Sephora

I love both the brick and mortar store and the online shopping. What a great place to shop in one place for anything you can ask for in beauty products. Also the ladies are super nice in helping you pick out colors. So far they have been super. Fast shipping also.

I have been a Sephora shopper for over 15 years now. They have a great selection and you can tests shades before buying. The price is more on high end but you can find some deals. They carry Kat von d which I love https://youtu.be/hfIbUx6MfmU

Literally the only place I go to buy makeup. It's obviously more on the expensive side, but it's where you find all the good designer brands, plus the customer service is better than most makeup stores!

I love buying beauty products from Sephora, especially fragrances. Always authentic, great salespersons, and you can ask for and receive any 3 decanted fragrances of your choice. Free. I Like wearing a sample of a fragrance for a day or so to see how it performs on my skin before I buy it for my collection. Love their Sephora Collections of several perfumes when the are available. You get a gift certificate in the box to get a full sized bottle of the one you like best. FREE. Can't beat that!

I've been contacting Sephora customer service for months trying to request them not to use FleetOptics as this carrier is driving me crazy. Nobody listened. All they have told me is that it is my own problem and it is their right to use whatever carrier they want, even if the customer is suffering. See the screenshot of their response, the tone and the attitude - "If you're not happy with the carrier, solve it yourself and good luck."

I will never deal with sephora online again they have the worse customer service they don't want to help or do anything
Ulta customer service is a million time better than sephora.

I've always had pleasant visits in store but on multiple occasions I've had products not ship out on time or at all. Customer always wants to put the blame on the shipper but more often than not my makeup never left the warehouse. I recommend you only deal with this lot in store.

I have had nothing but problems with online ordering from Sephora. I have spent dozens of hours trying to straighten out a problem with a free gift I was entitled. I keep getting computer responses and no resolution. I love their products and have ordered twice in the last 24 hours. Since I spend a lot with them I was entitled to a free gift which they deleted from my order. Then I ordered some merchandise the same day and chose my free gift which they changed to another one I will never use. I have a spinal cord injury and am mostly housebound which is why I order online. I still like to look good and smell good. I have given up on them ever straightening out this mess. They may want you to look good, but they sure don't care about your feelings.

Amazing site for Cosmetics, Beauty Products, Fragrances and other makeup tools. So many different brands are available at this site. Great offers, deals and discounts. Shipping service is also nice. Products are delivered on time. Quick and fast service.

Really doubted what my friend's recommendation, later I decided to give it a try, honestly, my shopping with them was a great experience.
I will definitely shop with them again and again... Thanks Sephora for the nice customer service...

The products sold at Sephora are exceptional - there is no question about that - the samples, the bonuses - and the points, all of these added beneits are wonderful. However Customer Service online leaves something to be desired...

I give 0 stars. I ordered cleanser from them was told in writing 1 to 3 days delivery. Just got an email says now 6 days for delivery. So what you advertise 1 to 3 days is just downright lies and now I cant get the product on time because someone changed to 6 days to deliver. Why lie in advertisement. Why not say we are incompetent and cant deliver on time and you wont get your order as you expect it. Store is not stocked at all, came in for a cleanser and they have 2 cleanser products available to sample but none to buy. How do you sample a cleanser? Lol. Absolutely hate Sephora. Will go to Blue Mercury they are always well stocked and deliver on time

I wait for so long time and did't receive it. Something new through lasership? The customer services are not so good. When I ask for them about where is my item, they always tell me to wait. I wait for so long time. Frustrated and pissed off and won't be ordering online from Sephora again.

I come here all the time to shop for fragrances and cosmetics. I love their wide variety and that there are people to help test the product on you. I am never pressured to buy, which makes the buying experience very relaxing.

I love Sephora for all The high end products u can't buy elsewhere! Sephora will always be my first love for a beauty store... ordering online is so easy and the site is easy to navigate... Everything comes on time and is packed so nice and nothing ever comes broken!

I asked one sales person to help me find a lipstick that I had previously purchased from Sephora. She was going to check in the back to see if it was it in stock. She never returned. So I asked another. She never returned, either. Meanwhile, several people kept asking me if I was being helped. Before leaving the store without the lipstick, I told one of the sales people about my experience, Her response? She said thank you, not, "Oh we're sorry, let me get someone else to help you."

Instead of repeatedly asking customers if they need help, try actually helping them. If you want to boost sales and increase customer satisfaction, train your sales people. They flunk!

They do have a vast variety of products and their stores are very clean and organized. Also their customer service is amazing, very kind workers. I personally think it's overrated though, and their prices are ridiculous. I bought a perfume from their for $93, found it some where else for $40. I would only go their for certain products.

I ordered a bunch of hair and skincare products that ended up being sent to another address, and their "proof of delivery" was a picture of the box in another lobby lmao. I contacted Sephora and they immediately sent another package for free, express shipping. It came within a few days and I loved the products. Customer service was great. Thanks!

I visited one of the Sephora retail stores in the Middle East - Abu Dhabi. The name of the mall was Yas Mall. And the staff is extremely rude there. I also realised when you belong to any other nationality other than an Arab and you walk into the store, you are not greeted to but if there's an Arab, she will be approached by my many staff members, smiled at and served nicely. When you ask a simple question to any of their staff members, they roll their eyes and frustatingly respond like as if you're not welcomed there. All their staff members are disrespectful and racist to their customers. Maybe they should just put on a signage at the entrance of their stores that only Arab nationalities are invited and no other so you don't feel let down when you walk-in or out of the store ever.

I ordered a week ago from sephora and they cancelled my order because they were unable to confirm your payment information. I asked them about the time for refund and they told me it will takes one business day. I ordered again and I waited for 3 days and they did not refund the amount. I called the customer service and the lady answered my told my it will took 7 days i asked her to check the previous call and what they told me. Then she said she can't check that call and she closed the line in impolite way. She was rude with me, so I cancelled the second order. Company with staffs like her does not deserve the money we spend.

I called on the same day I placed an order to cancel that order. The rep said he took care of it and will give me a refund when the delivery company sends it back. I called within 2 hours of placing the order. I don't believe they even processed it yet, especially when their website kept saying that they are having delivery delays due to the volume of business. Well, it wasn't cancelled - the package was delivered to me 3 days later. I 'll have to return it myself.

Part of the fun of shopping sephora.com is getting fun samples to try. How else do I try new products? Within a month, 2 of my orders had 2 out of 3 samples 'replaced' by some random product - things that I am not interested in at all. Why can't they specify the quantity they have of their samples and not offer the ones that are 'out'? It's annoying to open your package and not get the samples you were looking forward to trying.

I love Sephora very much and I am using this service from past 1 year. By accidentally I found this service online and ordered face wash and cleanser from them. The main thing I liked with this site is they are providing the free samples for what you order from them. You can check those items properly. You can use this online shopping site without any doubts.

I used my 2500 points I saved to buy a $100 gift card I sent my friend a $30 product and was scAnne's out of the rest. They would not give me my $70 credit because I didn't use it in one transaction!