Sephora

I am a "rouge" level customer of Sephora and recently encountered a problem with a $20 eyeliner they sell. The in-store manager refused to provide an exchange due to my purchase greater than 60 days ago. I just opened this eyeliner in the past month, very little product was used. Deplorable customer service!

Sephora's delivery service left much to be desired. My order arrived weeks late, and the products were damaged beyond recognition. Attempts to contact customer service were futile, as they seemed disinterested in resolving the issue. Sephora, if you want to keep customers coming back, you need to improve your shipping reliability.

Sephora is my all time favorite place to purchase makeup because there's basically no risk. I've placed dozens of orders. If I ever am dissatisfied with an item I can always get a full refund or exchange easily & quickly. Highly recommend sephora over all the other major retailers.

Loyal Sephora client for 2 decades l, not allowed to return defective product 2 days past their 60 day exchange/return window. Very disappointed in their unwillingness to make things right. Buyer beware if you purchase something too far out you are SOL.

Sephora has truly earned its reputation as a beauty haven, and my recent experience shopping there was nothing short of fantastic. From the moment I entered the store, I was greeted by an array of enticing beauty products that immediately piqued my interest.What I appreciate most about Sephora is their commitment to offering a wide range of brands and products. Whether you're a makeup enthusiast, skincare aficionado, or fragrance lover, Sephora has something for everyone. It's like stepping into a treasure trove of beauty possibilities.

I purchased a lip liner pencil in April and it was defective. I was unable to return/exchange the pencil until today due to surgery and not feeling well. Because it's been over 3 months, they would not exchange the defective pencil. I asked to talk to management who would not rectify the problem even after explaining the mitigating circumstances. I called the corporate office, and after speaking to two managers and explaining my situation, they too told me they could do nothing because it was after the 60 days. I will never by a product from Sephora again, unfortunately the salespeople and management at Sephora don't care.

I like using Sephora, but recently I've had issues and have left poor reviews regarding the delivery company OnTrac they utilize to deliver thier products. Ive had products thrown at my driveway from van windows and discarded behind my garage and by the trash can by this particular delivery company. I would encourage them to find a different vendor.

I purchased the Coconut Sun from The 7 Virtues and it is the absolute best smelling fragrance ever! It lasts all day long with minimal amount, and it literally smells like the beach so up-lifting! My entire family has gone to purchase a bottle. Not only is it the best fragrance out there, but the company themselves as a whole has such strong values. Thank you The 7 Virtues!

The employees are incredibly helpful and knowledgeable about the products they sell. I particularly appreciate the ability to try out products before I buy them, which has helped me find my perfect shade of foundation and lipstick.

Everything is good until you have to return a product. It takes forever and a lot of the customer service representatives are clueless. Once they can't help you they will end the chat. I think I will stick with Ulta.

I placed an order using a gift card. One of the items I ordered never shipped. Instead of correcting the issue they increased the price of one of the items I bought on sale back to full price and called it good. Arguing with customer service is a waste of time. She refused to acknowledge the item still showing on my order on their own site and did math to prove she was right. Of course everything adds up when you remove sales from the order. Never again.

They very good at selecting wrong shades of beauty products and when it's returned between the 30days refund policy, they will rather give you a store credit rather than refund your money into your account.
Just to keep your damn money! Fraudulent he'll of a company. Don't know why they still operating!

I had an amazing service at Sephora in Coquitlam mall I would like to say a big thank you to Ivy. She is absolutely amazing. She help me and guiding me with my skin tone and imperfection her knowledge was outstanding and she is really a gem. I am so grateful that I got knowledge and guidance to what is best for my skin. I tip my hat to her so if you're looking for fantastic advice, go see her Ivy I never had such a fantastic service she went over and beyond to my request. Great job.

It's great you can choose from some samples and trial sizes with online purchases so you can try products you're interested in to see if it works for you or not. Shipping has always been pretty good. Nevertheless, I continued to look for an alternative to this site to get my favorite tretinoin. So happy I found it, just google 'Topa2get' to find a website with a lot of products with cheaper prices. Amazing service! Ordered Friday & delivered at 11am Monday. Can't ask for better than that.

