Sephora

Sephora is a scam, they sell counterfeit perfumes.
In 2023, i travelled to Dubai for work, and visited Dubai Mall, when i realised they had a Sephora outlet there, i bought a Bleu de Chanel, and then travelled out of Dubai after 2 days. When i stared using the perfume, i suddenly realised it does not last upto 30 minutes on me when i spray it.

Disappointed, i sent an email to Sephora Dubai Mall; no response. I simply thought that is how Bleu de Chanel is, so kept the perfume aside.

Recently, i visited Malaysia for work, and in IOI City Mall in Putrajaya, i stumbled on a Sephora outlet, bought a Mont Blanc Explorer Platinum.
Was shocked when i started using the perfume,to realise it smells nothing like the Mont Blanc i know, seems a mixture of water a alchohol and a few drops of fragrance here and there, and the smell disappears under 15 minutes.

This incident brought the very painful Dubai Mall experience i had, to mind, and this dawned on me that may be a deliberate policy to cheat on customers, by selling substandard products and very high prices.

Horrified, i contacted Sephora by live chat, and was referred to Sephora Middle East. I sent an email, and was told i had to return the product still sealed to hope for any refund, and that since i purchased more than a year ago, i should not hope for any refund. I asked about the complaint i made a week after purchase; Sephora played deaf.

My advice to you; Sephora sells counterfeit perfumes at exorbitant prices and make them pass for originals, while extorting money from customers. This, form my experience, is company policy.

Avoid them like pest; i just lost about $400.
Am horrified at this

I am extremely dissatisfied with Sephora's service. I placed an order and chose to have it shipped to a freight forwarding address.
Unfortunately, the delivery company used,
Veho, abandoned my package on the street in poor conditions, as evidenced by the attached photo. Despite my attempts to contact Veho, I received no response. Sephora's policy does not provide any accommodations for issues with freight forwarding addresses, which has left me with lost products and no resolution.
The lack of accountability from both Sephora and the delivery company is unacceptable. I am now out $150 and have no way to recover my products or get a refund. I would strongly advise against using Sephora's service, especially if you plan to use freight forwarding.
Their customer service has been unhelpful, and the delivery partner they use is unreliable

Sephora is my go-to destination for all things beauty. The store offers a vast selection of makeup, skincare, haircare, and fragrance products from top brands, as well as exclusive Sephora collections. I appreciate the knowledgeable staff who are always available to offer personalized recommendations and advice. The rewards program offers additional savings and perks for frequent shoppers.

I purchased $161.18 worth of merchandise sometime ago and still have not received it. I contacted Sephora and found out the carrier still has not picked up the package. I asked them to cancel the order and they claimed they are unable to do so. Sephora should NEVER have promotions if they cannot handle the volume. I will Never purchase anything from them again.

I made the mistake of trying the Same Day Unlimited free trial just before Christmas 2022. I did not cancel in time and was charged for the year and they do not let you get a refund. This is my bad and so were some of the reasons I found out the hard way that the Same Day Unlimited is not that helpful. I am in a metro area and near an even larger metro area, so I don't think I should see too many issues on availability, but I did.You need to make sure you clicked on the Same Day shipping option while adding each item to your cart. After an order arrived later than I expected, I realized this. So next time I tried to use this feature and I clicked the option, I found that almost all items I needed were not available for Same Day shipping. So it is cumbersome to use and not as useful as you would think. I think I'll keep my fee for using on the 6.95 fee the few times they area available to get that fast.

Treatment of customers at…
Terrible treatment of customers at Sephora. They reeled me in to make a purchase of products with an offer of a reward and then due to application of a membership code the total came 7 PENNIES under and they didn't send the reward. Unlike other honest sites, nowhere was this highlighted during the checkout, and there is no redress from the company and really poor response from what they laughingly call customer service. Since Feelunique has been bought by Americans the treatment of customers went down the hill, and fast. I will not purchase another item from Sephora, either online or in a physical store.

Worst customer experience, First they send my package to my local Post mail service which forced me to walk in a snow storm to grab my package. Only to find out that they send me an empty box. After contacting their costumer service three time. I was told that a refund or a replacement was not going to be offered to me. Not only did I lost my girlfriend present. I will lost some precious time dealing with them. I will never order from them again and tell everyone the bad experience that I had

I tried to order the peace out dots and somehow ended with a blemish cream. When I received the email, in less than 20 minutes I noticed the error. Saphora policy is they have a window of one hour for cancellations. Guess what, no they do not!. I was told that they could not cancel my order, even 20 minutes later. I had to go through my credit card and cancel the payment. This is ridiculous...If I didn't notice this, I would receive a wrong order and stuck with it. I would not be able to return it. Oh, yeah, supervisor would file a cancellation, but there is no guarantee I would get it. Wow... shame on your organization. I will never buy with a shaky company. I will do without and keep my money.

Ordered an expensive conditioner, which arrived damaged. Tried to contact customer service through 3 different routes and heard nothing back despite the repeated attempts to contact. It's almost like Sephora don't care once they have your money. But that's OK, I can hold a grudge for a very long time, so will be getting at least £22 of enjoyment out of leaving honest, bad reviews. Don't buy from Sephora, there really are better options out there.

While this website has been absolutely vicious when it comes to ravaging my bank account, I absolutely love shopping here. They have a fantastic selection of mid to premium cosmetics and skincare, and their customer service and return policies are top notch.

