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    Sephora

Sephora

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Overview

Sephora has a rating of 2.1 stars from 558 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sephora most frequently mention customer service, gift card, and next day problems. Sephora ranks 705th among Cosmetics sites.

  • Service
    105
  • Value
    94
  • Shipping
    92
  • Returns
    82
  • Quality
    94
Positive reviews (last 12 months): 10%
Positive
1
Neutral
1
Negative
8
View ratings trends
49
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How would you rate Sephora?

Reviews (558)

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Reviews that mention popular keywords

customer service (159) beauty products (23) billing address (6)
Thumbnail of user tinas107
South Carolina
1 review
0 helpful votes
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January 18th, 2021

I love shopping online or in the store. Great products.

Date of experience: December 17, 2016

Thumbnail of user janettel
GB
2 reviews
2 helpful votes
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January 31st, 2013

I had e deal with the service. Very good. Everything a women needs is here

Date of experience: January 31, 2013

Thumbnail of user barbarap46
Philippines
6 reviews
0 helpful votes
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October 24th, 2015

Bought a set of makeup here yesterday, and so far the products are good. Great service too

Service
Quality

Date of experience: October 24, 2015

Thumbnail of user legerr
Canada
1 review
1 helpful vote
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September 1st, 2015

Ancienne employée française au Canada, cela fait deux mois que je me bats pour récupérer les fameuses bonifications auxquelles j'ai largement contribué. Pour la somme des parfums vendues, mon travail et le montant du bonus, la moindre des choses pour le groupe LVMH et particulièrement Séphora c'est de récompenser ses employés en leur donnant ce fameux "bonus" tant espérer. Je doute que ce dernier ne fasse un trou dans leur budget. Ce n'est vraiment pas juste et je mets en garde tous les employés, ne vous donnez pas à fond le dernier mois, vous n'aurez pas vos bonus. Pour un groupe aussi prestigieux je suis très très déçue.

Date of experience: September 1, 2015

Thumbnail of user yaimaz
Florida
1 review
0 helpful votes
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March 13th, 2017

Muy buena tienda con un buen producto pero muy mal costumer service, entras a buscar algo y las ves dando vueltas y cuando te ayudan se siente como si te estuvieran vendiendo lo q sea por tal de salir rápido del cliente, muy pero muy mal costumer service. Tienda en el Florida mall de Orlando Florida

Date of experience: March 13, 2017

Thumbnail of user bernard.filmare
France
3 reviews
0 helpful votes
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September 28th, 2022

Commande arrivée en $#*!, SAV pas vraiment à l'écoute enfin tout ça a déjà été écrit, je pensais que ça allait être différent mais bon tant pis

Date of experience: September 28, 2022

Thumbnail of user gamebam
Mexico
3 reviews
0 helpful votes
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September 13th, 2017

Servicio de calidad, para nosotras al alcance de todos excelente, la tienda virtual es mejor, no te pierdas la oportunidad de probar los productos

Date of experience: September 13, 2017

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Discover the latest in beauty at Sephora. Explore our unrivaled selection of makeup, skin care, fragrance and more from classic and emerging brands

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