Be careful they find every way to scam
You bad customer service and rude managers. I went to return an unopened item that was wrong shade given to me went to return it and lady said she is not returning it as it was past 60 days. I requested manager as I m long time customer and don't return items at all it was wrong shade given by an employee and I didn't notice until I was using it as I purchase more in sale and use it when needed. Bad customer service and they disregard customers

Sephora is a ridiculous place to shop. They are always under stocked and their employees don't have a clue. Seriously, go directly to the manufacturer website and you will get a better deal. Or go to Ulta. A much better and knowledgeable place.

I made a purchase at a Sephora store in a local mall which is 17 miles from my home on a recent shopping day. After taking off the factory wrapped seal I noticed my product was defective and I could not use. Just recently the Kohl which is 5 minutes from my house opened a Sephora. Thinking no problem I can return it at the Sephora inside Kohl's. WRONG the Sephora employee was very pleasant in explaining the Sephora return policy when a purchase is made at a store in the mall and a mini store inside Kohl's. She did have the product but insisted I drive the 17 miles for the return which makes no common sense to me. Today I called Sephora headquarters and talked to customer service. The very rude employee could not get me off the phone fast enough and offered me Sephora points. Well you know what you could do with your points because I have no need for them now YOU LOST A CUSTOMER over something so simple.

Went to return and item my daughter bought because she was out of it and after just one use it broke and could not be used anymore. Managers at the store are not empowered to make returns without receipt. Daughter had been at mall with friends and paid cash from Christmas money. $50 bottle of sunless tanner! Spoke to corporate and waiting to hear back. Sephora has lost a customer because of how difficult this experience has been. I spent lots of money there, have proof of buying item in the past, more than once and was told by store mgr a big fat NO and that hands are tied. My past purchase of this item was more than 60 days (of course it was this product lasts a while and that's why she purchased last month!) if you shake the bottle you can tell it's still full. Ridiculous policy that is not customer friendly. I would be embarrassed to be a manager and not empowered to fix a customer issue.Will probably move to Ulta now for all purchases. Can't trust their products will last for how expensive the purchase is.

KAJA beauty is one of those brands that should definitely have more hype. As far as I know it's one of those Korean brands that's only sold at Sephora. I've only personally tried their don't settle concealer, and I can honestly say that it quickly became my all time favorite concealer. It's creamy, doesn't dry weird, brightens up, and lasts the entire day. I can see such a difference after putting it on. I can only imagine how well their other products must work.

I've always had such good experiences with Sephora and just wanted to take a minute to leave a good review. We always remember to leave bad reviews when companies don't meet our expectations, but sometimes it's hard to remember to praise the ones that are doing their jobs well.

Sephora's customer service has always stood out to me as super helpful. I do spend a ton of money here because I know I can trust them as a company. (When they send you the wrong product or a faulty product the rare time, they happily rectify it, and do so quickly so the customer can get on with their day. As a busy person, I appreciate this so much).

I also love that they give points, samples, and birthday gifts. The odd time my free samples don't arrive with my package, and when I message them about it, they'll give me points.

Lastly, their website is super user-friendly, and their payment process is seamless!

Thanks for being awesome, Sephora.

I'd shop here if they gave two $#*!s about their customers! My account has been having unknown issues, it cancels my order after 20 minutes, it has 20 times in a row now. It was supposed to be fixed multiple times now but still isn't. I finally gave up and went to the manufacture website for the items I was out of. It's a $500 but that must not be enough for them to care because first it was supposed to be fixed within 24-48 hours and it's going on 92, I've contacted more people and it still isn't fixed. I thought maybe spending close to tens of thousands of dollars with them annually, might help but I was obviously wrong and I'm over it... until they contact my and make it right, I'm not ordered online there again!

I've never had a problem with these folks--free shipping >$50, great (though not perfect) selection, dynamite samples that help me select new products (or rule them out). The website is clean, intuitive, and easy to use: top marks! Better than their brick-and-mortar stores, which are a long drive for me, always mobbed, and poorly lighted. I spend more of my online dollars here than anywhere else. They also have great guy stuff, including shaving products.

Awesome! They have all the brands you could ever hope for, reasonable prices, and very organized site. Forget buying cosmetics anywhere else, this is a definite one-stop shop. My daughter introduced me to it, and I have never turned back!