Serenata

Appalling customer service, extremely difficult to get hold of - no telephone number and a ridiculous 'verification code' system that meant it was impossible to get hold of anybody about amending an order immediately after it had been placed. Finally managed to get an email response and was told the order could not be amended. No effort was made to try and resolve the situation despite the fact a duplicate order had been placed in error. Extremely unhelpful, rude and not customer focused at all. Avoid!

I cant even begin to tell you how heartbroken I am about the flowers I ordered for my much loved and treasured aunt, they were funeral flowers. Not only did they look nothing like the picture but the quality of the flowers were awful, the card I paid extra for was nothing more than a printed piece of paper and roughly attached on the front. I was embarrassed when my flowers were placed next to everyone elses. The worst day ever was made even worse by Serenata and although the money is to be refunded, it was either that or get them resent! And as for taking a picture of the quality of the flowers I have never been so insulted ever, my aunt was buried, and believe it or not taking a picture at her graveside was not my priority. The day has passed now and if anyone wants funeral flowers please dont go here! An absolute disgrace

All seemed to be going well. Tracked my delivery all good only to be told FAILED DELIVERY. The flowers were being sent to my dear friend in hospital to cheer her up. After 17 emails to MALTA & far too much time wasted trying to resolve the problem I cancelled the order & asked for a refund. That was the only thing they got right! By then my friend had moved to another hospital! I ordered the most beautiful flowers from Flower Divas near Stoke. Fantastic service, delivered the same day & they sent me a photo of the hand tied bouquet for me to see. Excellent. Will never ever use Serenata again.

So ordered flowers well in advance of delivery day on a Friday. Got email message on the Saturday saying they were out for delivery that day, so one day late. (Got partial refund for late delivery). Waited for 5 days to get a thanks from the recipient,(my elderly Aunt), and finally cracked and made discrete enquiries as to what the flowers were like etc. Word back to me was there are no flowers! She lives in sheltered accommodation, so rang the manager to start a search for the "brown box in a safe place." No flowers found. Florists contacts courier, no satisfactory response.
So net result is one embarrassed Aunt as appeared ungrateful, (temporarily), for not saying thanks for the flowers, surprise ruined, much time wasted, and no flowers anywhere to be found. So although I got a full refund, I actually wanted the flowers! Can't therefore recommend as they are unreliable.

First time of using Serenata Flowers... I ordered my flowers at 9.50 pm Wednesday they arrived next morning at 10.10 am, my Sister loved the bouquet, teddy and card she said the flowers were fresh and it was a large bouquet. I also had a query about my order and sent a email i had a call within ten minutes which answered my question, i received a excellent service so i will use this company again.

Hassle free ordering. My relative was delighted with the flowers, but informed me that the DPD courier had lobbed the box over her locked driveway double gates, instead of delivering them to the house, via the unlocked garden gate. SerenataFlowers cannot be blamed for the a DPD courier's lack of care.

I ordered some flowers whilst abroad on holiday to be delivered to my Aunt. They absolutely made her day - stunning flowers and as described. The ordering process was simple and I received regular, accurate updates on the delivery status. She was thrilled with them. Thank you

Ordered for my son and daughter in law's wedding anniversary
The flowers arrived on time, my daughter in law sent me a picture of the flowers they were lovely and she was so pleased with them
I will order again as I have in the past, great company, would recommend.
Thank you for your service.

She certainly loved the flowers, the surprise and the sentiments you delivered.
Good communication back to me on delivery progress, arrived on time and in full glory... let's see how the brownie points stack up when I see her at the weekend (currently overdrawn on that account so need all the help I can get!)

Whilst I was very pleased with the easiness of use that the web site offered and the quickness of delivery, I would expect an order that cost over £40 to have lasted longer than a day before dying. I dont expect the courier leaving the box in direct 30 degrees heat for an unknown amount of time would have done the flowers any good either.

A great choice available at affordable prices. Service provided was exceptional. I was informed by text the minute the flowers were loaded onto the delivery van and again when they were delivered to the recipient. I am told the flowers were very well presented and really beautiful. What more can you ask for?! Thoroughly delighted.

