Sephora

Nice friendly people. No hassle returns and they even pay shipping back! I love shopping on sephora.com and in store.

Very disappointing. According to their website: Shipping to other international destinations and U. S territories (such as Guam) is unavailable.

I know a lot of you love them, but that is not me experience with them. I'll just post the email I just sent them. Customer service was very rude to me. Here is my letter to them.
Charged Twice On My Bank Card (Supervisor Please)
Yes, I just wanted to bring it to your attention that you charged me twice on my bank card when there was only one order. Please check your records and correct this problem.
Im still stewing about my shortage on my order before last. Who ever answered my email did not give a flip I was shorted a part of my order. Never even offered me a refund either. I have a good mind to file a complaint with Paypal because I did not get my full order. I have already filed a complaint about the double charge. You need to get your stuff together or you will loose a lot of customers. And like the lady that replied to me about the order I was shorted and did not even offer a resolution to it as to give me a refund is crazy. She should be fired because she dont know how to react to someones complaint. All she said is we are out of the product. I hope you get all your order in your next box. Well I did but paid dearly for it by charging me twice. You have lost a good customer here. I will not be buying nothing else from you. I have never seen the likes of rudeness. And I will be telling others about this too, plus posting this on sitejabber. This is my next thing to do on my list.
Roselyn Howerton

Hi,
I had visited the Sephora in at Metrotown mall BC few days back & the customer service I got there was extremely horrible and disappointing. I had gone there to buy a foundation. I found a sales girl & asked her help she straight away told me that they are busy. She didn't even mention when she ll be free or if i shd come back. I should have just walked out right then but i needed a foundation badly hence I found another sales girl and asked if she can help but she also said that she is busy and it will take atleast 10 mins for her to get back to me. I was looking the sales girls many of them were just standing there without doing any work and even the people who told me they were busy were just roaming arnd & not attending the people. I saw many customers applying things to themselves. I didn't want to do that I needed someones help. I am here to give my money to you but the way I was treated was not acceptable at all.

So next time u go to the shop try to dress up well or else u ll be treated like $#*!

If youre planning to order from Sephora.com, give a second thought! If youve been happy with Sephora, wait until you have a missing package. I was there, trust me. I am a VIB Vogue, who spends quite some money with them each year. My last return (used Sephora generated return label) was missing, which worth almost 300 dollars. After 3 phone calls, one hour for each, I was finally able to spoke with someone who claimed to be the highest level available. They claimed not able to refund me because the warehouse didnt receive my refund items. SO WHO SHOULD PAY for it? I reflected myself and found I had done nothing wrong (from printing the label to ship out), then why should I pay for it? Imagine I go to a carrier to ship a package worth $300, the chance the package is missing is low, but it exists. To protect myself, I would buy insurance. But returning with Sephora shipping label, theres no insurance that I know of, or there is one but they dont want to claim for you. So we, the customers, are the ones penalized by no fault of ourselves. The manager from Sephora customer service claimed theyre doing us favor to make return free, is that really a favor? Business is business. I thought were choosing Sephora for its competitive price (sometimes), cheap (or free) shipping and hassle-free return. But trust me, one missing package worth almost all the money and hassle saved. The manager acknowledged my points and suggestions, but no refund. A company whose revenue is more than $2 billion is not paying for their own mistake, but its customer is.

Tried to exchange a untouchable gift and the manager said it was declined my exchange. No more shopping there

Great product excellent customer service.
Love the option to switch if you're not feeling a shade for the month.

I am a flash member (i pay 10.00 / yr for 2 day shipping). And most of the time my items dont ever arrive in 2 days. My last order has made me abandon sephora all together. I purchased the travel size of the hoola bronzer and when it arrives there is no bronzer but a 100 point perk of an eye cream that i didnt want nor did i redeem. I contact customer service and they tell me i have to return it then they will refund me and i can repurchase, thats ridiculous to me. I now have to wait about 3 weeks before i get my money back then another week to get my actual item.ive also gotten items used as well. And most of the time when you select your 3 free samples you either wont get them all or get the wrong samples. I dont like going in store since they dont let you just shop. Dont buy from sephora online. Ulta is much much better. After this year i will be cancelling my flash memebership. Complete bull$#*! i have to wait an additonal month to get my item. Its a 100 point perk its not like it was full size. Will not be buying online ever again from sephora they dont care about the customer!

Terrible service, I signed up for auto pay and then come to find I have about a $200 balance on a $34 purchase.

This site is a scam do not order from them.
Complete waste of time!
Order was confirmed and never delivered.