On December 30th 2023 I received an email that my package was delivered from sephora., upon checking for my package it was missing, I called Sephora customer service to let them know I didn't receive the package and that I lived in an apartment complex and they need to ring my doorbell which they didn't, the representative was so rude, she told me it's my duty to check with the shipping company to know when when my package is gonna arrive and that she's gonna give me the benefit of the doubt by replacing the item, that was so disrespectful and inappropriate

Been a loyal client of Sephora since 2007. Bought the wrong foundation product in March by mistake, which looks identical since it is same brand, same packaging at $60 a pop. I always like to have at least one on hand. Also purchased the accurate one this summer. I must have pulled from my shelf the one recently purchased rather than the one from March. I now need to get a new one from my shelf and realized that it is the wrong one; same company but different texture all together which i cannot use. Tried to just make an even exchange but THEIR POLICY does not allow this since i purchased it more than 60 days ago. Spoke with different supervisors and although they can see that i ALWAYS used the other one, still can't do anything about it. What a shame to lose a 15-year client over this... it is probably just as good for me because their products seem to always be more expensive than other stores. Bye bye Sephora…

My girlfriend's birthday is in a few days and I decided to buy her a present at Sephora. You know, I wanted it to be something special. Eventually, I got her a bottle of some expensive perfumes from Chanel. I ordered it online because there ain't any shop nearby - I was a little worried if the glass won't break. But everything was nicely packed. Well done, Sephora!

Giving 4 stars because I was hoping for some freebies. The purchase was not cheap and there was nothing added to my package...

The worst customer service at Sephora Coconut Creek at Kohl's, the saleswomen do not pay attention to the customer's needs and treat customers like fools, they laugh among themselves to say that they do not have the product and do not give you options for something similar, I buy a lot at Sephora online, but sometimes I stop at the store, which I will never do again with such terrible customer service. They should train those workers so they know how to treat customers properly.

I have been trying to contact them for months about a return I made in July which wasn't refunded.

They have just responded saying "it wasn't returned in a resellable condition".

THIS IS AN OUTRIGHT LIE. The product, including the box it arrived in, was completely unopened.

The only reason I can think of is that the product came wrapped in a little cling film which I may have not replaced (I don't remember) or I may have sent it back in a different packaging box. Either way, these are not legal reasons to withhold a refund - the actual product purchased was unopened and resellable.

They have stolen £30 from me. Their policy also says they don't need to return it for health and safety reasons. This beggars belief, the product was UNOPENED.

This company is an absolute disgrace and a scam. Please avoid, they are unethical and an utter disgrace. They shouldn't be allowed to be doing business.

Order: FN*******

Tried to order through the Sephora app… The order goes through but then gets cancelled 2 minutes later for "Unsuccessful Authorization". Apparently they needed to verify my information. Fair enough. I really wanted to order from this company because my girlfriend loves Sephora.

Spoke with 2 different Sephora reps via chat and 2 other reps via phone… Verified my info every single time, and no matter what happens, my order gets cancelled.

It has now been over a week, and I've spent over 3 hours of my time wasted just trying to place an order!

Opened a service ticket through email… The Sephora customer support rep tells me to call their toll free number. I've already done that TWICE!

After informing the rep that I've already called twice, they unapologetically tell me to call the toll free number, basically ignoring the fact that I've called twice already. No effort whatsoever from anyone at Sephora to help me, other than just repeating "call the toll free number".

Awful, AWFUL experience. I will never ever buy from this company ever again. This is the absolute worst shopping / customer experience I've ever had.

Buyer beware: when you buy online, their "30 day" return policy applies to when you place the order, not when you receive the item. It took almost two weeks to receive my item and went to return before 30 days of when I got it and was only offered store credit. Apparently, it is the customers fault when they experience shipping delays. I was met with terrible customer service and refusal to take accountability for the delay on their end. This company has gone down hill.

Sephora sells full retail items that you can buy directly from vendor online with a discount. In this case Murad products they have some online at 20% off but Sephora does not honor their promotions.

The company's administration discriminates against people based on their political views. They recently suspended one of their influencers after finding out that she was leaning conservative. This is unacceptable.

I have bought Sephora products a few times and every time I have been there I feel as if I am a ghost trying to find my way around the store. No one ever comes by to ask if you need any help. I went there last night thinking I would try again and the same thing happened. The girls that where standing around doing nothing but gossip to each other while customers are watching is unbelievable. Not once did I receive any help from anyone except the nice girl at the register. I will never go back to Sephora again, instead I will continue to buy and support my local businesses that actually hire people that care about their jobs.

Ignored. Had to ask more than once for someone's help while staff kept busy chatting with each other in the aisles. Disinterested staff act like they are doing you a favor to minimally help. Will never go back.

Really, Sephora? I have been VIP Rouge for years and a makeup addict. I have over 2,000 points in my account at the moment. The rewards are terrible, the choices limited and/or sold out. Two samples instead of three? And they don't even send the ones you choose... like whatever is leftover. With the mark up on cosmetics, an extra sample is not a huge expense for this company. I generally order online and have minimal interaction with real people. There is so much competition in this industry and Sephora used to be the leader. Now I make Ulta and Space NK my first choice. So sad.

I have ordered many products. My last order only 3 of the 4 items arrived. I emailed over 20 times to sort out this issue. I finally receive an email stating i will receive a gift card in lieu of the missing item. Nothing arrives nor any further contact. I continually email with various consultants from customer service responding but not helping. Why would i ever order from Sephora.mx again!