Sephora

I have never been an avid shopper at sephora (the brands they carry are typically too pricey for my tastes); however I must praise them for their quality goods and ESPECIALLY for their wonderful staff. They always do a great job to make sure you're taken care of and their make-overs are wonderful. I had my eye make-up done (to test for prom) and it looked wonderful. They woman explained the process very well and she did an excellent job of taking my soft, natural style and making it a little more dramatic for a special occasion. When in doubt, try it out!

Best make up store! Very reasonable prices. I have never ordered online before until the other day. I received my order today and got free samples! The closest sephora to me is 45 minutes away. I didn't have to waste any gas ordering online.

Twice this month I waited for a package that never arrived on the date the tracking number specified it would. Something new through lasership? N when you call sephora customer service they have no explanation even though they verifies that the package still said "out for delivery" on a date that passed already. I will no longer purchase from sephora website. I find ulta to be bit more accurate when it comes to shipping.

My recent experience ordering from Sephora has been beyond disappointing. In the past, Sephora used either UPS or USPS, but now they are using OnTrac, and, as a shipper, they have a terrible track record. When I tracker my two orders, it was "claimed" that they were out for delivery. Then they were sent back to Sephora. What?! I used to receive my orders in 3-4 days. I am not sure that I will continue to do business with Sephora.

I must also add that in the past couple of years, returning an item without a receipt is verboten! They are like the Gestapo, I hardly ever make returns to ANY store, but Sephora customer service stinks. I was treated like a leper when I tried to return an item.

Honestly, Sephora never lets me down. When I have the feeling that I need to treat myself I jus open their website and make myself a micro shopping day, And it feels amazing. Thank you for doing a great job.

I was looking forward to the Christmas gifts I had ordered from their website only to get an email that my order was cancelled. I use my debit card for other major company online purchases and never ever have an issue conforming my billing address! The address I provide is where I live and that's where I want my order shipped as well. They treat you like a card fraud and I work at a bank. Then the customer service rep tells me to contact my financial institution. I then asked for my refund and she told me it would take 1-7 days. It's been three days since the email and we will see if I even get a refund on time. If not hell hath fury on Sephora.

Just had an awful experience with customer service regarding my online order that was shipped to my old address. The customer service rep I spoke to as well as her manager who never made it on the phone, did not care much about keeping customers happy. I was told I'd have to wait another week for my order, that was sent to the wrong address to begin with. When I asked to have it shipped via 1 day shipping, somehow that takes 3 days, plus I would have to pay for overnight shipping. That is ridiculous and not what a pissed off customer wants to hear. Waiting 2 weeks for an order, and not even being told that is returned to you was not bad enough I guess to get me my stuff in time or in the next day or two. The points that the manager added to my account for the inconvenience mean nothing, since this experience left me very unhappy and willing to shop elsewhere. Much improvement needed in customer services.

Omg I love this store. Only great things, honestly. I really love the reward points you get (1 dollar spent is 1 point, you can redeem points for gifts they rotate out like every week). I guess its kinda funny that their reward program totally beats my credit card reward one, but oh well. Sephora is the only place I would use for cosmetics!

Whoever designed Sephora.com is an absolute genius. The website is clearly labeled, structurally efficient, accessible, and stylish, too.

Product descriptions are informative, product search is simple and very well compartmentalized, and you don't find any annoying ads littered all over the page. And they offer great samples, deals, and bonuses!

I love ordering from sephora, they give you free samples and the delivery is really fast I usually get it within 3 days, 4 days max but usually within 3 of placing my order. I love ordering from their website when I cannot make it to the store. There are a lot of selections on line, only thing is you can't try them on so it's kind of like a blind buy but you can return the item(s) you don't like in store or ship it back I believe. I've only return 1 item because the shade did not match me and I just went to their store with my receipt and they took the return.

Site is easy to navigate, great deals all the time. I also love the samples. Black Friday and Cyber Monday are coming up and I cant wait to see what they have planned for that. The ultimate place for everyone who loves beauty.

I love Sephora. It is such a lovely shop that always has what I need. I love their online store even more because the availability of brands is oh so much greater and they have something for every type of makeup lover. I personally am after natural products such as Tarte and love that I can find all Tarte goodies in sephora stores!

I enjoy their assortment and shipping efficiency, always easy for me to get everything I need. The customer service is top notch, I saw many negative comments about their customer service here, maybe Ive been just getting lucky lol

They have a seriously delayed shipping time. I ordered online a week ago (only three things) and it STILL hasn't shipped. I could have gone to the store had I known this. Now I'm left without supplies. Frustrated and pissed off and won't be ordering online from Sephora again. Going to ULTA from now on.

I find great values on their Sale page, and in combination with meeting the free shipping minimum at $50, the choice of free deluxe sample at $25 and three small samples with every purchase, the overall value is excellent. They even have their own rewards program.

I use Sephora products (which are lightweight and excellent) from time to time and have purchased them from sephora.com. The products are really affordable; there were no issues with ordering and shipping. When my things came, they were always nicely packaged in cute containers that I could reuse for gifts to friends.

In the actual store its ok, but don't purchase anything online. They still have not refunded me my money (approximately $200.00). The Order went through my bank 3 times for one order. When I called them on Monday, they said I would have my money refunded to me by Friday. Well, Friday is now here and still haven't received it.

I can't speak for the returns department, but sephora is great for online shopping! They have never had any issues or mistakes with their shipments to me, shipping is always fast, and their products are always beautifully and carefully packed! I am not one to ever return beauty products anyway, so I am totally happy with them.

What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors. I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help.

If you have any sort of problem with your online order, good luck finding someone who will be able to help. There is absolutely zero accountability with this company, they will continue to give you the runaround because no one is willing to actually help. I asked to speak to management on several occasions and I was shuffled around. Finally, I asked for an email address so I could submit a formal claim, once again, NOTHING. For being a loyal "rouge vib" customer for so many years, it makes instances like these realize how much you and your business to this company really doesn't matter to them. I will be shopping elsewhere going forward. Happy to note that Nordstrom also carries everything I need and always delivers outstanding customer service.

An interesting modern design, a large set of tools: nail clippers, manicure scissors, Blade, tweezers for eyebrows, everything you need, zgotovleny stainless steel. Very good price and madly like quality, best friend in any unexpected situations. Generally convenient, it's easy to open by clicking on the button on the side

Their site is like a candyland full of makeup. I love how you can find natural products and their reviews are really helpful when picking as well. My first order came pretty fast so the delivery process was awesome!

Day 5 and I don't see any updates on my order. I called, and I guess they outsourced their customer service as well, becasuse I could barely understand them and they struggled understanding me. By the time we got through the language barrier, they had nothing to report accept, my order is coming in 2 shipments. When? No one knows. Sephora, network with Amazon so they can teach you a thing or two of the value of updating your customers in a timely manner and processing orders right away.

So disappointed.