The site should be shut down

This store is orgasmic. I walked in and said "I'm oily, I want enough coverage in a foundation to cover scars, but I want to look super natural for summer", and the dude took me aside, ad showed me the differences between all of the products that would really work for ME IN PARTICULAR. The workers really know their stuff, even if some of them look like they're still walk-of-shaming themselves. Honestly, f I wore that much makeup to work, I'd look scary, too. But, trust the workers in Sephora, they really know their stuff

Sephora brand stuff itself is AMAZING. Their brand might not have the hype of the other brands in the store, but the stuff is incredible, and half the price of a lot of the other stuff in the store. I was using color fx powder, but it had hardly any coverage, and costs literally twice as much as the sephora brand stuff. Their brushes ARE AMAZING TOO. I really didn't think brushes made much of a difference, but sephora brand brushes are fantastic. I look so natural, and I have been getting checked out a lot lately. I love it.

Received the package all in great condition. The price are worth it. Will definitely make another purchase. :)

Hi there. My friend recently tried their foundation cream and she was pleasantly surprised. The delivery was fast.

I like the products so much! Two of my closest friends started using this site on my recommendation.

I love sehora but I hate it. The products they sell are amazing but too expensive. They got me broke once... whentever I go to the store I end up buying somethng.

I love cosmetics. And this store fulfill my wishes. I found everything here that I wanted, from make up brush to face shampoo. Highly recommended.

First of all, I absolutely love sephora and I don't like having to complain about this store but I have been in here several times and every time I go to this specific location I have a terrible experience. When I go in looking for something and then attempt to get some help from an employee, mind you there has been little to no other customers in this small store, no one ever comes to me, so I look for them and ask for help and I've received either NO help at all or the employee acts like I've have just crapped on their entire day because I asked them to help me, and I'm not kidding when I say I've gotten the huff and puff, eye roll, point in some random direction and continues talking to the other employees, just all around $#*!ty customer service. Apparently I'm not the only one who has experienced crappy customer service when going here because I've spoken to several people who say the same exact thing, it honestly makes me dread having to go into the store because I don't want to deal with the employees. Overall, I'm just extremely displeased with the employees in this store location and I think they all need a BIG refresh on proper customer service!

I bought a set of make-up and so far it was good. This is my first choice and will try to purchase another set.

I absolutely love Sephora! The selection, the free gifts and the easy check out process make it a pleasure to shop there. Well done!

Ive been shopping at sephora both online and in store (in two different states in USA) for over 5 years, Ive spent so much money with them that achieved their useless vib and rouge status.
Since I moved to NY, I noticed that no one working at sephora (Manhattan stores)likes to have to help you finding items, or answering questions... perhaps the amount of costumers they get annoys them so much that they just give the pigeon treatment to everyone, not mentioning the sporadic security harassment.
Sephora rewards program is awful, always offering drop size samples and whenever something interesting is offered, is never available and they give you whatever you didnt ask for to make you just leave.
Sometimes samples situation online is better (non existent in stores) but is useless to pick your preferences since theyll send you whatever pleases them that you might never use since doesnt even match your skin needs/color.
They mess up shippings (sending wrong colors, missing items, splitting shipments, taking twice the delivery time...) not to mention their packages are ridiculously environmentally unfriendly, such a waste of big boxes for little items.
In my opinion Sephora got so popular that they dont even care about their patrons anymore. I rather patronize glossier, elf, urban outfitters or Ulta and feel better about where I put my so hard earned money.
Patronizing companies like Sephora just makes me angry. I was ok paying their ridiculous prices for over 5 years, but enough is enough, theres too many companies out there doing a better job.

They have a great variety of products, i only ordered a face cream with them online since the store isnt too far from my house, i got it on time.

If Sephora is reliable, they are great products, great service, fast delivery, super reliable in my opinion and I recommend it.

Hate hate HATE going to the actual stores but adore the website. After several bad experiences with several sales girls in the stores (over inflated egotistical b?!$&@€), I switched to online ordering. After 3 years of ordering almost monthly I can say the following:

1) online returns are far more easy to get done than in person
2) way more bang for your buck, 3 free samples and free VIB Deluxe samples
3) VIB point gifts are far better than in the stores. Actually speaking of this, had to go to the store a few weeks ago and after 6 attempts to find my VIB account they saw I had over 1200 points and showed me their samples. I started to snicker when she pulled out the Ole Henderkson sample set that I had already gotten a year and a half ago! I politely said no thanks.

FYI in the stores the still give you samples, however they seem to base it on how much you spend and/or your beauty bank balance.

I will continue using their website as they are never low on deluxe samples and updated VIB gifts. I spend $50 and would estimate receiving $60-$100 worth of products depending on the combo of VIB gift/promo codes/sales/samples.