Serenata

Ordered flowers for my poorly mum. Easy to order, decent price, only negative comment would be that the delivery person just put the box through the front gate, didn't press the bell so they only saw the box on the drive by chance and went out to retrieve it. Mum was cheered up by the flowers though and so they did the job.

First time using this service - Ordered flowers ( Strawberry Sundae) as a get well gift for my sister-in-law.
The ordering system was easy to use, and I could choose the delivery date - I was kept up to date with detailed e-mails when order was dispatched and delivered. My sister-in-law said they were beautiful and just the tonic she needed - would recommend this company to anyone

I ordered the Deluxe Autumn Fair for my friends 25th Wedding Anniversary. They were delivered on time and because there was nobody at home the flowers were put in a safe & protected place. I have seen the flowers myself and they looked great and lots of them. Will definitely use this company again and would recommend them. Thanks for a great job done.

Received flowers, half dead petels falling off and dumped outside my building wrong side up and not outside by my flat door as asked. Purchased them as a loving gift because I was away and not impressed. Upset for my girlfriend and disappointed in the service. Would not use again. No care in product or delivery.

I ordered 3 lots of flowers to be delivered and they were all going to same place of work, the flowers were lovely but they were delivered far too late in the evening, meaning the recipients had gone home, therefore they were stuck in box overnight. Luckily they were unaffected (I hope). But deliveries really ought to be before 5 at least, they were ordered well enough in advance.

Used SerenataFlowers when I realised on Saturday afternoon that I hadn't done anything about Mother's Day the following day. Found them on Google - very efficient, easy to book, good value, easy add-ons, and, most importantly, my mother loves the flowers. My only minor gripe is that, having put on the delivery instructions "Be patient", by the time my mother opened the door, the courier was nowhere to be seen and had just left the flowers on the doorstep. Not a big deal, as my parents house is secluded and no-one else would have seen the package, but not what I had asked the courier to do. However, overall I am very pleased with the service.

I was charged twice in error, but they did respond quickly to my complaint and refunded the second payment, although I don't understand why in the days of online banking I had to wait three days for a refund. My payment left my account in one second flat, so my refund should have arrived in the same time. The flowers were nice, but I expected more for my money.

Great website, great comms and the flowers are apparently beautiful. Just one thing though, I asked that if the recipient wasnt in that their flowers were left with a neighbour. Instead they were left in her woodshed at the side of the house.
Fortunately she returned home within an hour or so of them being delivered but Id deliberately asked for them to go to a neighbour so they wouldnt be in 30+ degree heat.

The website is well laid out, it was very easy to use and delivery was extremely fast, ordered approx 4pm on the Friday and they were delivered by 11am next day.
Only downside is that one of the rose stems was broken but apart from that would use again. Michael

I'd not heard of Serenata Flowers at the point of making my online purchase for Valentine's Day. I thought I'd take a chance and I'm honestly glad I did.

I ordered a bouquet of roses, I found the website easy to use and received an immediate order confirmation via e-mail which I prefer. I was then sent an e-mail when the bouquet was delivered to the person I'd ordered them for.

It was a stunning bouquet of fresh flowers that were amazing for the price. I will be ordering again.

First time ordering from this company was a bit worried as only ever ordered from 1 other company for years, ordered some flowers for my mother-in-law and she was most impressed as she lives a long distance away she said she would take a picture to show me when I next see her. About to order some more for my best friend who's been in hospital and will get 10per cent discount for my second order brilliant.

Second time Ive used Serenata and they are prompt reasonably priced and keep you updated on delivery times! Definitely recommend them! They dont just do flowers as the first time I used them I needed a mans gift for next day delivery as Id forgotten a birthday!

I sent two bouquets to friends, to thank them for their help when I had an accident. Both arrived on time and are beautiful. They are very pleased with them.
I received updates on delivery status throughout and it was very easy to order. Would definitely recommend!

Flowers were not delivered to the correct address. I got sent a photo of the front door they had been delivered to.On mothers day my Mum had to go and search for her flowers. After 20 minutes She eventually found the front door outside some flats and then had to ring all 4 door bells to be let in to find the flowers that had been taken jnto the hall way of the flats. Terrible service by the courier. The flowers themselves looked lovely although not as pictured on the website about half the number of flowers. At 39.99 not good value. Would never use again.

I ordered a bouquet of flowers to be sent to my daughter when she was unwell. They were delivered the following day, as promised, and she was thrilled with them. My only gripe was having to pay an additional £2.99 to add a card so she would know who they were from!

I have used Serenata before as I live in America. The first bouquet was beautiful and delivered on time. This time they were delayed due to bad weather. I have not heard from the recepient yet but hoping that the flowers were still fresh because they were held over for a day. Serenata were very good at giving me updates. If the flowers were as I ordered and still fresh then I will use them again. Delivery charge included in price!

Flowers looked nothing like website image. I even paid the extra £5 to boost the bouquet from regular size (so spent £30 in total), but what arrived was very disappointing. I feel I couldve spent £10 in Sainsburys and have got the same size and quality bouquet. Will not be using them again.

Have used Serenata Flowers for several years now and would never use anyone else. They are dependable, reliable, and have a wonderful selection of flowers. I always find exactly what I need for any occasion, and the prices are extremely reasonable. Would certainly recommend them to anyone!

Very easy website to use to place your order. The flowers were delivered on time and were just as great as the picture showed. Very reasonable prices with free next day delivery, would highly recommend!

I ordered orchids to be sent to my sister. She was very pleased with them, so they must have been really nice. When I was ordering them, the website showed what date they could be delivered for. The flowers arrived on that date. The company also emailed me to say when they had left the depot and when they had been delivered, it all happened as per their original statement, which was very good.
I and my sister are very satisfied.
However I do see that a number of people report they had a different experience and I do sympathise with people who feel let down, as flowers are a special gift and it is a shame if they don't arrive as needed.

My mother didnt want to upset me but when I met her today for lunch she told me that the sunflowers in the bunch just dropped as soon as they came out of the box. She also said that there was far too much greenery and not enough flowers. Given the price an all round disappointment for me and my mother.

After looking on a few sites i found this the best price, can add to my order whati wanted in flowers, chocolates and a balloon.
It can exactly when i asked for, and as it said it would. Beautiful and set out lovely my mum said, even they had some not fully flowered which was lovely to see they will last.

Ordered flowers as birthday gift. Unfortunately, I used the mobile version of the website which they have failed to correctly match to the full website so it had no product details for the flowers.
I was then very disappointed to learn that the flowers turned up just laid in a box with no arrangement. The price of the flowers is just about value for money with the assumption that they have been professionally arranged in to a bouquet and not just dropped in a box.
The blunt and unhelpful response from the customer service regarding the matter has done nothing to improve my opinion either.
On top of that, the flowers still don't look anything at all like the arrangement on the site but hopefully, may improve over the next day or so when the rest bloom.
As it stands, I wouldn't recommend Serenata Flowers. Very poor value for money; poor customer service; and the flowers certainly do not live up to represented product on the site.