Serenata

Extremely pleased with the orchid that I purchased. The actual flower that was delivered far exceeded my expectations from the picture. Presented in a lovely glass pot. It was the ideal present for a man who had everything. Thank you. Five all the way.

My Wife did not expect flowers on her Birthday. So she was surprised when a beautiful arrangement of flowers were delivered to her. I was equally surprised at the quality and amount for such a reasonable price. Thank you from the both of us.

Still waiting for a reply to my email sent last week by you robbing wankers, your service is a joke and next week il be putting a post on numerous social media platforms advising all of my network to steer clear of your company

First time buyer from SerenataFlowers and i can honestly say that i will be using them again very soon for several occasions! Easy to order and free next day delivery. Bought for my mum and they are lovely. Many stems were upopened also so these will keep for weeks! Thank you SerenataFlowers

I got a blue Dendrobium bouquet for a friend, as a thank you present. They arrived the next day and she was absolutely delighted with them. She sent me a photo and the size of the bunch was very good. The only tiny niggle is the fact that there are no bookable time slots for delivery (even if it's just 'morning' or 'afternoon') - the flowers were delivered quite late in the evening and I'd almost given up hope of them arriving 'next day' as promised. Overall, very happy with the result though.

I bought these to cheer up a family friend as they are her favourites. I have seen pictures and they havent disappointed. She is really delighted with them. Ordering and deliver process was easy and they arrived when we were told they would. I would certainly recommend.

This was a gift for my aunt and though I haven't seen them my aunt called to say how beautiful they were. She commented that there were so many still in bud along with those already in bloom. She was really happy and exactly what she loved.

I've used Serenata for several years and always found the service and flower quality to be really high. Unfortunately this time things didn't go right and I've been very disappointed. As the recipient of the flowers was out, the orchid was left on outside the entrance to the block of flats. A neighbour noticed the box and took it in by chance. However, it was two days before the orchid got passed on to the right recipient, by which time the flower stalk had completely died. Normally orchid flower stalks last for months, so I can only assume that it was a poor quality plant to begin with. Very disappointed in both the delivery and the quality of the plant.

I was sceptical of using an Internet florist but was very pleased when I did order for the 1st time with serenata, a family member recovering from an operation was delighted, I used them a 2nd time for my sister- in - law's birthday in the middle of September, as she lives approx 150 miles away, I came to visit yesterday and found out that not 1 of the large head roses opened and they were the main component of the bouquet.! I have just tried to let the company know just so they could be aware, but if you dont have a photograph or complain within 7 days they don't seem to want to know. I am extremely disappointed with them as most recipients would not let a sender know that their present was not as good as expected. I. Will Not qbe using this company again! I also had to pay extra for delivery before 12, even though I placed and paid for my order 5 days in advance.

This years orchid gift to my sister in Kilmarnock was a waste of money, the flowers were old and dropping off within days of arriving. Serenata were useless when I complained so thatis the end of me using them year after year. Customer service poor, flowers practically dead.

It was great ordering flowers from Canada to reach the UK the following day. I got email updates for when it left for delivery and when it was delivered. There were vast message options and drop off instructions to choose from which really helped me achieve what i wanted. Unfortunately it is extremely expensive and continues to get more expensive when you factor in delivery, a vase, a card and the conversion from Pounds to Dollars.

Fantastic floral gift as it always is from Serenata Flowers. I sent the blue tub of pink roses and pink teddy bear to my sister in Ireland. We had just had five days together after not seeing each other for several years and I wanted to mark the occasion. She was delighted with the gift and I was too. The service and quality of the gift was superb as it always is from Serenata flower. Thank you.

Flowers are lovely but I paid for the special delivery to arrive before 10.30am but the flowers arrived after which meant my daughter never got them on time. I was very disappointed. Shame or would have been 5 stars.

I have been using Serenata for a couple of years and have always had premium service, you actually feel part of the team with their humourous way of communicating the delivery progress etc., all my recipients of Serenata flowers have been overjoyed at receiving them, so, to you all, keep up the fantastic work, you deserve all the prizes that there are!

Beautiful flowers and excellent delivery time. Very easy to order from the site, I live outside of the UK and needed something for my mum back at home. Couldn't have been easier! Very happy with the service. Thank you!

My flowers were delivered exactly at my requested time, with instructions and greeting car filled as specified. I didn't see the actual flowers, but my mother was delighted with them. In addition, SerentaFlowers undercut Interflora by about 20%! Recommended!

Never again.
The picture showed a nice and especially full bunch of flowers. What arrived was about 3/4 of the quantity it showed on the website. That's nothing other than fraud.
Also, it came with a free vase, but the flowers were very expensive because it included the vase in its price. But they pretended the flowers were that expensive and the vase was free, from the goodness of their heart. Would have happily dumped the vase and pay less.

But mostly: you don't quite get what you pay for.

I ordered a £24.95 bouquet for Mothers Day and when they arrived yesterday they were absolutely appalling and nothing like the image shown on their website. There were just 6 flowers stuffed in a box with a load of advertising literature. A massive disappointment. I had tried to look at reviews for this company before ordering and did think it strange that there are no reviews shown on their own social media sites... clearly a company that are editing out negative reviews.

I wouldn't use this company again if they were the last florist on earth so avoid at all costs!

Reasonable quality flowers. On delivery too many were in bloom (not in bud) for my liking but probably reflective of the price paid. Good service and delivery. Overall satisfied and good value for money - will use again.

I sent flowers for an anniversary surprise. I specifically wanted a Sunday delivery - and Serenata Flowers did not disappoint. The flowers were beautiful and arrived on time. Ordered online and it was hassle free. Would highly recommend.

Kept informed throughout. Recipient was delighted and I have seen a photo of the dendrobium orchids I sent her, they look nice and fresh with more buds.
Will use again, especially if I can get another discount code, which meant I ordered the medium bunch, for nearly the same price as the small bunch.
Thanks!

Couldnt deliver for some reason even though people were there. Said would try again but waited until the next day (a weekend) to deliver a birthday gift to an office on the weekend. Ridiculously stupid and idiotic

I ordered flowers to be delivered to a friend's family on the 1st Anniversary of her untimely death. 7 days after the delivery date I was speaking with them and shocked to discover no flowers delivered, after receiving email from serenata saying "yippee flowers delivered." Contacted them by email and was told flowers left at door and card in letter box, this was totally untrue. After emails back and forth, I was told it was 3 days after delivery and therefore no further assistance could be offered to me. There is noone you can talk to only by email. This was very upsetting for me as these flowers were to show my friends I was thinking of them on the day as I was unable to speak to them on the day. I will never recommend this company, no delivery and then very bad customer service, no point in having fancy website and lovely looking flowers if there is no service, I will go back to using Interflora, I should never have changed my choice of florist.

Lorraine Kelly