Serenata

Ordered flowers on the 22nd December for my grannies Christmas, flowers arrived early on 24th December. She was delighted with them, I havent seen them but I am told they are gorgeous. Good price, free delivery & very easy to use site. Whats not to like?

I ordered for my daughter who was a nominee for the biggest ceremony in Scotland.
Thought they hadnt been delivered but had been and she and her father and I were delighted. Thank you so much serenata for great service.

The" chauffeur " left the parcel on the ground level of the block on the common stair case because he couldn't be bothered to go on the 3 floor, and I had to contact everyone to find out after 2 hours where is the parcel, from the photos that the driver made, and lucky the parcel was still there. They have ruined a very special occasion, I will never use them again, wich I regret a bit because the flowers are very nice, but is not enough if they can't deliver them.

When Mum finally found the present she was happy with the Orchid. From the images I have seen it looked lovely with plenty of flowers in bloom and some to come into flower.
If only the delivery service hadn't let you down. The plant was for my 77yr old Mum who was absent when the delivery took place. I had clicked on the If no one home to 'leave at the back of the house' instructions which were followed but unfortunately didn't leave a message in the letterbox.If it had been for me contacting my sister (I live in Belgium) the plant would probably have stayed there as with the weather being not so good, Mum would be not be out in the back garden.
Please insist that your delivery people take more care.

As we do not usually see the flowers which we buy as a present for other people, why do you not offer an additional service of taking a photo of the actual boquet that you deliver?

It would give me and others the confidence to place repeat orders.

Bill

Seranata Flowers have never let me down. They always provide stunning fresh flowers and high quality gifts. On the one occasion where I needed assistance, they were on hand immediately and dealing with my request; over and above my expectations.

I ordered the flowers on the website from Canada and everything went very smoothly. I was kept informed of when the flowers were being delivered. My aunt was very pleased with the beautiful arrangement (her words) and the fact that they arrived on her birthday. Great job!

I liked the way you kept me informed of when the delivery was in progress, and when the flowers were delivered.
My friend thought the flowers were nice and sent me a photo,- but after 2 or 3 days, the flowers were definitely past their best.
This was disappointing.

I live in the states. Ordered flowers for a birthday and received excellent service. Notified of the order, notified of en route for delivery, and notified when delivered. Very good service from another country! Thank you very much!
James Solomon

Excellent delivery service whilst messaging information as to the status of the location stage of the flowers. The flowers were beautiful - my friends sent me a photo. I will certainly (as I have before!) sue Serenata Flowers again. Many thanks.

Very impressed with Serenata Flowers. The confirmation emails you get are amazing and personalised you also get a personalised email immediately after the flowers have been delivered. The Flowers themselves were beautiful. Have already recommended Serenata Flowers to my friends already :) Excellent and I shall certainly use them again.

Easy to select flowers. Process very easy to follow.
Flowers delivered on time with confirmation email. Only one slight concern the recipient said flowers were wilting a bit but were soon revived after standing in water for a couple of hours

Went for the orchids for something different and the box of chocs to go with them. Delivered well within the time indicated and the recipient was delighted. The flowers were beautiful and good value for money but the chocolates seemed expensive for the number you got. Would buy the flowers again.

I sent flowers to a colleague who has been very poorly. Half the flowers were drooping and dead looking, there was no plant food, which wouldnt have revived them anyway. Very disappointed that what was supposed to be a nice cheerful gift didnt turn out to be so. Such a shame, but I wont be using this florist again.

We ordered the red roses for the my grandmother's 96th birthday and added the birthday cake and a card. She was absolutely delighted. They arrived in great shape and were exactly as advertised. My uncle messaged me to tell me they were gorgeous and that they had made her day. I have ordered flowers several times now and have never had any problems.

If Valentines Day flowers are ordered and theres a problem, somebody should let you know on the day. They simply didnt turn up - but initially the firm insisted they had been delivered - and then only after being chased - before agreeing they hadnt. Lets see if the refund turns up! They cant confirm a date. No surprise there. Shocking. Avoid.

Bought 'Freya' plus a mini birthday balloon, cost £37. Would have preferred card included for that price. Flowers were a big hit, not just the gesture, but the content of the bouquet. Immediately after placing the order (within the minute) I tried to adjust the delivery time, but the system informed me it was already to late to change it. They were delivered around 3pm in the end, which was fine. 5pm onwards would not have been fine, though.

Was disappointed when flowers got delivered the person not at home but I had to contact serenata back as no card was left informing the person whom the flowers were or who had taken them in it was 8pm at night and they were for a surprise for a birthday present all hassle could have been avoided if card was left stating what number house flowers were delivered to

We first picked Serenata by chance for delivery of flowers to a berieved friend down in Cornwall who reported back very good comments. Following on from that weve used them for flowers to Wales and Gloucestershire, and most recently, Cambridgeshire. Weve had really good feedback from recipients every time. Delivery has always been on the requested date and at a sensible time, and Serenata keep us informed throughout the process. Brilliant service, beautiful flowers and sensible prices - well done.

Really disappointed that it took me three orders to have the flowers for my parent's 56th wedding anniversary delivered 4 days late. I can accept one 'technical error' where my flowers weren't delivered the day after they were promised, but for a second order to also face a 'technical error' is really disappointing. An opportunity to win a customer back was also missed. Sad to say I won't be using them again.

Arrived on time and the website was easy to use. The flowers were very disappointing, bouquet much smaller than appears on website and were certainly not worth the amount paid. Balloon had small hole in and so did was not fully inflated.

Flowers delivered on date and time. Bouquet was beautiful. Filled the room with scent. Very pleased with SerenataFlowers company. Will use again. Website easy to use. I had flowers delivered in Ireland. We live in England and will recommend SerenataFlowers to friends.

The flowers, chocolates, balloon and vase I ordered for my wife on our anniversary arrived on the day as requested. I was able to track the items.
The flowers were stunning, chocolates very nice and the vase was of a very good quality. I would have no qualms in using them again.