Serenata

Good - Nice display of flowers, reasonably priced and delivered on time as requested.
Bad - Roses were starting to brown when they arrived so didn't look as fresh as expected.
The card was a full A5 size folded card - would have preferred a small A7 size business card on a stick with message on for a funeral.

I'm a repeat customer and would highly recommend Serenata Flowers - best of the bunch of online florists in my opinion. My flower deliveries have always arrived on time, the blooms have been in good condition no matter what the weather, opened up beautifully and lasted ages by following the instructions.

Pros: free next day delivery, flowers arrived in the morning and were delivered to the door
Cons: closed buds (not unexpected but visually not as great as hoped) and a couple of dead flowers but the majority were perfect.
Quite surprised to read so many bad reviews but my experience with them was very good, a nice sized bunch of flowers delivered next day at no charge. Overall I was happy and would use again.

I was delighted with the service from Serenata------immediate recognition of order and numerous follow -on texts saying exactly what stage flowers were at--left premises, on way, then delivered.
I didn't see bouquet but friend who received them was delighted. I was also pleased with free delivery and cost compared with other known chains.

Absolutely no finesse, attention to detail or effort put into the flowers I ordered. Very disappointed left them at the hotel. I would neither recommend or use this service again!
My advice would be head to a decent local supermarket and save yourself money and the embarrassment of giving them as a gift.

Received a phone call from the lucky recipient of the flowers we sent. She was over the moon and said, "The best arrangement of flowers I have ever received". They were delivered on a Sunday and at the predicted time - and free delivery! Very impressed and will definitely use again. Thank you Serenata.

Was disappointed with flower delivery from a certain main high street chain so decided to give Serenata Flowers a try. The destination was quite remote and we did it the night before required. Wow! On the day following a lovely bunch arrived at the destination! What service. Would definitely use Serenata again. The delivery destination was Suffolk, UK. Don't know about other places in the UK.

I have been using Serenata for years and have only had one bad bunch delivered and after contacting them they offered a refund or a replacement. I got a replacement and those flowers were lovely. This time I had to order mothers day flowers very last minute (36 minutes to go for delivery next day) as I my order from Delightful Bouquets has still not arrived, 3 days later. Mums Serenata flowers were delivered on time and they were as described and we are both very happy.

Had an awful experience with Serenata Flowers. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. The worst communication i have experienced and appalling customer service. Very very disappointing, will never use again. Do not waste money on this is company!

Have used three times now. Recipients have always been delighted with flowers. Good email communication on progress of delivery, and always delivered on time. Great choice of flowers and plants. And reasonably priced.

Reading some of the other reviews it looks like there might be delivery problems in some areas, but I've sent to Hampshire and West Sussex with no issues.

I purchased these flowers for my girlfriend overseas and when the flowers arrived, both of us were amazed at how big they were. I had made some enquiries and I was thoroughly and promptly assisted by their customer service help online as well.

Second time I have used them, first time great. Poor pre-delivery quality control. Arrived with wilted roses!. Under the circumstances they should have been refunded AND replaced... then they would have had a happy customer. Therefore regrettably, I would not use Serenata again.

Ordered flower for my wife's birthday for next day delivery. Flowers never arrived as promised. When I demanded refund their excuse was my post code fell out of their next day delivery areas. This is a lie as we fall within the UK Mainland. Typical typical of this website. Will never use them again. Not to be trusted.

It should have been a birthday present for my girlfriend who was travelling around but they were not able to deliver in time although I ordered 6 days in advance! At least I got my money back as they were not able to tell me when the flowers are due to arrive... I will not choose them anymore

Considering how much these cost, I think I would have got much better value purchasing from a supermarket! Very few flowers in bunch and most already looked a little past their best. Very disappointing :(

I had not used this company before but needed to send 4 x Bouquets as a Thank You to different friends & family.
I ordered them mid-evening on a Saturday and they were all delivered by midday on the Sunday. All flowers were received in a lovely condition and I would certainly use Serenata Flowers again. Well Done on an excellent and competitively priced service!

Spot on!... As usual! Very impressed by delivery... the house is not easy to find! But the courier was spot on, nice and early too! Brilliant! So I particularly appreciated the 'timed' notification of delivery! Excellent service. Many thanks.

I ordered online late in the day. Flowers and presentation delivered next morning. My son and daughter-in-law (&new grandson) highly delighted with quality, presentation and service. I will definitely be asking Serenata Flowers to assist me again when required.

Ordered flowers for my late mum's birthday (the first without her). I placed the order the day before and they arrived promptly. They were well packaged and fresh on arrival, would recommend and have no hesitation to use again.

Ordered flowers for my sister who is recovering from an operation, ordered Thursday evening and they were delivered just after lunch on the Friday, just what she needed and was very pleased with the quality. Thanks for great service

Absolutely appalled. I waited in for two days and no flowers. I had to go to collect them in the end and they are nothing to write home about. Quality very poor. I certainly will never order flowers again from this company. It was supposed to be a treat for myself as I have been having a bad time lately so I wanted to treat myself. I spent time chasing this and getting stressed out. Not at all a treat!

I order 2 Bouquets for my team members who had worked extremely hard to put on event on. The flowers were to be delivered to the Hotel and at 8 pm I was still asking the reception to find them. When they did eventually arrive the quality was appalling, they looked nothing like the photo on the web site. I will not be using the service again I would rather go to a Supermarket.

Have used Serenata a few times in the past and apart from one bouquet which was substandard (and which you replaced immediately), I can only say well done - excellent service and recipient delighted. Can highly recommend Serenata!
Maureen M.