Serenata

Battered box, crushed blooms in a really poor state?offered 10 percent discount
Refused and they ceased communication. Avoid this company.
The customer service is non existent.

' I ordered letterbox flowers but they were left outside door and went missing
Contacted company to find out what had happened to my order to be told that they had fulfilled my order as it was delivered but I said to them that it was letterbox delivery that I had ordered
Anyway end of story they wouldn't be offering a refund or re-delivery of the flowers,
Horrible service, from a company who only care about taking your money. Avoid at all costs.

My son bought me these for mother's day and appalled when he'd told me he spent £60 on them. They looked nothing like the website picture, a handful of half dead wildflowers in a jam jar! Disgrace. Avoid this company at all costs!

The bouquet received looks nothing like what was shown in the picture online. The customer service team take a while to reply, and seem to be just sending generic automated email replies. Requesting a refund is impossible, they have an answer for everything you say. I have exchanged over 10 emails with them and they don't seem to be actually reading what I'm saying, instead just replying something irrelevant or something they have said before. Would *******% not recommend to anyone. However delivery was quick and on time, only good thing about my experience.

I ordered Flowers for my grandmother upon my grandad passing.
The flowers looked half dead, the water package was empty. The box look like it had been kick from a warehouse to her door. And she cut her hands on the broken glass.

Shocking experience.

I'll stick with Moonpig in future.

Trusting the good reviews I ordered a postbox bouquet two weeks in advance for a Saturday delivery. On the delivery day the status is "in production" instead of out of delivery. I email asking for an update - get a copy&paste response straight from a website that doesn't even address my question. Email again on Sunday - "oh sorry we can deliver it on Monday". An hour later - "oh sorry we'll only have these flowers on Tuesday".
If you want your occasion ruined use this wonderful service, who knows, you might maybe actually get what you ordered.

Ordered these for a sick Auntie. £40 reasonable amount to pay and photo looked lovely. Thought it made sense to go local to where she lived in Croydon. Big mistake. Totally embarrassed by what was delivered and in a box. I order flowers regularly from my local area and expected the same quality. I will attach their photo and what actually turned up. It speaks for itself. I've realised the reviews I saw before ordering on their website were fake. Scammers. Don't order from this Company!

Flowers arrived two days late, and have nothing but an online e-mail service to deal with issues, replying with purely scripted answers that solved absolutely nothing. The flowers, once they finally arrived, were not fresh at all. They were brown and looked poor quality, and the next day the petals were already all falling off. Oh, and the card was missing, so there was just a stick in the bunch.

Still trying to get a refund, but not holding my breath. Please buy a cheap bouquet from a petrol station, as they'll be a better present.

1st time used, Easy website, liked the prices and extras, ordered in the evening and delivered next day as requested.My nephew and niece loved them, although I doubt their 2 day old son took much notice. Will certainly use again

Long time user of Serenata Flowers, normally good service and high quality bouquets. I purchased the Cream Tea bouquet and was incredibly disappointed with the low quality bouquet that arrived, looking completely different from the image on the website and disappointing the recipient.

I voiced these concerns to the customer service team who told me that the correct number of stems were in the order and so they considered the service and quality acceptable, despite significant difference in the photos - which I would love to share with this review.

Based on the subsequent poor customer service, I have closed my account and will not be using them again.

I cannot express my disappointment in the bouquet I ordered. It literally looks nothing like the photo and is so sparse. I raised this with the company showing them a number of photos in comparison to what is advertised on their website and they actually said and I quote they feel ‘the bouquet has been made to the correct quality and size as expected, and is to value'. I'm really appalled by their response which I disputed and all they could say was ‘apologies for your dissatisfaction'. Definitely would never order flowers from them again and would never recommend them.

Ordered what looked like a great arrangement of flowers for my wife's birthday at £40 reduced from £50 so a great bargain, or so i thought until they arrived. The flowers were fresh and in good condition but to be honest you get the same quality but twice as many flowers from a £15 bunch from Tesco. Wrote to customer service and although apologetic they are not bothered that it was a very disappointing Birthday for my wife and I ended up getting some more flowers from another supplier which was what i expected for the price.

Do not trust this awful so called company - you do not get what is advertised / pictured and when you raise a complaint you are ignored - safe your money go elsewhere - see my pictures - one is there advertisement which I ordered at a price of £25 the other what was delivered

I can see that I'm not on my own in receiving almost dead flowers. Rises and iris that did not open and died after a few days. I was told by Neale who works for them that I was too late to complain. What a company! I actually had to buy a lovely bunch of Lilies to go with them as they were so pathetic and these are still going!

I love Serenata Flowers! They have the most beautiful flowers for any occasion. Whenever I order from them, the flowers arrive right on schedule and in perfect shape. They look exactly like the photos on their website, which is fantastic! It's always a relief when what you get matches what you expect.

The best part is that they give you care instructions, and if you follow them, the flowers can brighten up your space for a really long time. I had my flowers for nearly two weeks, and they still looked fresh and vibrant.

Was delivered to the wrong address (an empty business) and when told they only offered to give me a discount to fix the problem. My friend never received her flowers and I live in another country... Not worth the price or service. Another company sent it to the right address and with a beautiful basket for a much better price. Will not order from here again and I am very disappointed that I paid for a gift to be left on the streets of an empty business.

Ordered these flowers for mother's Day, looks nothing like the picture and arrived crushed and flowers practically dead. Due to the pandemic haven't been able to see her in months and this is what arrives! Supermarket is better quality don't waste your money

Avoid this company. The product is poor and they don't stand behind it. I had an order of lilies and roses and as everyone knows lilies can take several days to open well the never opened and when I contacted support about this I was told I'm outside the window so they don't do anything about it. What a horrible company, total scam.

Do not use this company. They used Yodel to deliver my flowers sent with love from my family and we saw the driver, toss the packages around in the van with no sense of care at all. The flowers were very poorly packaged and the accompanying vase - again poorly packaged - was smashed in the box. I'd give this company 0 stars if I could.

My Father recently passed away and I decided to send my Mother some flowers.

I purchased an $110 bouquet (Which included a $20 vase) and my Mum received nothing whatsoever like the picture as per their website, I am still waiting for the vase refund that got smashed and left in an unsafe manner in the box... When I questioned these 'people' via email regarding the 'lack of quality' of their delivered flowers, they said I received the correct amount of stems included, after I had sent them a photograph.
Hardly any flowers and the majority of the 'so called bouquet' was made up from foliage... Embarrassing and totally unacceptable.
The advertised website picture had a full bouquet of blooming flowers.
I would never purchase again from these Scammers... Absolute disgusting the way I was treated and the excuse regarding the stems was nothing short of inconceivable..

Awesome flowers, used before but unfortunately they were not delivered on my mums birthday but the day after. Customer service was good and have agreed a full refund which I should get in the next 5 days

Sent flowers to my mum for her birthday. They arrived on time but sadly not in good condition. One of the flowers completely snapped and could not be saved. No flower food sachet included even though it said there was one.

Id never used this company before. Always like to steer clear of the big guys. Ordered Monday evening for delivery next day. Flowers were delivered and left with neighbours as requested. My friend sent picture of the flowers and balloon, they look fine, a number had not yet bloomed. She was happy.