• Serenata

Serenata

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Overview

Serenata has a rating of 2.5 stars from 2,709 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Serenata most frequently mention customer service, local florist, and poor quality problems. Serenata ranks 19th among Flower Delivery sites.

  • Service
    132
  • Value
    132
  • Shipping
    126
  • Returns
    50
  • Quality
    127

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
99
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How would you rate Serenata?
Top Positive Review

“Great Service”

Nigel R.
12/3/17

1st time used, Easy website, liked the prices and extras, ordered in the evening and delivered next day as requested.My nephew and niece loved them, although I doubt their 2 day old son took much notice. Will certainly use again

Top Critical Review

“Awful company”

Sílvia S.
9/16/24

I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the wor

Reviews (2,709)

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Reviews that mention popular keywords

serenata flowers (209) customer service (165) day delivery (89) mothers day (85) web site (38) delivery time (32) phone number (18) front door (15)
Thumbnail of user jamest277
GB
1 review
0 helpful votes
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February 18th, 2018

I hastily ordered some flowers for my wife for our anniversary while away on business and Serenata did not disappoint! They delivered same day, the flowers were beautiful and most importantly my wife was very happy. Thanks!

Thumbnail of user christinas125
Spain
1 review
2 helpful votes
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August 21st, 2017

I oredered a bouquet that arrived swiftly next day and was kept up to date with the expected delivery and its arrival. Sadly I paid an extra £5 to have the flowers XL but the photo my recipient sent actually looked less than the one advertised for less and cheaper! This is taking into account for the flowers not yet opened. I am disappointed with the supplied flowers I think very stingy.! I think if they produced flowers etc as per photo it would be more realistic and honest

Thumbnail of user amandap1450
GB
2 reviews
0 helpful votes
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July 29th, 2022

Mum unwell... sent flowers to cheer her up.
Waste of money.
Discusting...
Please don't use them.
Contacted them to ask for refund and was given some excuse about the flowers and a photo not close up enough.

Thumbnail of user helens145
Uganda
1 review
0 helpful votes
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August 29th, 2017

As usual, your firm gave me early notification of flowers being sent off and then when delivered. They were for my mother's 90th birthday. As I am in Uganda and could not be there, it was important that they were special. She was delighted and said they are beautiful.
Many thanks.

Thumbnail of user nicolac24
New Jersey
1 review
0 helpful votes
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September 21st, 2017

Ordered flowers for a new baby gift and paid for guaranteed next day delivery. I received an email stating they had been delivered, but upon speaking to the recipient the following day, discovered she had not received them. I emailed customer services and did not get a response.

2 days after the flowers were apparently delivered. They were brought round to her by the people who lived in number 123 (she is at 131) who found them on their doorstep after returning from holiday!

Have emailed customer services again, but not holding out much hope of a response especially as they thanked me for my 'corrispondence' in an automatic reply

I'm giving 2 stars instead of 1, because despite the 2 nights camping they did, she said the flowers are beautiful (luckily!)

Thumbnail of user kerryp47
GB
1 review
0 helpful votes
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July 3rd, 2018

I needed to send some flowers over a weekend. This was the only site that enabled me to order flowers on a Sunday for Monday delivery. The site was very easy to use, very reasonable prices especially with next day free delivery. I was able to track my flowers and was e mailed once they were delivered. Best of all my friend loved them!

Thumbnail of user rossl41
Ireland
1 review
3 helpful votes
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March 11th, 2018

Twice i have ordered flowers from serenata flowers and twice they have been dumped on the doorstep without even knocking. Will never order from these clowns again. Surprise ruined as i had to ring my mother asking if they were delivered. Both times she was home and they were left outside! I have contacted them and they told me they were delivered under their 'terms and conditions'. They never left a card in the door or left them with a neighbour as it says they would if no one was home, because nobody knocked! Now they just keep marking my complaint as spam on facebook... disgraceful!

Tip for consumers:
Use somebody else!

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Thumbnail of user sues172
GB
1 review
0 helpful votes
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September 28th, 2017

I ordered an arrangement of flowers for an aunt's birthday, and to say she was delighted with them is an understatement! The service from start to finish was first class, and the price was very competitive. According to my elderly aunt, even the delivery man was a true gentleman... highly delighted with Serenata, will definitely use again and again if this is anything to go by!

Tip for consumers:
Don't hesitate!

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Value
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Quality
Thumbnail of user lisad287
Texas
1 review
1 helpful vote
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March 15th, 2018

I was late to realise Mothers Day in the UK and was saved by beautiful bunch of flowers delivered promptly the next day. This was all done being in the USA. Updates about the process from order to delivery was communicated very well. Most of all my Mum loved the surprise and has been enjoying them immensely. Thank you! I will definitely have you as my go to.

Thumbnail of user jacquiv2
GB
1 review
0 helpful votes
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April 25th, 2018

I got married on the Isle of Mull in Scotland. There is no florist on the island, so I took a gamble and ordered a large bouquet online. They arrived in perfect condition, at the right time, and I used the bouquet to make up and tie a bridal bouquet of white roses, and 4 bridesmaids posies. All delivered for £43. They looked amazing. I was so pleased. Thank you

Thumbnail of user melanieh55
GB
1 review
0 helpful votes
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January 10th, 2018

I ordered last minute flowers for my Aunt in Canada, I had shopped around and found Serenatal to be the least expensive without seeming to skimp on quality or quantity. They arrived on time and she was very pleased with them. What more could I ask for.