I ordered a sympathy bouquet, it was delivered 1 day late. I found this out for myself via the tracker nobody contacted me to explain. Then the bouquet was not as ordered. They offered to refund me about £6 which quite frankly is an insult. I would not recommend them at all.

Ordered a really good looking bunch of lilies and roses for Mothers Day for my mum, courier just left the box of flowers outside without ringing the bell. Flowers delivered were fine apart from a few petals on the roses which were slightly brown and withering. Not sure I would use again

Thank you Serenata! I have used them many times. I live in Canada with my family in the UK, they have saved me on many occasions.
Thanks again.
A few little hiccups this past week on deliveries, but easy to track down and fast responses from Serenata. Thanks again.

I ordered two bunches for both my mum and mother-on-law for Mothers Day. Three of the 5 roses in the Bela bouquet were brown around the edges and looked horrible. I can't comment on my mum-in-laws as I haven't seen them. I was impressed that I was notified of dispatch and delivery by email however, all recipients were in at the time of delivery but did not hear a knock on the door/doorbell. My Dad saw him leave and go, no knocking and waiting for a response. I expect the courier was busy but my in laws flowers ended up being left out in the rain all afternoon and evening and the box had gone completely soggy. I sent an email 24 hrs ago and haven't yet had a reply. Not impressed.

Absolutely excellent service once again!
Flowers delivered by courier, packaged perfectly and the flowers themselves gorgeous.
This is my second time buying from Serenata and I certainly will be again.

I ordered flowers for my sister's birthday on Friday and they were delivered on Saturday.
She was so pleased - she sent photos of the flowers to me. This is my second purchase from Serenata flowers and most certainly will not be my last!
(Hope someone sends me some sometime!)

The flowers arrived on the day they were expected. The orchids looked just like the photo I chose them from. They were in my wife favourite colours and she LOVED them as an anniversary present. It made me flavour of the week, lol. The buds on the Orchids are still flowering 4 days later. I expect they will last much longer. Thank you so much Serenata Flowers.

Flowers are very good. Size description seems quite over exaggerated. The biggest option is what i would describe as an just over average bunch especially for the cost.

The cards are a folded printed a4 page not a small flower card so be aware. A better description is needed so I could have avoided payıng 2.99 for something not in keeping with the style I was after.

Delivery is prompt and flowers arrive safe in the box.

Great flowers, simple order process, speedy delivery. Just small touches are a little basic if the small things matter and you have a traditional view of flower delivery for a romantic gesture.

Where do I start? Firstly, ordered the flowers for my girlfriend for valentines, with the specific instructions of "knock hard". To which they didn't knock hard well they didn't knock at all!
They had left the flowers in a cardboard box outside her house when looking, it had been dispatched the day before... after opening, the rose petals were green from resting on the leaves for a whole day. The teddy bear that I had ordered for it was tacky, cheap and still left in its packaging. Finally, the card that I had ordered with a cleverly and cute note inside, was literally, a piece of paper with a picture printed on the front folded in half and inside read my note in the smallest and ugliest comic sans font. Will not be recommending and will never be using again. To think a 16-year-old would try and be disappointed. By a flower place nonetheless.

Bouquet for 83 year old, who thought they were lovely - so very happy. Great service and great contact via SMS to let you know progress of your delivery - well done Serenata Flowers - would definitely recommend you.

Ordered flowers for my mom's birthday and was guaranteed next day delivery, however the flowers didn't arrive until late in the evening the day after. Apparently the courier had made a mistake and sent them to the wrong sorting office. They were apologetic when I complained and offered 15% refund, so that's something but my mom was very disappointed and really the point was for it to arrive on her birthday

It was great for me to find a website that didn't just deliver flowers locally - I live in Kent and wanted to give my Mum, who lives in Suffolk, flowers for Mother's Day so this was perfect. The price of the flowers was reasonable, and was reduced when I went to order then which was a nice plus. From what I hear they arrived safely and look lovely. I will use the service again in the future.