harder to build points at Sephora (Ulta has one 10x points day each year and wayyy more free gifts with purchase too!)

Sephora, please improve your rewards program! Anyone who spends so much at your store should be able to redeem their hard-earned points without so much hassle.

For other aspects, I like paying $15 each year (but used to be $10!) for flash 2 day shipping and receiving online orders fast.

And I've never had problems returning items that don't work out, even if it's for store credit. So I appreciate the great return policy!