Sephora

I've used Sephora for the majority of my adult life, so over a decade. They have all your beauty essentials and the best return policy I've ever heard of. Their Shipping is fast.
Recently their customer store line has become impossible to reach though. Whether you contact them via phone or email it takes forever to get in touch with them which sticks when you've got a missing package.

Love getting the boxes with goodies and new products to try. Totally worth it! I think they are better than Birchbox or allure. Dermstore has a super nice box too, with brands Sephora does not carry, but box is more expensive.

The Cross Iron Mills Sephora in Alberta has been withholding a family member's of mine their vacation pay and their insurance for the group insurance plan they are also refusing do not work for this company will use you they discriminate they violate human rights especially if you're disabled they will be sued an action is being taken govern yourselves accordingly in fact over Christmas two males walked into the store in a full packed mall with two full balaclavas on and nothing was done by the site security or the in-store security or the managers which left the ladies feeling traumatized just one of many things they do or they make certain employees do all the cleaning while the managers dictate then withhold money this is corporate gangsters thinking they can treat people poorly and get away with it so sorry about your luck but you're not going to get away with this I can guarantee you that a very concerned family member

I am sorry people have had a bad time with Sephora. I buy EVERYTHING on line and often return to the store. No hassles, no questions asked. One time a shipment did not show up and they replaced the whole thing at no cost to me. Their production selection is out of this world and if you pay the $15 a year "free shipping" subscription it pays for itself in 3 purchases or be a Rouge Member, free shipping there. Awesome perks with points and again the products are outstanding. Website offers plenty of answers and helpful advice. I hope my luck continues with them as there are so many bad reviews on customer service. I highly recommend.

I've bought makeup from Sephora for forever and to be honest I'd rather just shop with them online. Every time I go into one of their stores the customer service is terrible. You either can't get anyone to help you or the cashiers always seem irritated to even be there

I was ordering a last minute Christmas gift for a family member, I got free priority shipping & it shipped the same day, pretty awesome considering other sites are charging 20$+ to get items before Christmas. Overall very pleased

I've been shopping at Sephora throughout the years, mostly online. There are some things I don't agree with, like their change up on rogue shipping, a lot of orders since the beginning of the year have been taking way longer than what I'm used to to arrive. And a few times my order had arrived without any of my sample picks. But any single time I have an issue with product or shipping and I contact them, they always go above and beyond to take care of it. They've replaced products free of charge, expedited shipping that was taking too long, resent a full order when the carrier lost my package. They also have the best rewards program. I freaking love Sephora and will forever be a Sephora customer.

I've been a VIP Rouge member for several years now, so I clearly like the site as well as the physical stores. They carry the more expensive brands, though the in house brand is usually pretty good. I like that their perfumes are reliable and not fakes (can't say that with all the online sites).

I only left 4 stars, because I find myself buying less expensive, and equally effective, products from their competitor. And I am becoming increasingly annoyed that the free samples they send me with my online orders are rarely the ones I picked out. Don't get me wrong, I still love Sephora. We are just no longer in an exclusive relationship.

I absolutely love these guys. Their customer service is by far the best I've ever encountered. They will quickly attend to any issues, either with their brick & mortar stores or online site. These guys definitely know how to attract and keep customers.

While Sephora does have some of the best and newest beauty products and are great with samples, their customer service is horrendous! They have "beauty advisors" handle complaints many of them (online) are just customers with access to their computer systems. I can honestly say I have never had a good experience with cs! And to add insult to injury, the shipping is just as bad! They'll blame delays on natural disasters or Covid but it's been this way since I discovered them years ago.

Oh, Sephora! My own personal heaven! The next best thing to actually being in the store! Despite not being able to smell every perfume they have in stock (darn you, slow-moving technology!) the site is fantastic. They've managed to make it extremely user-friendly and organized even with the enormous amount and variety of product they have. Shipping is always easy and prompt, I've never once had a problem with payment or customer service. I will continue to be a loyal Sephora junkie.

I think Sephora is overpriced and the items are expensive. You can buy some of the same stuff online from other companies for so much cheaper! They have a great makeup selection but poor customer service at the cash register. I go there to try samples but I always buy what I want for less somewhere else.

Makeup and beauty products are best shopped in person at first purchase. I have blindly purchased as well as reordered items from here. Great selections and quality products. I find the prices to be fair for the most part. And they have a "frequent flyer" type of program where you get points towards discounts on other products.

Sephora has a large inventory of makeup and beauty products, love shopping on this site! They have a great return policy if you are unhappy with what you buy. For frequent buyers the VIP rewards are nice you get free samples and special sales a few times a year. Very good customer service!

As I said, website, great, but CS- is awful. Watch what you order, and don't have a problem. It takes them forever to refund money, and they act like even when you do return an item-- they don't have it. I've completely quit doing business with them! And trust me, I was hooked for awhile. I adore makeup, but not at this place. Their CS workers are downright rude.

I think the main reason Sephora is so fantastic is that they carry almost every high end brand. I do try some drugstore products first, but it's true that you get what you pay for. I prefer buying these products here, because in a department store the salesperson works specifically for one brand, so will only recommend products from that company, they also seem to put more pressure on you to buy something. Sephora employees must go through extensive training, I have yet to meet one that doesn't seem to know information about every product in the store, and unless they're with another customer, they will take you to the location instead of just pointing in the general direction. I have never felt pushed into buying anything, and you can get a sample of almost anything to try at home. They also have a great return policy, and their website is equally fantastic.

I would highly recommend Sephora online ONLY IF you'd like to experience the most screwed up and frustrating online shopping experience, like frequent app crashes at check out... AND experience how orders are repeatedly delayed or undelivered or lost/damaged during transit (and don't expect any apologies or offer to resend items to you)... AND you want to experience the WORST service ever. It appears both Sephora SG and Sephora US "customer service" are trained to give similar stock replies that are arrogant and dismissive. Be prepared to be totally inconvenienced and have your time wasted trying to rationalize or speak sense with them.

I used to live near a sephora retail store, but once I moved the closest one was about an hour away. Most of my beauty products are from sephora, so I decided to use their website to get my essentials. They are fabulous! There are all kinds of perks, like free shipping on orders costing more than $50, free samples, and more. Their website has almost every product like the retail store, and sometimes they have online specials for different products. If there is ever a problem, customer service is very friendly and efficient. I don't know what I would do without sephora!

I have ordered from the online site several times without any problems. They offer great sales, fast shipping, and free samples. They offer a wide variety of brands and reviews from consumers. What more can you ask for?... I have never had to return anything so I can't comment on customer service.

I have always been extremely pleased every time I've ordered from Sephora! They carry fantastic products, & offer very nice samples with purchase, with a pretty good variety of samples to choose from. Thanks

I really love Sephora, in fact it's really best one than other. Everything turns up very fast. I'm a regular buyer at the online site. Anyone get free samples in every purchase. They carry every good item and they have very good staffs also with them. By my experience I can tell that its really good place to buys items for makeup.

Love the products at Sephora. They have a decent rewards program too. I sometimes like to check product reviews on their site before I buy online or in person. Lots of quality products to choose from. I'm a fan.

I was greeted by a Sup! What's going on?! It seemed very sarcastic as though the customer service representative purposely raised his voice to mock me! I told him how I wanted to return so Gucci lipstick and he thought he put me on mute and said "We love broken lipstick". Once again he said this very sarcastically.He then tried to apologize but was once again very sarcastic! I asked for his name which he responded Charles in a British accent, when his native tongue was Canadian. I have already filed numerous complaints to Sephora! But I would advise anyone to never call customer service!