Sephora

I'm so disappointed I order 3 lipstick to get a free sample which I qualify for never received my frds received it.I ordered perfume again to get a free sample for my daughter as I promised her on Christmas 2 times in a row I never received it.
THEY DON'T SEND U ANY FREE SAMPLES IT ONLY SHOWS IN UR ORDER AND IT DEPENDS IF ANYTHING IS AVAILABLE. THEY TO UPATED IN AN EMAIL AS THEY RUN OUT OF SAMPLES. THEY DONT SEND U ANY SAMPLES UNLESS U BUY ANYTHI G FROM THEM.
FAKE PROPAGANDA TO INCREASE THERE SALE.
PLEASE STOP PLATING WITH UR CUSTOMERS. I called the customer service to resolve my issue and they said they will give me 50 beauty points I told them what my reason to buy a perfume for $99 as I promised my daughter that will buy her the same small bottle of perfume. For that I did placed my order on 2 separate occasions and both the time nothing. I didn't bothered 1st time because of holidays but 2nd time I was really looking forward to it. They system allows you to select and free samples. They do say if the iteam is not available will send you something which is available but didn't received any on the other hand my friends received it even they ordered the product me and one of them after me my I'm the special one according to the C.R the item and offer discontinued by the time it reaches the dispatch centre DOES IT MAKE ANY SENSE. Any smartly the C.R told me you can return products if u didn't not receive ur free samples.
Why didn't you updated me before I received my product that thr free samples are not available or the offer is only a available from so ands so date.
FAKE COMPLETELY Fake

Why you think that your product is better than others, for example? And by the way, your customer service is not good. Your marketing is awful, guys.

On this winter holiday, I decided to indulge myself by shopping something for myself. I got my order on time. The face masks I bought were great.

This is it for me. No more wandering through fake online sites. My go to place to get my makeup is Sephora. All I need is here

Order two items, paid top dollar. One item was cancelled, second one was shipped after 5 days. Dont buy!

I was in the Hampton VA location to return a powered makeup(bareminerals)that was too dark for my face. I was assisted first with a young African American lady which was pleasant. When not finding anymore of the specific powder I wanted, the associate asked another lady Kristin (light green hair) the vibe I felt from this lady when she was answering the other associates question about the specific makeup I wanted was like " oh well we don't have it" in stead of giving me other options she kept stocking her shelves. I kept looking for something else I could exchange it for, Abby a very kind bubbly young lady helped me in depth until I found what I wanted. She gave me her full and undivided attention. Upon checking out the African american lady that help me before checked me out. I asked her a question about the price during the exchange and Kristin who was checking someone out beside her, cut her off to inform me that " since we can't prove what you paid without a receipt the item will be at its lowest price. This lady was very snoody with everything she said to me, and on top of that I wasn't even talking to her at ALL. She made me feel like I was a liar when discussing the price. When asking for this lady's name the young lady that was checking me out would not give it to me. She said " I cant do that because she is helping me out" she insisted I ask her, so i did. I highly recommend that Kristin is re-trained on the basics of good customer service and how to put together responses to any situation instead of blurting them out not thinking how it sounds when she says it. My family shops here at Sephora and I'm sure they would be highly upset to hear about this considering they gave me a gift card to shop at this place. Never again will I be back.

It's my go to makeup website. I freaking love it... I can spend hours searching for products: it's just my favourite activity lol

I'm purchasing every week whether it's online or in store I can't get enough of the range of products and ease of delivery and returns. I LOVE THIS STORE

I love the products, and I shop at Sephora all the time, but it's hard to find things in the stores. The website is much better.

I ordered a gift card from them, they took my money out of my account and did not send the card! I think they are scammers!

I'm done ordering online. I never get what I ordered, always random items that have nothing to do with what I placed.

Although everything is high in price but whatever I bought from here is very good in quality. That's why I love Sephora

My mum bought the advertised midnight serum and says it's very god. The effect is noticeable and she is happy about that.

Briogeo is fantastic. I tied it first when I saw it at my friend's place. Then, I decided to buy it. I'm satisfied and impressed.

Love this site. Beauty Insider gives you great deals and free products, also free shipping over $50 and 3 free samples!

My go-to products are always out of stock:< I love the freebies whenever I order but the shipping is always late

The best place to get brands for the good price. Only there I can find the lipstick tone I use mostly

The Sephora concealer is very good for under the eye but to conceal the brow it's flaky not sure is it's the product it's self or just my skin

Their new website is buggy and their customer service (online and over the phone) is bad the majority of the time. They seem very poorly trained.

I wish i could buy all the pretty stuffs here. Lol. I love the brands, oh my! Such a good quality and brands.

You can buy everything Sephora sells elsewhere. They tout "free samples" yet do not deliver. Buy elsewhere they deliver on "bonus" offers.

There stores are outstanding they greet when you walk in they do everything they can to make you happy before you leave!

Love the makeup and the store is lovely the worker are very nice. I like the eyeshadow and lipstick they have.