Sephora

You cannot cancel an order - even if you call 1 minute after placing it. A refund takes 30 days AFTER THEy receive the product. Customer services does not answer emails. You are put on hold when you call with problems. AVOID

Okay first of all I love sephora so much, it's not even funny everytime I go on their website I always end up buying something. I've always had such a great experience with sephora and I love the fact that you can redeem points for gifts. I also love that they have special vib events. I love every palette that I've purchased from sephora they are my babies. And let me tell you, if you ever want to buy some thing from sephora that you've been wanting then you treat yourself because you deserve it and it's like getting Christmas gifts in your mailbox.

I shop at Sephora.com a lot, They have a huge selection of products and have a lenient return policy. They allow reviews using a screen name, hence you keep your privacy. However you can't edit your reviews or add to them at a later date, I do feel that there are a lot of paid for reviews on their website, the only reason for 4 instead of 5 stars.

I've been a Sephora customer for many, many years. I've noticed over the last 2-3 years, however, that the promises they make to their customers aren't kept more and more often. The last 4 orders I've placed with them have not shipped on time. When I've inquired about it I just get a generic email response with some excuse or another in it. I actually pay an annual fee to get 2-day flash shipping. I won't pay that again when it's time to renew, though, because Sephora apparently just wanted to take my money for a service they're unable to provide. Ulta offers the same brands (and more), so I'll be placing my next order with them.

Unbeatable customer service. I love their online reviews - there is a huge community who posts reviews and videos which is super helpful when picking products!

If you don't like your product, you can return it even if it's opened and used.

I bought a mascara that started clumping after only a week, and I easily returned it - they don't make you feel guilty at all.

In store, the workers there all seem to be enjoying themselves, and I've never felt rushed. I've gotten many mini-makeovers and have always liked the products I've bought. Again, I've never felt pressured to buy anything recommended, either.

Sephora is a girl's best friend. They have (almost) all of the "cult classic" favorites of cosmetics, skincare, hair care, etc. If it doesn't work out, you can send it back without having to pay return shipping, and you can keep the free samples you get with every order. You get 3 free samples with every order and if you Google for sephora online coupon codes you can find good deluxe sample codes too! Deluxe samples are samples in larger quantities that you can use for a week or more to see if you really like the product. Their site also has a place where the members review the products, and most products also have a list of ingredients on the site too. Customer service is extremely helpful and they sound like they are American customer service... not this foreign outsourced stuff!
Great products, great prices, great perks, great customer service, no hassle returns... all in all... love this site.
Only one drawback: SOMETIMES you can find a better price somewhere else.

Pricewise, possibly reliable with somewhere else, but they do have specials and gift sets that are actually good deals from Sephora. The online buyer should be careful although that the sizes of those products can be actually tiny. But filter features are not very good, so you have to use rather a lot of time clicking into each product and going throughout all the info details.

I have used this site and been a fan of JCpenny's in general. However, samples and their extra benefits are sometimes now often replaced or just not given at all. It used to be you would get 2 day flash shipping and now that has gone away. I believe it has gotten busier and lost like most businesses the accountability to keep business. I continue to shop but there are at times better prices and faster shipping at other sites now. :)

I will never buy from Sephora online again. My order was cancelled three times for absolutely no good reason. They told me they could not verify my billing address. I sent them a screen shot of my billing address that matches the billing address on my order as confirmed by my bank. I have used the same billing address and same credit card for years and never had any issues. I am just so surprised that they are not sophisticated enough to perform a simple address verification! How are they still in business?

Since I was teenager, I'm a big fan of Sephora. It has been almost 10 years since then! So I have never had a problem with their stuff until yesterday. My in-store experience was a bit disappointing. I asked advice to one of the sales assistants and she was rude and unpolite. She seemed sick and tired of customers but come on, is her job to help you out. I hope next customers have a better experience than me. About their beauty products, there's no problem at all.

I love buying on Sephora. You get 3 free samples every purchase you make and you don't have to go through the hassle of going to sephora itself.
The delivery is really fast everything in good condition.

Sephora offers the best of all the latest make up lines. The staff for the most part are very friendly and knowledgeable. They often make recommendations based on your needs. To have so many Sephoras in different locations but the same attitude among all employees says a lot about the company.

Ordered a gift card, some face masks, and some lotion as Christmas gifts. Had no issues checking out. Waited a week and got no email stating that it had shipped yet, so I finally went on the site to check out the status of my order. Turns out, there was an "auth issue" and they had either canceled my items, or showed them as Out of Stock. The order status was still showing as "Pending."
If there was a typo or auth issue, that should've been communicated instead of having me sit and wait for nothing to happen. Very disappointed.

I just realized that sephora. Com. It details is really like shopping online better than going to the retail store. Online facilities is given to this site.So time savings and reduce the cost help ful. Goods buying and selling with in online. I am impressed this product. So all peoples one time use this and getting this product benefits.

I breed rats, & the products I purchased were a 12 pack of rodent water bottles along with some different types and sizes of bowls to try. The order was quickly processed and mailed, but when it arrived, they mistakenly packaged a single water bottle instead of a single 12 pack, & I was unable to use some of the bowls I ordered (too small or big). I immediately sent Chewy an email with my concerns, & after sending the message after hours, I received a reply from them bright and early the next morning. The correct bottle order was immediately processed and shipped on the next business day.

I am an Ultamate Rewards member, the sales are great if you catch them and stay updated. They carry all of my favorite products I use everyday and I go to Ulta to get my brows done! I have never once had a bad experience here.

I am 66 years old and had eye surgery for my vision and for the first time in my life wanted advice on eye makeup. I don't need glasses anymore. I was told that it cost $30 for a consult. Very sad. Why are you charging for beauty advice………. You lost a customer today and I was ready to purchase product.

I received a package from Sephora and one of the items was damaged, I contacted them that day and the very next day they sent me a new package gave me 100 points and extra samples for my troubles, they went above and beyond what needed to be done just so nice and prompt!

I am extremely surprised by the flow of negative reviews that this company is generating. My own experience with this company has always been good. The quality of the products I purchased is excellent, I never had to return anything. They send plenty of samples that make sense based on the type of products I buy. Their sitewide sale truly includes most of their brands, unlike some of their competitors like dermstore which advertises sitewide sale when in fact only a handful of brands participate. There was never any "scam", any expired products.

I have sensitive skin so it's hard to find beauty products for my skin type. Thanks to sephora, I found a couple of brands that worked great for me. I want to continue shopping from them but how can I avail their discounts?

I love this store I've shopped here for years I'm a vib member... the great part about having the member card is you get a lot of rewards and free stuff. Also if you don't like the makeup for some reason or another you can bring it back no questions asked as long as you have a receipt or used your member card. Eyebrow Foundation back because it oxidized and it was half empty they didn't mind or ask any questions

Sephora no longer rewards good customers, or rouge clients, with Flash VIB shipping. Sephora has become cheap. One no longer has enough options to use the points they receive based on purchases and only receives two samples per order instead of three- and the samples are no longer as good quality. I will look for other websites to purchase my makeup and skincare items.

Today, I went into the Sephora inside brookfield mall. I went in looking for make up to help clear and cover my acne. Emily, I believe that was her name, helped me and was amazing. I could not have asked for better help. She proved she knew exactly what she was talking about and didn't make me feel the slightest bit embarrassed for my problem. I am very excited to see the change. My face already felt better after only having the make up on for a few hours.