Thumbnail of user katys26
France
1 review
0 helpful votes
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October 24th, 2017

I had some of these flowers sent to me and they were absolutely gorgeous - they lasted such a long time and smelt amazing. I have ordered a few flowers from here now and sent them to friends and relatives, and they've all been received very well! They are expensive but worth the money, and you can choose to upgrade, or add things on like balloond etc to make them extra special! Would highly recommend!

Thumbnail of user richardg225
GB
1 review
0 helpful votes
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October 7th, 2017

I arranged for a bouquet to be delivered to my wife for our Silver Wedding Anniversary on Oct 3rd.
They were beautiful to begin with but have since deteriorated quickly within 3 days of delivery - petals going brown and curling up - in spite of being cared for correctly.
A bit disappointed as was hoping they would last up to a week and that the closed blooms would open up.

Thumbnail of user chrisw309
GB
1 review
0 helpful votes
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January 2nd, 2018

The flowers were for my wife, but needed to be here before noon so I ordered a before 10:30 delivery to be safe. The flowers arrived around nine, on a neat box and in perfect condition. The blooms were well presented and two days later flowers are still opening. Overall I was very pleased with the service.

Thumbnail of user julieg170
GB
1 review
0 helpful votes
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April 16th, 2018

This is the first time I've used this site but after receiving two beautiful bouquets of flowers this year as gifts (Valentine's Day and 50th birthday) I had no hesitation in ordering them when I needed flowers to send to my sister after moving into a new home. Very easy website to use and most importantly the freshest most fragrant flowers I've seen. Will definitely use again many thanks!

Thumbnail of user sarahh274
Australia
1 review
0 helpful votes
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October 5th, 2017

I ordered surprise engagement flowers for my best friend to help celebrate the good news. My order should be next day delivery, 6 days later still no flowers. The company never contacted me for additional address information. I've contacted them but no joy! Waste of 50£! Disappointed for me and my friend!

Thumbnail of user michellep161
GB
1 review
0 helpful votes
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September 15th, 2017

This was the first time I'd used SerenataFlowers. Their site is easy to navigate and they kept me informed of my order's progress. The flowers arrived as promised on my mother's birthday and she was thrilled with them.
I will definitely use them again and will recommend them to all my friends.

Thumbnail of user traceyp41
GB
1 review
0 helpful votes
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May 1st, 2018

A company that actually do what they say! Stunning flowers at affordable prices with regular updates on your purchase. A very pleaseant stress free experience and a very happy big sister! Many thanks.

Thumbnail of user suec136
GB
1 review
0 helpful votes
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April 22nd, 2018

Ordered flowers for next day delivery
Have to say the recipient was delighted as the flowers were fresh and beautiful and great value
I was kept Informed throughout with updates of when flowers would be delivered.
Love this company and if I could give more than 5 stars I would!
Great service

Thumbnail of user nicolal19
AE
1 review
0 helpful votes
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June 20th, 2018

Placed my order one evening and my auntie had her beautiful bouquet delivered the following morning, what more could one ask!
I would highly recommend Serenta Flowers and will definitely use them again.

Thumbnail of user pamelam135
GB
1 review
0 helpful votes
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March 18th, 2018

These flowers were even better than expected. They were a 70th birthday present for a lady who loves tropical flowers and she was absolutely delighted with them. Got a little anxious when they didn't arrive until 7:30 p.m. but were well worth the wait. Many thanks for bringing the sunshine to dreary London, Pam

Thumbnail of user martinr93
GB
1 review
0 helpful votes
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May 11th, 2018

Ordered flowers and a balloon for my sick mother in hospital.
Was contacted on the day to ask for an alternative address, as apparently the driver could not find the hospital, it didn't turn up at the alternative address either, now 9 days later and two emails to the company, no response.

Tip for consumers:
Stay away!

Service
Value
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Returns
Quality
Thumbnail of user lesleye6
GB
1 review
0 helpful votes
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March 18th, 2018

Really pleased with the way l was kept informed about the flowers delivery status my friend said they were a beautiful surprise. Highly recommended company l always use Serenat Flowers for all occasions.

Thumbnail of user leek61
GB
1 review
3 helpful votes
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February 16th, 2018

I was very disappointed with my order. I ordered 3 dozen roses, all together was the size of a cheap bunch from a supermarket. I had to go out on Valentines Day and buy more flowers to bulk up this bunch of daisies! Paid over the odds for a load of s***!

Thumbnail of user angelaw522
GB
1 review
12 helpful votes
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May 28th, 2020

My flowers arrived very late, the driver had a van breakdown! Ahem! I had ordered them for myself to cheer me up, (I lost my husband recently) and I've been in lockdown, Well they looked as if they had been kicked from pillar to post, battered, bruised and flat, not a good start, And the bouquet only had three roses instead of the six depicted! They are now in water after following the instructions to the letter! We'll see what happens, but really not impressed!

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From the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.

Company Representative

Thumbnail of user luciap21
Lucia P.
Typically does not respond to reviews

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